Quality Assurance Analyst

Elizabeth B Imorde

*** **** **** **** #*** Birmingham, AL 35211 704-***-**** ******@***.***

Target Position – Business Analyst

Summary

15+ years experience as a Business Analyst within the financial services industry

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7+ years in the Brokerage profession in both Operations and Sales

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Professional Experience

BBVA Compass Bank March 2010 – July 2010

QA Analyst (contract temporary)

Developed, maintained and executed test plans for all client software using HP Quality Center and

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the JIRA Issue tracking system

Created defect tracking reports for senior management

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Wells Fargo Advisors/Wachovia Securities, Inc. 2005 – December 2009 (retired)

• As the BA for the system application, participated in high profile Business initiated projects, numerous

mergers and system conversions

o Built Business and Functional Requirements

o Developed test cases, workflow processes and screen mock ups

o Performed User Acceptance Testing (UAT) and, in some instances, production validation

• Coordinated project and enhancement efforts with the application’s development team following the

Systems Development Life Cycle (SDLC) methodology

• Served on cross functional teams to develop strategies for upcoming projects

• Interacted with all levels of staff, internal and external

• Prepared Visio slides for departmental budgeting

• Provided application support to end users

Strategic Staffing Solutions (S3) 2001 –2005

Business Analyst – contracted to Wachovia Securities, Inc. (formerly, First Union National)

• Provided production support to end users

• Partnered with business client to assess and clarify their needs

• Developed business requirements

• Created test plans and scripts

• Performed user acceptance testing and production validation

Metro Information Services 2000 2001

Information Systems Consultant contracted to First Union National Bank

Hired as lead project coordinator to migrate an existing customer base to a separate entity

Coordinated efforts with senior leaders to create an onsite customer support team

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Identified and recruited part time help to provide one on one direct contact with migrating customers and

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route corresponding issues to the appropriate resource

Directed the workflow of up to 50 staff in performing account maintenance

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Managed critical customer issues

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Supervised and trained staff performing customer notification

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Elizabeth Imorde Page two

Havenwood Enterprises, Inc

1998 2000

President/Director (self employed)

• Established the limited partnership with spouse in order to participate in stock and options trading

• Actively traded stocks and options through an online brokerage service

• Maintained corporate books, held director and stock holder meetings, prepared spreadsheets, worked

closely with attorneys and accountant.

First Union National Bank, NA (formerly SouthTrust Bank) 1991 1998

Intermediate Business Systems Analyst

• Participated as lead for several projects within the Operations & Bank support arena

• Designed business requirements in conjunction with technology partners

• Generated test scripts and test plans

• Performed user acceptance testing, implementing test plans

• Ensured accurate implementation working closely with technology partners

• Provided post implementation support

Junior Analyst Branch Procedures Group

• Interfaced with business and technical partners

• Authored branch communications

• Revised procedures manuals

• Assisted end users during system conversions

• Represented the operations division as an active Quality Team member

SouthTrust Bank of Alabama, NA 1985 1991

Junior Analyst Administrative Systems Department

• Coordinated efforts with inter Bank partners in facility planning

• Generated policy and procedures

• Consulted with senior leaders in new product development and implementation

Supervisor/Assistant Vice President, SouthTrust Brokerage Services, Inc.

Acquired NASD Series 7 and 52 Licenses

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Supervised 3 employees.

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Conducted inter and intra state bank employee training

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Held legal responsibility, as a NASD Registered Principal, for all aspects of brokerage, except financial

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reporting.

Computer skills

Microsoft Word, Microsoft Excel

Quality Assurance Testing Tools

HP Quality Center

Atlassian JIRA

Education

BA Social Work, Criminal Justice concentration, Univ. of ALA

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