Project Manager Software
Resume:
VICTOR GOUGE *******@*****.***
***** ******* ** **** #*, Polson, MT 59860
IT/IS Manager Immediately Available
Applications Development / Customer Support / Integration & Installation /
Business Continuity
Training / Hardware & Software Maintenance / Security / Disaster Recovery /
QA
Managing and implementing complex IT/IS infrastructure upgrades for small
and mid-sized companies in diverse industries. Improved support of all
systems and users. Programming and management abilities allowed for the
evaluation of the applicability of new technologies and tailor information
systems to meet company and user needs.
o Implementing cutting edge IS/IT systems to expand revenue
opportunities
o Customizing technical solutions to fulfill administrative requirements
o Developing software to foster greater departmental productivity and
efficiency
o Hiring and training superior IS/IT support teams
o Analyzing and providing strong direction for attainment of corporate
objectives
o Support customers at all levels by phone, on-site, and web.
Working well with people at all levels, my outstanding communication
skills allow me to translate end user needs into workable applications,
systems, and support.
Technical Skills: Setup and support of computers, Window operating
systems, Microsoft applications, Adobe applications, Nortel phone setup and
maintenance, Novell applications, knowledge of network infrastructures.
Programming of financial applications with RPG on IBM's AS400, HTML
programming and web design.
CAREER HISTORY and ACCOMPLISMENTS
IS/IT Consultant, Kohala Software Consulting, January 2009 to January 2010.
Provide physicians, office managers, and all other users with necessary
hardware setup and support for installation of their electronic medical
record system. Serve as contractor for key client, eQHIP, a company
installing software for physicians.
IS Site Manager, North Hawaii Community Hospital (NHCH), October 2001 to
January 2009. Managed daily operations of IT staff, information security,
infrastructure equipment, and hardware and software support for 450-
employee NHCH. Oversaw $400K budget and IT team of up to 5 techs.
Collaborated with managers to outline departmental and administrative
needs, meeting budgetary requirements and adhering to policies and
procedures. Managed projects, oversaw support center, Did purchasing and
installation, provided excellent customer support.
o Implemented hospital-wide system. Supported implementation of electronic
medical records system to update from paper to electronic files.
Completed network and hardware upgrades before installation started.
Setup for training of 350 end users. Then supported the replacement of
that system with a hospital-wide system.
o Facilitated organizational growth. NHCH expanded from two servers on a
simple network to more than 25 servers. Hired, trained and motivated
technical staff to support new demands. Worked with vendors to provide
excellent and robust systems. Created more work space at off-site
locations. Created robust infrastructure with few problems.
o Saved client from company-wide system disaster. While manager at NHCH
the main server crashed. Relieved the network tech with the disaster
recovery process. Had to copy off the data, rebuild the hard drives, and
put the data back on. Was at the office for over 3 days straight. All
data was recovered.
o Supported all levels of users with hardware and application support.
o Co-chair of the Information Systems Steering Committee
o Managed IT staff hiring, daily supervision and discipline of employees
o IS department project manager.
o Upgraded the LAN hardware to facilitate the new electronic clinical
application, wireless infrastructure and higher end-user utilization
o Supported Seimens MedSeries4 financial software
o Supported Cerner Millennium clinical software
o HIPAA security officer
o Oversaw install a robust and secure wireless infrastructure.
o Maintain users accounts in Novell
o Setup, maintain, and organize Meridian 11 Option 1 phone system
including cost accounting, phone setups, IP phones, and wireless
phones.
o Manage server, desktop, laptop and printer; purchase, deployment,
maintenance, and disposal.
o Developed and maintained web pages.
o Held education classes for employees, managers and doctors.
o Provided support for three offsite offices
o Provided support for tele-medical Tele-Video Conferences.
o Hospital employee of the month for May 2008
Senior Computer Programmer, Adventist Health, June 1996 to September 2001.
Delivering superior customer support to clients in healthcare.
Responsible for software development and documentation for accounting and
insurance billing.
o Managed multi-site program installation. Identified applications
needing modification for Y2K installation at 22 Adventist Health
hospitals. Developed installation process and assigned changes to
numerous Programmers. Managed quality assurance upon task completion.
Given medal of recognition for outstanding service delivery.
o Specially recognized as a high contributor to the Y2K team
o Authored comprehensive technical manual. Inherited severely outdated
Adventist Physician Office Management System (POMS) application.
Rewrote a 200-page, user-friendly manual to correspond to changes, new
industry standards and regulatory requirements. Delivered up to date
manual on time and to budgeted hours.
o Re-wrote Miscellaneous Accounts Receivable application to upgrade it
and make it Y2K compliant.
o Lead programmer for General Ledger, Accounts Payable and Material
Management.
o Member of teams responsible for POMS, Managed Care, Payroll, Fixed
Assets and web delivered content built in RGP on an AS400. Learned
HTML coding.
o On Call for the end process. Spent many hours in the middle of the
night working with application specialist to restart the day end
process correctly.
o Attended Common to learn more about creating HTML code using RPG on
the AS400.
o Very knowledgeable in RPG II and RGP IV. Have working knowledge of RPG
ILE.
Earlier: Computer Programmer for companies including Vic's Software,
National Software Services, and Spokane Software Systems. Wrote new
programs and supported customers. Maintained software and hardware,
delivering superior customer support to clients in diverse industries, from
trucking to fruit growers to healthcare. Delivered analysis and report
programs for payroll, product inventory and invoicing.
o Saved client from company-wide system disaster. Spokane Software
client was in the midst of busy season when the AS/400 system
controlling inventory and financial records crashed. Flew to company
site within hours of disaster. Repaired software as well as the
backups to full operating status within three days, exceeding targeted
restore date.
o Used the LANSA case tool (4GL), native RPG, and 36 environment control
languages.
o Demonstrated quick learning ability by becoming proficient with a case
tool language.
o Worked on a fixed bid with fixed delivery date project to develop a
booking system for an on the water shipping company. Was solely
responsible for its design and programming. Learned about data
modeling while working on the project.
o Converted a complex rule-based Driver Log system from S36 into native
AS400.
o Was also involved with optical imaging of invoices to be attached to
the electronic invoices.
o Maintained and wrote programs for LTL trucking companies. Specialized
in the financial applications.
o Helped maintain their S/36 and PCs hardware and software.
o Provided both on-site and telephone support to the northwest coast
customer base.
o Maintained and wrote programs for durable medical supply companies.
Specialized in the financial and billing applications including an in-
house written data transfer to billing company.
o Learned a fourth generation software application to write and maintain
files and programs.
o Learned to bid projects and complete them within the time frame needed
and on budget.
o Learned a lot about the trucking industry, started learning about the
medical industry
o Ran a personal small business to continue to support clients after the
NSS shut down.
o Used examples to write new applications
o Lead programmer for Cannery applications. Had up to two others helping
with a re-write.
o Lead programmer for Payroll. Doing several year-end re-writes for W2
and 1099s in short time frames.
o Supported other programmers in all other financial applications.
o Able to help customers understand the software and its controls via
phone support that others had given up on.
o Hired before graduating from Spokane Technical Institute after
performing best on the entry test.
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