Customer Service High School

**** **** ***** ******

Stockton, CA *****

Cell# 209-***-****

Work# (209) 941- 6535

Email: abij08@r.postjobfree.com Christian Santos

Objective:

Career opportunity with potential for upward mobility

Education:

Hofstra University, Hempstead, New York

Bachelor of Business Administration on August 31, 2002

Degree in Business Computer Information Systems

New Horizons Computer Learning Centers, Westbury, New York

Solid courses in Computer Information Systems

St. Agnes High School, New York City, New York

High School Diploma

Computer Hardware: PC Desktops, Laptops, HP LaserJet Printers, Scanners, RAM chips, Disk

Skills: drives (CD Rom, Floppy, Zip), Sound Cards, NICs

Software: MS, Windows 2000/XP, Microsoft Office Suite 97/2000 (Outlook, Word,

Excel, PowerPoint, and Access), Adobe Photoshop, Macromedia Dreamweaver,

Flash, WordPerfect 9, OuickBooks Pro, DOS v 6.0, California Law Enforcement

Telecommunications System (CLETs), FileMaker Pro, Health & Welfare Data Center

, (HWDC)

Work

experience Employment Development Department - State of California Sacramento, CA (Jun'06

: - Present)

Disability Insurance Program Representative / Workers Compensation Specialist

Examining and investigating all types of Disability Insurance claims

Scheduling independent medical examinations when appropriate

Analyzing all employment data in order to determine claimant's eligibility and

claim duration

Making eligibility determinations and informing claimants

Filing workers' compensation liens when injury is work related

Documenting all actions and decisions

Following up on claimant's status through duration of claim

Identifying and reporting any suspected fraudulent claims or activities

Responding to inquiries from claimants and the public

Employment Development Department - State of California Sacramento, CA (Dec'05

- Jun'06)

Employment Program Representative

Assists individuals by providing Unemployment Insurance (UI) information

Adjust payments for UI benefits, and determining eligibility for UI benefits in

a fast-paced, non public

environment.

Respond to inquiries from UI claimants and the public in a telephone

environment.

Examines and analyzes UI claims and employment data in order to determine claim

eligibility and status.

Strives to resolve the customer's issues and documents all actions and

decisions.

Manpower Power Temporary Services, Sacramento, CA (Sept '05 - Dec '05)

Financial Services Associate - E*TRADE FINANCIAL

Assist customers with account questions; respond to customer inquiries on

related issues;

Troubleshoot basic technical problems; provide product and service literature

upon request. 70%

Research and resolve customer problems related to E*TRADE FINANCIAL

accounts.20%

Perform secondary duties as defined by supervisor.10%

Meet defined productivity and availability standards while maintaining

exceptional quality.

Obtain Series 7 and 63 licensing after 12-week training program.

Develop a comprehensive understanding of the operation of the securities

industry.

Yolo County, Woodland, CA (Aug '04 - April '05)

Sheriff's Records Clerk I

Filed routine reports and correspondence. Perform general clerical duties

using type writer and word processor

Responded to citizen requests for information and assistance. Complete minor

reports as required.

Retrieved and inputted data into computer terminal. Send teletypes on the

California Law Enforcement Telecommunications System (CLETS)

Processed requests for copies of reports from both citizens and other criminal

justice agencies.

Booking

Inventory of individual's personal property and money

Handled money and balance ledgers

Heavy contact with attorneys, law enforcement personnel, the general public and

answer multiple phone lines

Hertz, Woodland, CA (Feb '04 - Aug '04)

Manager Trainee

Sold optional products and services on every rental contract

Handled cash and credit transactions

Responded to customer billing inquiries and concerns

Answered multiple phone lines and quote rental rates

Performed pickup/return/delivery of rental cars

Prepared vehicles for rental

Completed rental contracts and related forms

Assisted with back office duties and completion of administrative reports

Met defined productivity and availability standards while maintaining

exceptional quality

HomEq Servicing, North Highlands, CA (June '03 - Feb '04)

Customer Service Representative

Handled Inbound customer calls within a call center environment

Assisted customers with account questions

Responded to customer inquiries on related issues

Researched and resolve billing inquiries in a timely fashion

Communicated courteously and effectively on the phone while maintaining

discretion and confidentiality

Met defined productivity and availability standards while maintaining

exceptional quality

OSI, Outsourcing Services, Inc. Sacramento, CA (Jan. '03 - June '03)

Account Representative

Handled both Outbound and Inbound customer calls within a call center

environment

Ready and analyze consumer information on AT&T's Collection System computer

screens

Located and call consumers to negotiate payments based on ability to pay

Identify, locate, and speak with third parties in order to locate consumers and

qualify consumer assets.

Documented all activities on the company's software programs

Analyzed consumer accounts and make recommendations for a close and return to

clients continued collection attempts through litigation

Processed payments of invoices and accounts receivable requests

Restored service on customer accounts

Communicated courteously and effectively on the phone while maintaining

discretion and confidentiality

Met defined productivity and availability standards while maintaining

exceptional quality

Additional Campaigners, Inc. Stockton, CA (Sept.'09 - Present)

Consumer Electronics Delegate

Experience Brand Ambassador for Campaigners representing EPSON.

: Perform retail sales, merchandising and in-store product demonstration.

Train retail sale associates

Engage in direct contact with consumers in order to raise product awareness and

drive sell-through at retail.

Ensure customers have a positive EPSON product-buying experience

Sell any associated merchandise customers need to get started quickly and

easily such as Ink, Paper, Cables, etc.

Create an enjoyable shopping experience for the customers.

City of Stockton, Stockton, CA (Feb.'08-Aug.'09)

Adult/Youth Sports Official

Initiate game play, make game play decisions with arm signals and verbal

announcement

Impose penalties for rule violations

Control the play by whistle and/or signal, and check scores.

Under general supervision, acts as referee, game official, or umpire in Adult

Sports Leagues and Tournament games utilizing current rules and regulations

applying to particular sports.

MC Connectors, Stockton, CA (Oct.'07-May'08)

Consumer Connector

Responsible for promoting brands by distributing samples/brochures and/or

demonstrating products to consumers.

Driving sales and creating brand awareness by educating consumers on the

features and benefits of products

References

: Available upon request

Contact this candidate