Manager Customer Service
Resume:
John E. Nelson
Murrells Inlet, SC 29576
Cellular 843-***-****
*******@*******.***
Professional Profile
. Results-orientated professional employing more then 20 years of
progressive accomplishments in management, customer service/support
and sales in the banking and financial services industry.
. Goals oriented team player, with strong organizational skills and
attention to detail.
. Motivated self-starter, demonstrating integrity and total dedication
to getting the job done.
. Eager to learn meets new challenges and assimilates new concepts and
ideas quickly.
Professional Experience
6/2009 to Present Assistant Manager Southern Finance
. Originate personal loans
. Maintain current accounts and collection activities on delinquent
accounts
. Conduct reposition activates and sale of reposed automobiles
. Contact area businesses to participate in referral program
7/2008 to 6/2009 Account Manager First American Payment Systems
. Originate new credit card payment merchant accounts
. Maintain current accounts and implement new programs and services
. Conduct sales activates for new credit card terminal sales
. Contact area businesses to participate in referral program
1/2007 to 2/2008 Store Manager Titlemax/ Titlebucks
. Originate new automobile title loans
. Maintain current accounts and collection activities on delinquent
accounts
. Conduct reposition activates and sale of reposed automobiles
. Contact area businesses to participate in referral program
4/2006 to 10/2006 Referral Coordinator Fairfield Resorts
. Coordinate new account information with new time share owners. Work
with new and existing time share owners to maximize their referral
program benefits.
. Contact owner referrals to offer mini vacation packages
9/ 2005 to 4/2006 Starwood Vacation Ownership Marketing Consultant
. Telephone sales for mini vacation packages
10/2004 to June 2005 RBC Mortgage Senior Loan Officer
. Origination of first mortgage loans, home equity lines of credit for
customers
. Solicit Attorneys, Accountants and Realtors for new customer.
. Provide information to consumers regarding the following types of
loans: Fannie Mae and Freddie Mac conventional loans, Jumbo Loans, FHA
and VA loans, Alternative Credit Loans
. Provide information to the consumer regarding the qualifications for
these loans, taking the applications and reviewing the initial credit
reports to make sure that the consumer qualified for these loans.
Provide alternative products if they did not meet the program
requirements.
. Conduct Home buying seminars in conjunction with Realtors, Attorney
and Title companies detailing the roles of each party in the
transaction process.
4/03 to 9/04 Home Funds Direct (Accredited Home Lenders) Loan Officer
. Origination of first mortgage loans, second mortgage loan for
consumers.
. Solicit Attorneys and Accountants for new sub prime loan customers.
3/2001 to 01/2003 Citibank NA Assistant Branch Manager
. Daily operation of a commercial bank branch. Review daily overdraft
accounts for both consumer and business accounts. Coordinating new
account opening by branch staff. Monthly audits of negotiable items
(Travelers checks, Money Orders and Phone cards)
. New business development for consumer and business accounts. Generate
new business loans and consumer loans.
. Responsible for the training of staff in new product and programs.
. Generate new investment sales through various bank products and
programs.
10/98 to 8/2000 CFS Bank, Westbury NY Branch Manager
. Daily operation of a supermarket bank branch. Coordinating new
account opening by branch staff. Perform monthly branch audits.
. Responsible for the training of staff in new products and programs.
. Sale of Life Insurance products
. Generate new investment sales through various banks products.
CFS Bank Assistant Manager Risk Management
. Responsible for collection of monies owed to the Bank for losses
incurred by bad checks, overdrawn accounts and acts of fraud committed
against the bank. Implemented bank wide policies and procedures to
help reduce losses for the bank.
. Supervised the processing of Return Deposit items and reviewing bank
wide accounts for potential losses and reducing them.
. Review and manage general ledger accounts receivable and compile
reports for Senior Management on how the losses were incurred and what
amounts have been recovered.
CFS Bank Assistant Manager Branch Support
. Coordinate and implement bank wide policies and procedures for the
daily operation of all branches.
. Supervised Operational Specialists that went into branches to conduct
monthly audits of the branch and help the branches learn new bank
product and policies.
. Assisted in the coordination of the construction and planning of new
Supermarket Bank Branches. This included contact with the Construction
Company and all of the vendors that were to supply material or services
that would be needed by the branch.
11/96 to 9/98 Chase Manhattan Bank Customer Service
. Primary responsibility included answering consumer questions and
solving problems regarding their accounts with the bank. Answering
questions regarding checking, savings accounts and certificates of
deposit. Extensive use of the computer system to access information
needed to assist customers.
. Assigned to handle consumer inquires during extended hours concerning
the opening of new accounts of all types. Opening new accounts over
the phone and accepting the following types of consumer loan
applications: auto, personal, revolving lines of credit, overdraft
lines of credit and home equity loans.
5/85 to 11/96 Loan Officer Various Banks and Mortgage Companies.
. Origination of first mortgage loans for consumers.
. Solicit Attorneys, Accountants and Realtors for New Customers.
. Provide information to consumers regarding the following types of
loans: Fannie Mae and Freddie Mac conventional loans, Jumbo Mortgages,
FHA and VA loans.
. Provide information to the consumer regarding the qualifications for
these loans and taking the application and reviewing the initial
credit reports to make sure the consumer qualifies for these loans.
Education
. A+ Certified-CompTia ID #Febdtt107a and Febdtt107b
. CBLC, Melville NY A+ certification program
. Suffolk County Community College 26 credits general business
. American Institute of Banking Basic Certificate.
Areas of Expertise:
. MS Windows 95,98 and XP
. MS Word
. MS Excel
. MS Access
. MS Outlook
. Lotus Notes
. Technical Support/troubleshooting
References furnished upon request.
Contact this candidate