Quality Assurance Customer Service

CHERYL HINZMAN

**** ********* ** ( Rapid City, South Dakota ( 57703 ( 605-***-****

Personal Profile:

Dependable professional with over 11 years of experience in the field of

Data Entry. Recently laid off and seeking an opportunity where new skills

can be acquired. Skills include: ( Computer skills- Word, Excel &

QuickBooks ( Typing 50WPM/10-key 155 KPM

( Handled confidential information ( Prioritized job duties ( Reliable (

Ability to work independently or on a team ( Hard Working ( Outstanding

phone etiquette ( Customer Service ( Multi-tasking ( Trained new and

existing staff

Experience:

G. E. MONEY Rapid City, South Dakota

Data Management Representative July 1, 2003 to Jan. 30, 2009

( Responsible for opening and prepping work area for the day

( Worked with various data management software programs

( Successfully handled and verified the process required in order for

authorized users to receive their user cards

( Responsible for quality assurance on financial transactions, ensuring

accurate deposits

( Entered revolving and installment applications

( Trained new and existing employees on numerous work functions,

including data entry, merchant

support and server monitoring software

( Contacted support team when there was a problem with the image system

( Responsible for initial response when department had server problems

( Worked in a fast paced environment with specific deadlines for

processing information

Conseco Finance Rapid City, South Dakota

Data Management Representative July 1, 1999 to June 30, 2003

( Prepared department for daily shift, tested function ability of word

processing system

( Trained 3 new staff members, explained job duties and answered

questions during and after training

( Working with the Verifier screen, performed quality assurance on credit

application data fields

( Utilized scanning hardware and archiving software to help create a

paperless data retrieval system

( Worked with the Junior screen which was a new program that required

several steps to complete

( Quickly learned new database systems

Greentree Finance Rapid City, South Dakota

Data Management Representative August 18, 1997 to June 30, 1999

( Entered information from credit card applications into database in an

accurate and timely manner

( Trained 2 employees on Exception Handler, a program used when

additional research was needed to

complete an application

( Preformed data entry and conducted quality control for various

departments

( Utilized company computer programs Vision 21 which was eventually

updated to the Phase 3 system

( Successfully learned new software programs

( Scanned multiple applications into the image system

( Entered credit applications and sales slips in the verifier screen of

the image system

( Contacted businesses via phone when their applications were missing

required data

( Gained experience in conflict resolution when merchants were frustrated

with not being able to process applications

( Received SuperStar Award

Education:

Career Learning Center Rapid City, South Dakota

Received certificate of completion for Accounting and Office 2009

Administration

course include: QuickBooks, Word Excel

Career Learning Center Rapid City, South Dakota

Received certificate of completion for basic computer 1997

courses

Opportunities Unlimited Rapid City, South Dakota

Certificate of completion for basic computers 1995

Sturgis High School Sturgis, South Dakota

Diploma

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