Customer Service Representative
Resume:
GRETCHEN COOLEY
CLAY
JACKSONVILLE, IL
62650
0607
EXPERIENCE: Blue Cross Blue Shield Illinois
Jacksonville, IL
Senior Customer Service Advocate :
Responsible for coaching, training and
Resolving irate callers inquiries. Performed
VIP account audits and incorporated new
Flows for improved production and quality.
Customer Service Representative :
Explained medical benefits and claim
information
to members, other insurance companies and
medical
providers. General customer service claim
audits.
Blue Card Claims Examiner :
Process and examine out of state medical
claims
and benefits. Communicate with other
insurance
companies outside of Illinois to resolve
their member
and provider inquiries.
Clerk:
Handle incoming and outgoing mail, email and
correspondence
Scan documents into the system and prepare
memos and copies .
EDUCATION: Jacksonville High School Graduate
Jacksonville, IL
June 1991
REFERENCES: Cheryl Patterson
Blue Cross Blue Shield
Kuttiwa Hawthorne-Wilson
US BANK
Tilde Holmes
Community Child Care
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