Customer Service Quality Control
Resume:
LOIS ANN ALLEN
Memphis TN 38141
abiizc@r.postjobfree.com
SUMMARY:
Excellent Customer Service Professional with a background in accounting,
shipping and warehouse. Looking for a full time position where I can use my
skills and knowledge to help the company grow and be a productive member of
the team.
TECHNICAL SKILLS:
Proficient in Microsoft Office Suite: Excel, Outlook, Word, Power Point.
Proficient in all Windows Operating Systems.
PROFESSIONAL EXPERIENCE:
Armstrong Relocation 12/07 -
11/09
Relocation Coordinator
Main point of contact with government/military shippers.
Once move initiation is received, shippers are contacted for move dates.
Proceed to schedule an in-home/over the phone survey to compile a list of
all items to be moved.
Contact shipper to go over survey results; let them know what is/is not
authorized by the government, how many days to pack and load, what the
delivery spread will be (if move dates are available). Contact shipper
throughout the move process to insure all is going well.
Receive claim forms from shippers who have recently moved. Make sure all is
going smooth throughout the claims process; inspection, repairs, and claim
settlements.
CitiFinancial 2/06 -
6/06
Sr. Branch Account Executive
First contact with established customer to notify of delinquent accounts
over 5 days.
Solicit loan offers to new customers and initiate background checks and
applications.
Accept cash payments and credit to proper account. General office filing of
secured loan applications.
LVI 1/05 - 2/06
Supervisor
Lead a team of 20 employees in the area of receiving and picking orders.
Responsible for tracking inventory, quality control, and receiving of
payments.
BPI 7/04 - 1/05
Support service clerk
Worked closely with accounting, was directly responsible for getting the
customer the amount owed in a price difference, processing returns and
refunds.
Flextronics 10/01 -
4/04
Manager
Lead a team of over 40 employees in the area of quality control; order
picking, running materials on a production line, and processing orders.
Also responsible for keeping adequate inventory levels, delegating work to
other employees, training, performance reports and verification of proper
customer/retail shipments.
Licensing Ventures 6/98 -
10/01
Customer service representative
Assisted customers by suggesting the right item for their needs and
handling payments.
Also responsible for the in store inventory needs.
Reduced inventory loss by 45%.
EDUCATION:
Kirby High School, Memphis TN
Home school, General Education Diploma 2002
Strayer University, Criminal Justice
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