Customer Service Human Resources
Resume:
Michaela L. Sheffield
********.*********@*****.***
Local:
Tallahassee, FL 32304
Permanent:
Quincy, FL 32352
OBJECTIVE: Seeking to obtain a career in the field of Public
Administration where practical experience can be utilized to
its fullest potential.
EDUCATION: Florida Agricultural & Mechanical University (December 2009)
Bachelor of Science in Health Informatics and Information Management
Tallahassee, FL 32307
Argosy University (June 2012)
Master of Public Administration: Concentration Law and Government
Tampa, Florida 33607
EXPERIENCE: October 2009 to November 2009
Health Information Management Intern John
D. Archbold
Memorial Hospital: Medical Record Department
. Observed the total organizational and management of the Health
Information Management department and vary of areas in
operations its impact on the achievement of organizational
goals and objectives.
. Make the transition from theory to practice
as a HIM professional under close supervision of experienced
practitioners.
. Gain actual experience in Health Information Management
(HIM)/Medical Records (MR) services, functions,
and in general areas of HIM responsibilities in traditional
and non-traditional healthcare organizations.
. Attend appropriate meetings of the Medical Staff, Administration
and various committees as it relates to the care of patients
as well as regulation and standards for Joint Commission.
. Completion of several small projects tailored to the needs of the
organization of the HIM/MR Department.
May 2006 to Present
Human Resources Assistant Florida
A & M University
. Assist in creating & implementing new filing systems for the
Office of Human Resources
. File pertinent documents into personnel files
. Answer telephone inquiries from internal and external
applicants and refer them to the appropriate department
. Help process requested information pertaining to
employees Insurance and
Benefits for the University.
. Implement services for
Classification and Recruitment. Also process and evaluated
applications for new potential hires for the University
. Create and Implement all necessary forms for
Classification and Recruitment processing and access database
. Overall implementation services that
facilitate the efficient and effective delivery of human
resources
October 2007 to Present
General Merchandise Associate Winn
Dixie Supermarket
. Assist General Merchandise Manager in inventory management
duties
. Change and ensure proper price tag placement
. Rotate inventory for quality and audit assurance
October 2005 to 2007
Assistant Front End Manager Winn
Dixie Supermarket
. Process returns, complaints and wire transfers at Customer
Service desk
. Assign cashiers to appropriate areas/tasks during their shifts
. Provide quality customer service
January 2004 to August 2005
Shift Leader/Cashier
Hardee's of Quincy
. Supervised evening shift cashiers
. Prepared cook to order food
. Balanced and prepared registers for the appropriate shifts
SKILLS: . Proficient in Microsoft Office, Windows Programs, and
Microsoft Visio Email, and Internet. Proficient in Health
Port Software and its Databases within
ACADEMIC
AWARDS: . LaSalle Lafall Scholarship 2005
. Southern Scholarship Foundation 2005
ORGANIZATIONS
& ACTIVITIES: . Florida A & M University Student Health Information
Management Association (FHIMA), Member
. Student Member, American Health Information Management
Association (AHIMA), Member
. The Alpha Chapter of Kappa Psi Psi Healthcare Sorority
Incorporated, Member
. Big Bend Area Club, Member
. Student Support Services Mentoring Program,
Member
. Saint John Elementary School, Volunteer
. Miracle Hill Nursing Home, Volunteer
. River Chase Nursing Home, Volunteer
REFERENCES: Available upon request
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