Customer Service Sales

J essica Rami rez

*** * ****** ******, ** ***** 530-***-****

Objective: Seeking a professional position where I can utilize my skills to the fullest

potential, and gain valuable experience through opportunities, while contributing to the

success of my employer.

Experience:

Sierra Nevada Children’s Services May 2006-Current

Family Support Specialist

SNCS Dental Program:

• Coordinate SNCS Dental Program: determine client eligibility; enroll clients in

program; set up client dentist appointments; make collateral calls to clients regarding

upcoming appointments; set up client transportation to appointments; translated for Spanish

speaking families at appointments; maintain client dental files.

Subsidy Program Caseload:

• Enter client subsidy information in on-line management system

• Determinate client eligibility for services

• Enrollments

• Recertification’s

• Families Notices of Actions

• Maintain client subsidy files

• Manage child care provider subsidized payments

• Manage office phone calls/walk-in clients

• Refer families to appropriated services

In Home Family Counseling:

• Intake and Referral Forms

• Manages Counseling Files

• Coordinates with counselor & Family

• Coordinates with Referring Agency

Tahoe Women’s Services August2008-Current

Residential Program Advocate

Save house Client Services:

• Assist Safe House Residents establish and achieve weekly goals and action steps.

• Provide case management/education as needed

• Provide peer counseling to Save House residents and children

• Insure residents are complying with Save House Program requirements and house

rules.

• Record statistical data and services provided to residents daily

• Transport residents in agency vehicle to establish housing, employment and other

goals.

• Organize and participate in activities/outings with residents

• Complete weekly “Save House Maintenance Checklist” Contact appropriate

resources for repairs.

Fifty Fifty Brewing Restaurant: Host/Bus boy August 2007- December 2008

• Welcome guests

• Maintain reservations until their table is ready

• Provide menus

• Make sure all menus are wipe down

• Schedule dining reservations

• Answer phone/calls

• Assist waitresses

• Bring water to guests

• Clear dirty dishes from guests

• Setting tables

• Sweep floors

AmeriCorps Head Start October 2005-August 2007

Family Advocate

• Determinate client eligibility for service

• Enrolled families in the Head Start Program

• Conducted home visit with clients

• Helped parents set positive goals for themselves and their children

• Followed up with client progress

• Made doctor and dentist appointments for families

• Translated for Spanish-speaking families at doctors/dentist appointments

• Maintained client files

• Referred families to appropriate services

• Manage Phone calls/walk-in clients

Walt-Mart-Cahier May 2004- October 2005

• Cash register operations.

• Responsible for maintaining outstanding customer service.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Request information or assistance using paging systems.

• Resolve customer complaints

• Processing sales quickly

• Maintain Clean and orderly checkout areas.

Tahoe Forest Hospital- July 2001- May 2004

Cafeteria Cashier

• Cash register operation

• Prepare Wrap/Salads for the cafeteria

• Removing dirty dishes and keeping serving areas stocked.

• Food Preparations (Fruit Salads, wrap salads and sandwiches)

• Responsible for closing register

• Count money in cash drawers at the beginning of my shift to ensure that amounts

are correct and that there is adequate change.

• Calculated total payments received during a time period, and reconcile this with

total sales.

Kentucky Fried Chicken November 1999-July 2001

• Cashier

• Take food and drink orders

• Keep tables cleaned

• Unloading and Stocking

• Sweep Floors

• Take trash outside to Dumpster

Skills Office Assistant/Administrative:

Bilingual Speaking; Spanish/English; ability to learn quickly; responsible, prompt, and an

excellent team player; Customer Service; Billing; Data Entry- Microsoft office Excel -Time

Management-typing 40 wpm – Effective team Work

Education:

Sierra High School Graduating Class of 2003:

• Strong Math Skills

Sierra College 2008/2009

• Child Development (units 9)

Specialized Training/Skills:

NACCRAware

Microsoft word

Crisis intervention

Family Partnership Initiative Leadership Institute

References:

Pinky Thompson, District School Teacher (Personal) 530-***-****

Stephanie Blume, SNCS Regional Director (Professional) 530-***-****

Cindy Maciel, District School (Step Center Manager) (Personal) 530-***-****

Loralee Rae, Office Administrative Specialist (Professional) 530-***-****

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