Management Insurance

STEVEN A. CONTEZAC

**** ******** *****, *********, ** 53562

Home: 608-***-**** / Cell: 608-***-****

Email: *********@*******.***

Public profile: www.linkedin.com/in/stevencontezac

SUMMARY

A risk management professional with extensive knowledge and global

experience in financial services, insurance company operations,

reinsurance, employee benefits, loss prevention, claims management,

industrial safety/security, business continuity planning and testing,

environmental liability, and related corporate compliance. A long-term

record of success in designing and implementing process improvements and

compliance programs for professional services related organizations to

ensure process efficiency, maximized return on investment, and protection

of assets/brand value. Extensive and diverse experience in risk analysis,

process design, project management and problem solving with a global

perspective based upon assignments.

PROFESSIONAL EXPERIENCE

JHT HOLDINGS, INC. / ATC TRANSPORTATION LLC, Pleasant Prairie, Wisconsin

2007 to 2010

An international private equity owned (Goldman Sachs, Wells Fargo, Spectrum

Capital Partners) transportation and industrial organization related to the

vehicle manufacturing industry with up to $520M in annual revenue.

Vice President, Corporate Risk Management

Reported to the CFO, was responsible for providing strategic and

operational oversight for corporate risk management processes in the US,

Canada, and Mexico, including corporate insurance, employee benefits,

claims management, and asset protection (environmental/safety/security

management). Managed up to 22 employees including indirect reporting for 7

regional safety managers. Manage a corporate budget up to $22M.

. Managed the processes for all insurance placements and large self-

insured programs including employee benefits to improve program

terms/conditions, total cost of risk, and risk transfer. These

programs include: Workers Compensation, Casualty, Property/Inland

Marine, Directors and Officers Liability, Environmental Liability,

Surety Bonds, Employment Practices/Fiduciary Liability, and Crime.

. Evaluated industrial and occupational work processes and loss

causation scenarios as the basis for implementing loss prevention

programs for employee injuries, vehicle/industrial accidents, cargo,

and environmental losses. Hired and developed a corporate team that

partners with subsidiary companies to effectively provide field

training, skill-set development, and improved standardized work

processes.

. Served as a technical advisor/chairperson for the Process Engineering

Oversight Team to establish and implement best practices (ISO) in

company procedures and processes that reduce loss exposures, improve

worker productivity, and address regulatory compliance. The process

implementations have significantly reduced loss ratios (>38%) for

employee injuries, property losses and vehicle accidents.

. Led the design and implementation of risk management information

systems (CS STAR/4CS/VFRM) to more effectively manage claims,

insurance program administration, insurance submissions/placements,

corporate asset tracking, compliance programs, and end-user financial

reporting.

. Designed and implemented best practices for cost containment in

Workers Compensation case management including job specific hiring

criteria, fitness-for-duty evaluations, quarterly case reserve

analysis, enhanced loss analysis reporting, and quality/performance

criteria for third-party administrators.

. Established a corporate asset protection unit that serves as an

internal technical consulting unit on regulatory compliance, accident

investigation, safety/environmental training, security system design

and implementation, third-party vendor selection/management, and work

process engineering.

CUNA MUTUAL GROUP/MEMBERS CAPITAL ADVISORS, INC. Madison, Wisconsin

1987- 2006

An international financial services, investment management and insurance

organization with up to $3.2B in annual revenue, and $18B in assets under

management with 6,200 company and joint venture employees serving the

global cooperative banking (credit union) system (including Credential

Financial, Inc./The CUMIS Group, Ltd).

Vice President/Director, Corporate Risk Management (2001 - 2006)

Reported to the CFO, was responsible for providing strategic and

operational direction for all corporate risk management processes globally,

including corporate insurance, large self insured programs (>$5M per

occurrence), claims management, Workers Compensation case management,

corporate safety/security, business continuity planning, environmental

liability, and reinsurance. These operations included: mortgage banking,

insurance underwriting, trust company, securities broker dealer, investment

advisor/mutual fund management, insurance brokerage, global real estate

portfolio management (>$1.2B). As part of Corporate Finance, led the

Corporate Risk Management unit with 17 employees (including contracted)

with a budget in up to $18M.

. Served as chairman of the Corporate Risk Management Committee and

consultant to the Enterprise Risk Management Committee to ensure that

the project plans and assessment processes were appropriately designed

and implemented with reporting responsibilities to the CEO/President

and Audit Committee.

. Developed and managed the third-party relationships related to risk

management processes, including those with: insurance

underwriters/brokers, claims managers, reinsurance

underwriters/brokers, asset protection consultants/engineers,

actuarial consultants, and contracted service providers.

. Advised executive management, appropriate corporate committees and

various boards of directors on emerging operational and corporate

risks. This included providing risk identification/analysis and

solution development. Solutions implemented were a significant factor

in reducing annual loss ratios to less than 18% for all major global

property and casualty insurance placements over a seven-year period.

. Partnered with the Corporate Development (M & A) unit on due diligence

analysis for acquisitions and joint ventures. Developed working

relationships with senior management of new companies to support the

implementation of needed corporate risk management and asset

protection processes and services.

. Led the process for the analysis and implementation of a new Cyber and

Network Liability Insurance program to address the emerging needs of

product line managers and associated data centers globally. The

assessment process was instrumental in increasing corporate

awareness/quantification of emerging cyber risks and the need to

implement and support enterprise-wide business continuity

planning/testing.

. As a member of the Management Policies Committee/Corporate Finance

Executive Team, drafted, reviewed and analyzed all corporate policies

for business need, regulatory compliance, budgetary concerns, and

additional liabilities. Trained employees on policies to enhance

knowledge/compliance.

. Partnered with corporate officer group to establish the Enterprise

Risk Management (ERM) Committee, with operational responsibility for

risk analysis, modeling, quantification, and solutions development.

Assistant Vice President/Director, Corporate Risk Management (1992 - 2001)

Led the Corporate Risk Management processes in the United States and

Canada, focusing on staff development and implementation of new service

delivery processes to support the growing needs of internal customers.

. Led the development and implementation of new risk management

consulting services including claims management, insurance placements,

environmental compliance audits, loss control/prevention, and safety

training to reduce claims costs, prevent losses, and address emerging

compliance requirements.

. Established and provided global management oversight for the Corporate

Security Team to provide security services including

executive/employee protection, surveillance, emergency/critical

incident management, fraud prevention, security system

design/installation, and strike/picket line management.

. Designed and implemented an employee injury "Return to Work" program

as part of an integrated workers compensation and long-term disability

management strategy. This program was the most significant factor in

reducing the WC experience modification factor from 1.28 to .58 over

nine years.

. Led a team in the development and implementation of a consolidated

corporate business continuity planning and testing process.

Established and promoted a multi-divisional team approach for hot-site

testing, business impact analysis, and the business continuity

planning database. Served as chairman of the Business Continuity

Advisory Committee with annual reporting responsibility to the Audit

Committee.

. Led a project team in the design and implementation of a corporate

fleet safety/driver compliance program to reduce accidents and control

claims costs. This program was the most significant factor in

obtaining a 34 percent reduction in the auto liability insurance rate

within four years of implementation.

Manager, Corporate Safety and Loss Control (1990 - 1992)

Implemented and managed corporate safety and loss control processes to

prevent losses and address regulatory compliance. Managed the relationships

with loss prevention consultants, fire protection engineers, claims

adjusters and OSHA inspectors. Developed and conducted all safety and loss

prevention compliance training.

Corporate Risk Management Technician/Specialist (1987 - 1990)

WAUSAU INSURANCE COMPANIES, Wausau, Wisconsin

1984 - 1987

Commercial Account Representative

ALLSTATE INSURANCE GROUP, Northbrook, Illinois

1983 - 1984

Personal Lines Sales Agent

EDUCATION

Master of Science - Occupational Safety and Health - 1991

University of Wisconsin-Whitewater, Whitewater, Wisconsin

Bachelor of Arts - Psychology; Business Administration - 1982

University of Wisconsin-Eau Claire, Eau Claire, Wisconsin

PROFESSIONAL DESIGNATIONS

Fellow, Risk and Insurance Management Society (RF) 2005

Global Risk Management Institute, Inc., Risk and Insurance Management

Society - New York

Certified Risk Manager (CRM) 2002

Certified Risk Managers, International- Austin, Texas

Certified Protection Professional (CPP) 1997

American Society for Industrial Security - Arlington, Virginia

Certified Insurance Counselor (CIC) 1997

Society of Certified Insurance Counselors - Austin, Texas

Certified Business Continuity Professional (CBCP) 1996

Disaster Recovery Institute International - Washington, DC

Associate in Loss Control Management (ALCM) 1989

Insurance Institute of America - Malvern, Pennsylvania

Associate in Risk Management (ARM) 1987

Insurance Institute of America - Malvern, Pennsylvania

Chartered Property Casualty Underwriter (CPCU)

expected 2012

American Institute for Property Casualty Underwriters - Malvern,

Pennsylvania

State of Wisconsin Insurance Intermediary Licenses - Property, Casualty,

Life, Accident and Health 1983

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