Sales Associate

Kaitlyn A. Miller

*** ******* ******, *****, ** *4043

Cell Phone 716-***-****

Email: ******.****@*****.***

Objective:

I am seeking new challenges in which I can make myself a resource for SMARTnet to the vendor, reseller, and sales

to help grow profitable sales and continue to increase Ingram Micro market share.

Academic Overview:

In May of 2008, I received a Bachelor’s Degree in Economic Crime Investigation with a concentration in Computer

Security from Hilbert College located in Hamburg, NY.

I also obtained a minor in Criminal Justice.

I graduated with a 3.68 GPA.

Job Experience:

Ingram Micro Inc., Williamsville, NY

Market Development Specialist, East and CDW June 2009 –

Present

Team lead and point of escalation for vendors, partners, and Ingram sales associates.

Providing support to administrative associates in supporting the East Coast Territory and CDW business.

Providing reporting to reseller accounts based on their Cisco SMARTnet business.

Managing 1-off accounts that were too large to be put into a territory, providing them a single point of

contact for resolution on systematical issues.

Developing processes for improving company efficiencies.

Creating documentation for new hire training purposes.

I was responsible for developing a process for CDW to begin to bring their Linksys services purchases

through Ingram Micro.

Ingram Micro Inc., Williamsville, NY

Temp to Perm – Market Development Administrator March 2008 – June

2009

Working within a team to support the Cisco SMARTnet business as it relates to distribution in a constantly

changing environment.

Working with my team members to help develop efficient work-a-rounds which would still align with

company guidelines and business processes.

Being a resource for vendors, resellers, and Ingram Micro associates in supporting the Cisco SMARTnet

business from a tactical stand point.

Hilbert College, Resident Academic Coordinator (RAC) September 2005 – December

2007

As a RAC I was responsible for promoting the core values of the Office of Residence Life at Hilbert

College.

I was a resident student liaison between the residents and the Office of Residence Life and Academic

Services.

I was responsible for creating an environment conducive to living, learning, and achieving academic

success for individual students.

My responsibilities included hosting individual tutoring sessions, editing papers, and holding group

meetings for freshman dorm students adjusting to a college life style.

Kaitlyn A. Miller

159 Harvard Avenue, Depew, NY 14043

Cell Phone 716-***-****

Email: ******.****@*****.***

Laux Sporting Goods, Sales Associate Seasonal Employment since November 2008

o I am brought in during the Christmas season to support the influx of customers at Laux Sporting Goods.

o Responsible for supporting management and for assisting customers with their holiday shopping

experience.

o Required to have basic product knowledge of all store items.

Wallpaper Man, Inc, Sales Associate September 2001 – March 2006

• As a Sales Associate for a family owned business I was responsible for building customer relationships,

assisting customers with design ideas, ordering, processing, and billing of wallpaper and paint orders for

all sizes.

• Responsible for assisting customers with returns and credits.

• Required to have basic knowledge of all stocked wallpaper and paint products.

Activities, Awards, and Recognitions:

Hilbert College Women’s Basketball October 2004 – February

2009

2 years as Captain

Hilbert College Women’s Soccer September 2003 – October

2006

NEAC Division Champions in 2003

NSCAA Scholar All-Region in 2006

Hilbert College Women’s Softball February 2004 – May 2006

Lancaster/Depew Ponytails Softball League Summer of

2004

Manager/Coach for girls age group 10-12

Cisco MVP Award Q4 of

2009

In recognition of outstanding accomplishments and contribution

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