Customer Service Manager
Resume:
Tina Renee Dean
Jackson, MI *9201
******@****.***
Education:
Grand Valley State University, Allendale, MI
Bachelor of Arts August 2002
Major: English/Language Arts
Minor: Elementary Education
Work Experience:
October 2004 to June 2005 (TEMP) &
June 2005 to June 2010 - Human Resources/Payroll Assistant
Guardian Fiberglass, Inc., Albion, MI
Multi-tasking and Organization of various projects
Assist with all payroll functions (code/input timecards, balancing,
sorting paychecks, etc.)
Filing of paper work
Planning and organizing staff events and banquets
Ordering medical supplies for the first aid room
Ordering jackets and savings bonds for Perfect Attendance employees
Creating new Excel and Word documents
Creating and distributing Print Shop flyers and postings
Sending and receiving mailings
All new hire paperwork
Place phone calls to an assortment of companies for quotes on food
and supplies
July 2002 to June 2004 - Assistant Director/Administrative
Grand Valley State University's Children's Center
Organize staff schedule
Supervise staff of 20 to 30 people
Enter new families in computer system
In charge of organizing various paper and computer files in office
Creating new spreadsheets as needed
Oversee care of up to 64 children
Communicate with parents, students and staff (oral and written)
Maintain Children's Center Website
August 1998 to July 2002 - Administrative/Secretary
Grand Valley State University, Facilities Services and Planning
Department
Supervision of student staff
Answer multi-line phones
Schedule appointments for the Assistant Vice President of Facilities
Services and Planning
Schedule conference rooms
Oversee customer service
Generate requisitions for Project Managers
Create new spreadsheets as needed
Order supplies for the office
Maintain Facilities Services and Planning Website
Summer of 1999 - Cashier
Wal-Mart, St. Johns, MI.
Full-time summer employment providing extensive customer service and
cashier
responsibilities.
1997 to 1998 - Secretary/Receptionist
Four Star Real Estate, Inc. (Vitek Real Estate), St. Johns, MI.
Answered multi-line phone system
Provided customer service to professional businesses as well as
Realtor's clients
Filed
Created ads for the local newspapers and a home magazine
Data entry
Internet research
Office inventory and reordered forms
Scheduled appointments for 2-3 Realtors
1996 to 1997 - Student Employee, Library
Michigan Library and Historical Center, Lansing, MI.
Re-shelved books
Put away microfiche and re-shelved microfilm
Helped patrons with research and finding books on the computer system
Handled new and used books
Proper knowledge of copy machines, microfilm and microfiche readers
1994 to 1997 - Shift Manager
Pizza Hut, St. Johns, MI.
Promoted from cook to shift manager within 12-month period
Supervised and trained staff of 10
Handled large sums of money
Wonderful Customer Service experience
Volunteer Experience:
2002 - Internship with the Make-A-Wish Foundation of Michigan in
Grand Rapids.
2001 - Tutored 1st Grade students at Kensington Elementary.
2001 - Volunteered reading to a Pre-first Grade class at Coopersville
Elementary.
2000 - Volunteered time in a 2nd Grade class at Grandville
Elementary.
1995 to 1996 - Volunteered (Cadet Teaching) in a 6th Grade class at
St. Joseph Catholic
School in hometown.
Skills:
PC computer skills: Internet, MS Word, WordPerfect, Excel, PowerPoint
Office equipment: multi-line phone, fax machine, copy machine, blue
print machine
Professional References for Tina Dean
Ms. Dawn Myers, Guardian Fiberglass, Inc., 517-***-****, HR Assistant
Manager
Mr. William Byrd, Guardian Fiberglass, Inc., 517-***-****, Manager
Mrs. Lisa Haight, Grand Valley State University, 616-***-****, Executive
Secretary in the GVSU Provost Office (She will know me better as Tina
Young - my maiden name)
Contact this candidate