Customer Service Sales

ANGELA L. KEGLER

**** *** ****** *** ***; Conway, South Carolina 29526 * 843-***-**** *

******.******@*****.***

Executive professional with over 15 years experience in organizational

management, business development, employee improvement, cultural

integration, change management, and leadership

SUMMARY OF QUALIFICATIONS

. Exceptional trainer in the areas of business ethics, leadership,

diversity, global integration, conflict resolution, team building,

decision-making skills, time management, and communication

. Solid leadership skills including: establishing direction for a team,

aligning people, creatively solving problems, executing social

judgment, and applying the correct leadership style for maximum

performance

. Outstanding performance and knowledge of organizational and strategic

development

. Fifteen+ years experience in management of all aspects of business

including: strategic goal setting and budgeting; sales and marketing;

finance and accounting; global human resources; and operations.

. Strong interpersonal and negotiation skills

. Able to develop vision and then turn it into reality

. Capable of balancing multiple roles and responsibilities

. Excellent presentation skills in all sizes of groups from small teams

to large conference attendees

PROFESSIONAL EXPERIENCE

CORPORATE TRAINER Myrtle Beach,

South Carolina

The Raub Group, LLC.

January 2010 - present

The Raub Group is a full-service training and development company servicing

organizations across South Carolina and North Carolina. We specialize in

establishing and growing leaders in municipal, academic, and multi-cultural

organizations.

. Responsible for developing training and consultative programs that

enable clients in various industries to develop their staff and grow

their businesses through strategic processes.

. Act as consultant for various clients to explore business process

needs and develop strategies to improve organizational effectiveness

followed up with on-hands implementation and training of strategies

. Research and develop relationships with multi-cultural organizations,

as well as coach staff to develop relationships with diverse

organizations.

. Responsible for developing and implementing business strategies within

the organization to set the company ahead of the competition.

. Develop and execute public forums that enhance knowledge and gain

exposure with potential clients.

. Hire, lead, motivate, coach, and develop the administrative and sales

staff within the organization on a day-to-day basis to perform

effectively and develop skills.

. Act as Ethics Omsbudsman for various organizations, municipalities,

and state agencies

. Individual specialization in the areas of: organizational leadership,

organizational management, multi-cultural integration, professional

ethics, emotional intelligence, diversity training, coaching, and

business strategy development.

ADJUNCT INSTRUCTOR

Conway, South Carolina

Horry Georgetown Technical College

January 2005 - present

Horry Georgetown Technical College is a comprehensive community/technical

college offering associate degrees, diplomas, certificate programs of

study, continuing education, and professional training programs.

. Responsible for developing a class curriculum and effectively teaching

students curriculum materials

. Classes taught: Workplace Ethics, Business Ethics, Management, and

Principles of Marketing.

BUSINESS STRATEGIST AND CORPORATE TRAINER Myrtle

Beach, South Carolina

Black Water Marketing, Inc.

August 2004 - December 2009

Black Water Marketing, Inc. is a corporate training and development

organization offering customized education, leadership planning, and

strategic development programs to the private, public, and nonprofit sector

in South Carolina and North Carolina.

. Responsible for developing and marketing educational programs and

strategic development plans designed to meet the unique needs of

individual customers.

. Responsible for meeting and researching potential customers, preparing

proposals, presenting services, and negotiating services.

. Responsible for developing and implementing business strategies with

clients that will enhance business position in the marketplace.

. Develop budgets, set goals, communicate mission, and execute

organizational objectives.

. Special knowledge of the non-profit sector with leadership

enhancement, effective use of volunteer workforce, and improved

fundraising strategies.

TRADE MARKETING MANAGER

Lincolnshire, Illinois

Fortune Brands / ACCO North America

March 2000 - July 2004

Consumer product manufacturer offering household product brand names

including Titleist, Footjoy, Swingline, Apollo-Boone, Wilson Jones, Day-

Timer, Jim Beam, DeKuyper, Absolute, Moen, Masterlock, and more.

. Responsible for developing new business opportunities, increasing top-

line revenues, and growing profits in the Mass Market channel of

distribution

. Build strong relationships with buyers and operational personnel at

key account level

. Manage sales planning efforts with Fortune Brands and ACCO personnel

and independent manufacturer representative groups

. Develop promotions, merchandising solutions, and lead development of

new products for channel

. Responsible for market research, product development, packaging

development, brand management, and sales training throughout product

life cycle

. Manage channel and account profit and loss statements

. Maintain working knowledge of entire category and competitive product

offering.

BUSINESS MARKETING MANAGER Pittsburgh,

Pennsylvania

Liken Home Medical, Inc.

January 1993 - March 2000

Regional provider of respiratory equipment, respiratory pharmaceutical

drugs, durable medical equipment, and disease management programs designed

to offer improved patient quality of life.

. Responsible for developing new programs to increase business

opportunities while growing profits within the healthcare industry

. Identify and develop marketing plans to promote organizational efforts

. Manage sales planning efforts with sales personnel, customer service,

and marketing department

. Develop business plans and present to leadership to correspond with

corporate direction

. Maintain working knowledge of healthcare industry and competitive

offering

. Develop and manage computerized management system to track clinical

patients in accordance with JCAHO accommodation requirements

. Develop and manage profit and loss for assigned business segments

. Develop and manage quantitative and qualitative indicators of progress

for assigned business segments;

. Recruit, hire, manage, mentor, and terminate teammates in the sales,

marketing, customer service, pharmacy, and quality assurance teams

EDUCATION

Capella University

PhD Candidate

Doctorate Degree (PhD) in Organizational Management

Anticipate completion of Dissertation in May 2011

Duquesne University

Master Degree (MSLBE) in Business Ethics

Magna Cum Laude

Duquesne University

Bachelor of Science Degree (BS) in Business Communication

Summa Cum Laude

MEMBERSHIPS & HONORS

Academy of Management (AOM) - Member

American Business Women's Association (ABWA) - President 2007-2008 of

Coastal POWER Express Network

American Business Women's Association (ABWA) - Member

American Business Women's Association (ABWA) - Business Woman of the Year

2008 Coastal POWER Region

American Marketing Association (AMA) - Member, Repeat Guest Speaker

American Society for Training and Development (ASTD) - Member

Coastal Business Life - Future Generation of Powerful Women June 2010

Coastal Organization for Human Resources (COHR) - Member

Society for Human Resource Management (SHRM) - Member

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