Customer Service Sales
Resume:
Jeri Deschamp
********@****.***
? Administrative Skills ? Operations Manager
?Customer Service
Proven success in management and customer service.
Ability to multi-task. Extensive background in management.
Team Leader and creative problem solver with great customer service skills
and knowledge.
Exceptional expertise in the following critical areas:
Achievements:
Sales and Marketing
Increased revenue for hotel by building new accounts and maintaining and re-
energizing old accounts. Results: Surpassed annual goal by $1.3MM.
Account Management
Successfully managed employees to increase sales by hiring talented people,
training and empowering them to meet goals. Results: Every member of team
met goals totaling $2,328,000 and received bonuses.
Customer Relationships
Increased revenues with research of market, identifying client wants and
needs and establishing business relationships that personally and
professionally met client expectations. Results: In one notable case,
increased group sales contract from $55,200 to a contract total of
$220,000.
Team Building
Implemented lobby programs and Fun Fridays. Fun Fridays consisted of the
entire sales team delivering cookies to local businesses and community
events. Results: Better work environment, increased revenue, and better
customer relations.
Community Relations
Focused on building community relationships, volunteering, board member of
RC Hospitality Association and Civic Center Board of Directors. Result: One
organization followed me to another hotel and did monthly catering
functions with revenue over $18,000 annually.
Staffing and Development Skills
Utilized skills to manage staff, and developed an incentive plan that
motivated and involved staff. Results: Saved 12% in labor costs by not
having to train new people as a result of less turnover.
Professional Experience:
Dahl Fine Arts Center
Barb Evenson-605-***-****
Rapid City, SD
Assist with marketing, events, contracts, customer service, and host events
Old Governors Mansion Sept. 2007-Nov. 2009
Tammy Brodie-Gusmano, 605-***-****
Rapid City, SD
Assist operations to increase revenue, advertising, customer service, host
events, manage property
Sales Manager Oct. 2006-Aug., 2007
Sheraton Suites
Orlando, Florida
Selling rooms and catering events to corporate clients, acquiring new
clients and with the potential to increase revenue. Up selling in all areas
to insure the highest rev par for hotel. Increasing occupancy, building
relationships
with past clients and securing new business. Cold calls, outside sales
calls, and valuable team member.
Sales and Marketing Director 2004-2006
The Bed Company
Rapid City, South Dakota
Sales and marketing of five limited service properties in western South
Dakota. Significantly increased revenue with corporate clients. Outside
sales calls, cold calls, design of brochures, budgets, managed customer
service issues, trained staff and represented company at community and
hospitality events.
Director of Sales 2003-2004
Rushmore Plaza Holiday Inn, JQH
Rapid City, South Dakota
Lead and motivated sales team to generate maximum revenue. Encouraged and
guided staff to reach sales goals through mentoring and skills development
Directly responsible for yield management, marketing, trade-outs, budgets,
promotional planning, customer service and staff development. Held weekly
sales and revenue meetings, and included other staff departments to
generate internal partnerships.
Sales Manager 2001-2003
Rushmore Plaza Holiday Inn, JQH
Rapid City, South Dakota
Sold 3.2 million dollars in sleeping rooms. Planned and conducted quarterly
sales trips to different locations, including American Indian Reservations
to produce billable room nights. Teamwork, cold calls, menu planning and
working closely with other departments resulted in outstanding revenue
streams. Attended regional sales conferences. Established outstanding
relationships with local businesses and community leaders.
Catering Manager 2000-2001
Rushmore Plaza Holiday Inn, JQH
Rapid City, South Dakota
Planned weddings, receptions, social events, conferences and business
meetings. Cold calls, site tours, billing, detailed record keeping, and
creative meeting planning produced significant added revenue for the
property.
Assistant Manager 2000
Canyon Lake Chop House
Rapid City, South Dakota
Managed staff, conducted sales calls, sold up-scale wedding receptions.
Staffing, inventory control, customer service, training and development of
staff were key in expanding profitability of the business.
Director of Catering 1997-2000
Radisson Hotel
Rapid City, South Dakota
Coordinated catering events with clients and Director of Sales. Conducted
outside sales calls and cold calling. Budget planning with Food and
Beverage Director and Executive Chef, menu development, payroll, managed
Banquet Departments, and staff. Accountability in all areas of hotel
management.
Professional and Personal Development
?Fidelio, Win, HSS, microsoft word, general computer knowledge
?Mastering Sales Leadership
?Dale Carnegie
?Top regional Sales Manager for 2 out of 4 quarters for JQH
?Masonic Award Community Service recipient
?Board Member of Community Trust Fund
?Member and past president of 4-H Leaders Association
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