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Manager Customer Service

Location:
Chalfont, PA, 18914
Posted:
October 21, 2010

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Resume:

Patrick Kiley *** Winding

Lane 215-***-**** Chalfont, PA

18914

abij26@r.postjobfree.com

PROFILE

Well rounded operations professional with a 3PL background managing multi-

site and multi-client logistics/distribution centers and trucking fleets.

Combines supply chain management expertise in heavily regulated chemical

and pharma sectors with exceptional ability to get along with people (w/

conversational Spanish). A creative thinker with the ability to implement

change. Experience researching, analyzing, developing and implementing cost-

effective and profit-effective solutions. I am immediately seeking a

leadership role in logistics, distribution and transportation with

responsibility for daily operations, materials management, logistics

network strategy, customer relationship management and regulatory

compliance.

CORE COMPETENCIES

*Delivering customer service/value

*Financial management. P&L, budgeting, forecasting, capital improvement

planning

*Regulatory compliance: DOT, OSHA, EPA, FDA, DEA, HACCP, DHS, SOX, C-TPAT

*Inventory control, cycle counting, procurement, production planning

*Team leadership, motivation, training, and performance management

*Construction project and service contract management for industrial plants

and fleets

*Computer proficiency, MS Office, Lotus Notes, SAP, Protean, Prism, BPICS,

WMS, Priya, Great Plains, Accuplus, Storis, Routeview and others

CAREER HISTORY AND ACHIEVEMENTS

Rinchem Company, Inc, Logistics Solutions, Flemington, NJ 10/2008 -

7/2009

FACILITY MANAGER (10 months, position eliminated in economic

restructuring)

Rinchem is a first party logistics provider of warehousing, and temperature-

controlled trucking of hazardous chemicals used in the semiconductor

manufacturing industry.

*Resuscitated a $4MM renovation project of a defunct plastics manufacturing

plant into a state-of-the-art hazardous materials distribution center;

*Obtained approvals for plans, permits, zoning and operating of a chemical

distribution center through direct contact with State and local

agencies/politicians;

*Developed potential client lists, entertained prospective clients and

presented the facility capabilities to current and prospective

customers/auditors; developed customized logistics solutions meeting

customer needs and quotations;

*Hired and trained start-up team of supervisors, warehouse tech's, customer

service rep.s, and CDL drivers on ISO procedures, company policies and

customer contract requirements.

Jacobson Companies, Warehousing Division, Levittown, PA 03/2005 -

03/2008

OPERATIONS MANAGER (3 years, 1 month, position eliminated following

acquisition)

Jacobson is a third party logistics provider offering storage and order

fulfillment to customers ranging from Fortune 100's to local

distributorships. Product lines handled for 68 clients included hazardous

materials, general chemicals, pharmaceuticals, cosmetics, general

commodities, and food.

*Successfully managed an $8MM operating budget, $1B inventory oversight in

three profit centers with an average monthly throughput of 20MM pounds

(imports/exports and domestic shipping) via small parcel, LTL, TL and full

or partial ocean containers.

* Planned and managed distribution center growth to a third profit center,

expansion from 310K sq. ft. to 530K sq. ft. and 30% increased headcount;

New England Retail Express, GE Division, Stoughton, MA 03/2003 - 12/2004

TERMINAL MANAGER (1 year, 9 months, laid-off due to loss of contract)

New England Retail is $50MM logistics provider to the furniture and

appliance industry. This GE contract was to provide warehousing, delivery

and installation of GE appliances to new home construction and reverse

logistics to residential customers. Position responsibilities included

leadership, recruitment, motivation and training of 35 Owner/Operator

delivery/installation teams on attainment of all key metrics of service,

safety and regulatory compliance (hours of service, qualification files,

and drug testing) and fiscal management of the $6MM contract.

*Implemented new inventory control procedures eliminating shrinkage;

* Reconciled $175,000 inventory deficit and freight claim;

* Stabilized an Ashley furniture cross-dock account by correcting massive

inventory issues allowing fulfillment of orders, also relocated inventory

and infrastructure on seven days notice;

*Created a safety program on driving habits, work practices, freight

protection and in-home damages ensuring DOT/FMCSR compliance and

Owner/Operator's business viability.

Hays Home Delivery, Haynes Furniture Group, Virginia Beach, VA 6/2000 -

3/2003

OPERATIONS MANAGER (2 years, 9 months, laid-off due to loss of contract)

Hays (now Diakon) was a $125MM logistics provider for furniture/appliance

retailers nationwide. This operation encompassed management of two

distribution centers, fielding a fleet of 25 trucks servicing a footprint

from the north side of Baltimore, MD to Hatteras, NC.

* Implemented new accounting procedures reducing Owner/Operator bad debt

from $250,000 to $30,000 locally, procedure subsequently implemented

nationally.

* Successfully managed rapid expansion (40% increase) in the last year of

the contract, exceeded 10% operating margin and budgeted objectives with

full P & L responsibility;

* Trimmed client damage claims from 10% to fewer than 3% of gross receipts;

* Reduced Owner/Operator turnover from 40% per year to near zero;

* Surpassed industry standards for delivery completion for two consecutive

years.

Atlantic Tankships, M/T Sea Venture, Norfolk, VA 05/1998 - 05/2000

PORT CAPTAIN (2 years, 0 months, left position due to 80% travel

requirement)

Atlantic Tankships operated a chemical tanker serving two primary customers

(Dow and ExxonMobil) moving bulk chemical commodities between plants and

delivering to customers. Port Captain responsibilities included oversight

of all regulatory compliance, presentation of the ship to regulatory

inspectors, logistic arrangements of port calls and cargo orders, planned

and emergency repairs, provisioning and crew changes, drafting and

implementing a training plan for U.S. implementation of international crew

training requirements;

EDUCATION / TRAINING

Villanova University, Lean Six Sigma, Masters Certificate, 2010

Hazardous materials shipper certification: DOT, IATA and IMDG;

40-Hour HAZWOPPER emergency responder trained; EPA RCRA trained;

University of Massachusetts, coursework toward B.A. in Economics;

Professional License: Captain, U.S.C.G., 4th issue.

CIVIC

Boy Scouts of America, volunteer trained leader, 2000-present, Asst.

Scoutmaster Troop 6;

Bucks County Local Emergency Planning Commission (LEPC), Associate member;

Baltimore Harbor Captains Association, President, 1995



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