Customer Service High School
Resume:
DeShawn T. Pellebon
Suwanee, GA 30024
404-***-**** (cell)
*********@*****.***
OBJECTIVE
To increase my current experience and knowledge in IT and computer
troubleshooting while serving as an outstanding technician with a valued
employer.
PROFILE
. Two (2) years of data center experience
. Seven (7) years of cable installation and troubleshooting
. Three (3) years of carpentry in the construction field
. Six months satellite installation and troubleshooting
. One (1) year supervisory experience (training, coaching, mentoring,
etc.)
. Outstanding customer service and satisfaction
. Dependable and reliable
EDUCATION
Networking/Computer Programming, Gwinnett Tech, currently attending
High School Diploma, McDonogh 35 Sr. High School, New Orleans, LA, 1997
EXPERIENCE & ACCOMPLISHMENTS
Data Center
Installation of fiber optic and copper cables and connecting them
Installation of routers, switches and blade server systems & equipment such
as Clarion cx4 2gb/4gb, APC cabinet monitors and power supply, HP
storageworks xp24000 disk array, patch panel installation, IBM 3850, IBM H
chassis & NetApp DS14mk4 SATA 1TB, Cisco 5850, f5 LTM 6900, Cisco 6509,
NetApp FAS 2040, brocade 5300, HP superdome & Ironport 1060
Installation and configuration of IBM blades (IBM bladecenter H)
Responsible for cable management and cat 5/fiber terminations
Racking and stacking data center equipment such as servers, switches,
routers and blades
Installation of patch cables of various lengths
Maintaining and upgrading hardware on APC cabinets
Reorganization of inventory
Satellite Installation
Completed four weeks of in-house training as well as shadowing
Install satellite dishes by identifying line in sight, running cable and
programming equipment
Received assigned work through routes
Maintained inventory and company vehicle
Made additional sells and upgrades for existing and new customers
Cable Installation
Completed six weeks of in-house training and job shadowing
Completed installs, disconnects and upgrades for cable, high speed internet
and telephony
Troubleshoot service calls to customers in regards to their existing
services
Made additional sells and upgrades for existing and new customers
Network Installation/Setup
Setup network for Firedog training class
Installed VPN in Firedog office
Installed Workforce (WFX) in Firedog office
Setup printer network
Troubleshoot computer problems for peers
Management/Supervision
Supervised a staff of forty-two laborers
Managed my daily route to ensure every route was completed each day
Managed equipment inventory to ensure overall efficiency of work and
company resources
Managed the sales strategy of Firedog cable installation division
Excellent customer service and satisfaction
EMPLOYMENT
Summit Systems
Alpharetta, GA
Data Center Technician (Contract) April 2010
- Present
Adecco Technical Staffing/Hewlett Packard
Alpharetta, GA
Data Center Technician (Contract) September 2008
- August 2009
Firedog/Circuit City
Lawrenceville, GA
Computer Repair Supervisor August
2007 - April 2008
Miles Construction Company New
Orleans, LA
Carpenter Supervisor February 2003
- May 2007
REFERENCES
Earl West
Data Center Manager
Hewlett Packard
2525 Westside Parkway
Alpharetta, GA 30005
****.****@**.***
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