Customer Service Manager

Maria G. Malchoff

**** ****** ******* 210-***-****(cell)

San Antonio, TX 210-***-****(Hm)

Objective

Provide my excellent customer service abilities and experience in various medical areas

to be an asset to the mission or your organization.

Experience 2009-2010 EXLHealth San Antonio, TX

Research Resolution Claim Analysis

•Researched and Processed Medicare, Medicaid, and other major

insurance claims.

2007-2009 Mt Assist Inc. San Antonio, TX

Owner - Medical Transcriptionist

•Physician Relation.

•Supervisor for Transcriptionist. Processed medical claims for all

vendors.

2005 – 2007 Wings San Antonio, TX

Patient Navigator

•Navigated Breast Cancer Patients with No Insurance.

Claims/ Insurance.

1993-2005 Francisco Barrera, M.D. San Antonio, TX

Claim Manager

•Patient Collections, Did audits on daily business, Worked with

Insurance companies daily, to make sure claims were being

processed.

1984-1993 Dr Rafael Grau, M.D. San Antonio, TX

Front Office Manager

•Scheduling, Insurance, Collections.

•Accurate and fast.

•Excellent computer skills.

1980-1984 Dawn Rakich, O.D. San Antonio, TX

Front Desk

•Insurance Verification/ Patient Collection.

•Scheduling Patients

Providence High School Durham's Business College

Education Graduated 1973 Two-Year Business Certificate

• HIPPA Officer

Qualifications

• Bilingual

•Notary

•Excellent Computer Skills

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