Manager Sales
Resume:
Kolleen K. Cherry, MBA, PHR
Buffalo Grove, IL 60089
Home: 847-***-****
Cell: 847-***-****
abij3n@r.postjobfree.com
Career Profile
Human Resources Professional with business experience in change
management, information technology, sales and marketing. Diverse
managerial background has resulted in fostering increased organization
efficiencies and the ability to better respond to corporate challenges.
Results driven generalist known for building high performance teams and
utilizing innovation and creativity to achieve company goals.
Experience
1992 - 2008 W.W. Grainger, Inc. Lake Forest, IL
Human Resources Manager (2005 - 2008)
Implemented Human Resources Programs (such as annual pay review,
performance management, talent management and succession planning) for
the Financial Services client group consisting of 400+ employees.
Facilitated strategic business leadership sessions to develop and support
the Finance business unit vision, mission, objectives and strategies
resulting in improved organizational alignment.
Coached and counseled management and employees on employee relation
issues, company policies, HR procedures, and employment law to ensure
compliance with legal and company regulations.
Supported management in talent acquisition and talent management for
exempt and non-exempt talent resulting in the development of high
performance teams.
Collaborated with senior leadership to increase organizational alignment
by facilitating organization design, job design, role definition, talent
assessment and development.
Trained the Finance Department on HR policies, programs, workplace
harassment, compensation theory, performance management, talent
development, and employee selection.
Developed new hire orientation program for Finance employees resulting in
increased new employee on-boarding satisfaction and productivity.
SAP HR Change Management Representative for Sales and Marketing (2004 -
2005)
Represented Sales and Marketing in SAP HR change management activities:
job family assignments, role mapping, change impact assessments,
workforce alignment, workforce readiness, project team effectiveness.
Led the HR Team that created the SAP Workforce Readiness Guidebooks
resulting in employees having increased awareness of pending changes to
their work roles.
Application Development Manager (2000 - 2004)
Led and directed the Web Development Team to provide web applications in
support of Company managers and employees to serve customers and develop
stronger internal processes.
Averaged 400+ applications of varying degrees of complexity per year.
From March 2000 to March 2003, intranet user sessions increased 500% to
381K/month, hits increased 1800% to 56M/month.
Team developed applications such as web employee directories, sales
support tools, talent management application, new hire website, business
conduct guidelines application improving the way employees completed
internal processes.
Managed staff of 12 web application developers.
Information Development Manager (1999 - 2000)
Led cross functional team of technology and business partners to create
the Grainger Field Sales Website from inception, providing sales tools
and information that assist Account Managers to generate sales, increase
productivity, and reduce cost.
Designed and directed the development of on-going processes, policies,
procedures, and content for the Grainger Field Sales website.
National Account Manager (1995 - 1999)
Increased sales growth from -2% to 22% for 51 corporate accounts within
one year.
Managed marketing and communication processes for department.
Managed implementation of Lotus Notes for National Accounts Department.
National Account Representative on the Supplier Diversity Advisory Board.
Associate Market Manager (1992-1995)
Developed health care market with Senior National Account Manager.
Increased sales growth in excess of 18% for hospital market annually.
Created and implemented regional training course and related training
materials for all Health Care Territory Managers - resulting in speeding
profitability for assigned hospital accounts.
Education
Western Illinois University Macomb, IL
Master of Business Administration - concentration in Marketing
Bachelor of Arts - Major in Sociology - Minor in Marketing
Graduated Cum Laude
Professional Development
Professional in Human Resources (PHR) Certification
Society for Human Resource Management (SHRM) Member
Targeted Selection Certified Trainer through Development Dimensions
International
Grainger Manager Policies and Procedures Certified Trainer
Menttium Program Participant - Mentoring program designed to assist women
move into leadership positions in business. www.menttium.com
Six Sigma Green Belt Training, Naperville Green Belt Masters Program,
October 2010
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