Human Resources Manager
Resume:
Marcus Menard
Washington, DC ***01
SUMMARY: Outgoing, results oriented professional with over 6 years
recruiting and staffing expertise. Extensive experience consulting with
clients, establishing goals, leading change, and collaborating with
internal and external entities to achieve superior results. Built strong
and lasting relationships by holding true to the highest level of honesty
and integrity in everything I do. I am a champion for Diversity and
community involvement.
Key Skills:
. Full Life Cycle Recruiting. Requisition, job description development,
advertising, sourcing, interviewing, evaluating qualifications, making
recommendations, negotiating offers, closing, and on-boarding.
. Human Resources Expertise. Formal Human Resources training and hands-
on experience working in a variety of HR roles and responsibilities.
. Business Acumen. Knowledgeable in all areas of business with
demonstrated experience recruiting and hiring for all departments
(i.e., technology, sales, marketing, business development, finance,
operations) and levels (entry level to executive staff).
. Collaboration. Actively engage and partner with hiring managers to
determine staffing needs and developing a strategy to locate and hire
top talent.
. Compensation and Salary Analysis. Developed compensation plan and
made recommendations regarding salaries.
. Technical. Proficient with Microsoft Office applications; Word,
Excel, PowerPoint, Access, Outlook, MS Project. Expertise with HRIS
(ADP Perspective) and applicant tracking (Kenexa) systems. Active on
professional and personal networking sites (LinkedIn, Facebook,
Twitter).
EMPLOYMENT HISTORY:
WELLS FARGO HOME MORTGAGE, San Luis Obispo, CA
Home Mortgage Consultant
05/2008-05/2010
Consulted with clients regarding their financial needs and conducted
analysis of their financial profile to ascertain conformance to
underwriting guidelines. Recommended and advised clients on appropriate
products to assist them in achieving their goals.
. Designed, developed, and delivered First Time Homebuyer informational
seminars regarding Wells Fargo Home Mortgage products and the loan
process. Feedback from the seminars resulted in requests for follow-up
seminars on related topics and expanded sales opportunities.
. Surveyed common loan issues and then developed and conducted Realtor
Seminars in an effort to mitigate problems and help facilitate more
seamless transactions. As a result, Realtors became more informed and
expectations became better aligned with Wells Fargo's guidelines and
timelines.
. Actively participated in various local community and industry events to
network and expand strategic business partnerships. Expanded referral
sources from a handful to over 100 in less than 2 years. Invited to join
the San Luis Obispo Association of Realtor's Event and Diversity
Committees.
. Achieved 100% Customer Satisfaction Rating.
DOWNEY SAVINGS AND LOAN (now U.S. Bank), San Luis Obispo, CA
Residential Loan Officer
02/2007-05/2008
Elicit client needs and advise them regarding their home financing needs.
Conduct analysis of clients' financial profile to determine conformance to
underwriting guidelines. Advised clients of the loan process and
recommended loan and/or bank products to assist them in achieving their
goals.
. Designed, developed, implemented seminars for Realtors to inform them of
loan products. Feedback was highly positive and helped brand me as a
knowledgeable, "go to", Mortgage Consultant.
ZIPREALTY, Emeryville, CA (www.ziprealty.com)
Online Real Estate Brokerage Firm
Realtor and Team Lead
12/2003-09/2006
Advised and assisted clients in achieving their home buying and selling
goals. Client advocate for issues that arose during escrow, shepherding
resolution to the mutual benefit of all parties. Mentor to new agents
orienting them to the ZipRealty culture and the business of selling real
estate.
. As a self motivated individual, I was recognized for high level of sales
by selling over $3.5 Million worth of Real Estate in a 3 month period
achieving Presidents Club status.
. By being proactive and responsive when issues arose, 98% of contracts
written and accepted were successfully closed. This exceeded the
organization's goal of closing 80% of ratified contracts.
. Helped orient new agents into the business of selling real estate.
Reduced Time to Productivity for new agents from 5 months to 2 months.
This also resulted in agents realizing income sooner and increased
revenue for ZipRealty.
ENTERCEPT SECURITY TECHNOLOGIES [Acquired by McAfee in April 2003], San
Jose, CA
Software Development Company Related to Security Technology.
Human Resources Director
06/2000-06/2003
Responsible for all Human Resources functions within company
(organizational development, policy development, workforce planning and
recruitment, compensation, benefits, employee relations, performance
management, training, employment and immigration visas, etc.).
. Conducted full-cycle recruiting for all available positions in all
departments (sales (U.S. and Asia Pacific), engineering, business
development, marketing, finance, human resources, and operations) and for
all levels (receptionist to executive staff).
. Sourced top talent by researching, selecting, and posting positions on
online job boards relevant to the job and industry. Attended job fairs
and participated in networking activities to increase the visibility of
the company and to make Entercept an "employer of choice". Utilized non-
traditional methods for hard to fill positions. As a result,
successfully sourced, interviewed, and hired "cream of the crop" security
technology experts. Developed and coordinated college recruiting
initiatives with various local universities.
. Analyzed, designed, developed, and implemented, and evaluated management
training programs, such as, cultural sensitivity, interviewing skills and
techniques, staffing policies and procedures, organizational development,
and employee relations. These classes were instrumental in creating a
management team that was well informed regarding the legal aspects of
employment and created standards within the organization.
. Researched and implemented Human Resources Information Systems (HRIS)
system within the organization. This system allowed Human Resources to
track candidates and manage employee time sensitive events (performance
reviews, anniversaries, benefits enrollment, etc.).
. Utilizing Radford and Culpepper Salary Surveys, analyzed and mapped
salary survey jobs with those within the company. Based on analysis,
developed compensation plan and strategy to ensure company attracted top
talent and maintain internal equity. Presented plan to CEO and CFO and
gained approval for implementation and institutionalization.
E-LOAN, INC., Dublin, CA (www.eloan.com)
Human Resources Manager
11/1997-06/2000
Performed all human resources functions for company including workforce
planning and recruitment, employee relations, performance management,
training, organizational development, compensation, and benefits.
. Developed and institutionalized requisition process to ensure checks and
balances related to staffing. This eliminated "surprise" hires and
proved to be a better experience for candidates.
. Sourced, recruited, and hired over 100 employees over a six month period
through online job sites (Monster, Careerbuilder, Hotjobs, Dice.com,
Techies.com), Internet research, internal referrals, cold calling,
networking, career fairs, university outreach, professional online
networking sites, and print media.
. Researched, identified, and implemented HRIS system. This became a
relied upon system which served to track performance reviews, provide
Human Resources metrics data, and feed E-LOAN's operational system for
employee computer access.
NETCOM ONLINE COMMUNICATIONS (now Earthlink), San Jose, CA
(www.earthlink.com)
Internet Service Provider
Technical Support Representative
05/1997-11/1997
. Assisted customers with Dial Up Networking and Remote Access Service for
Windows 3.x, Windows 95, Windows NT, and Macintosh systems. Received
award for outstanding customer experience.
. Provided hands-on training and orientation to newly hired Technical
Support Representatives facilitating quicker and smoother assimilation
into new job.
E. PETRICH AND ASSOCIATES, INC., San Luis Obispo, CA
Subcontractor to United States Agency for International Development (USAID)
Project Coordinator
02/1994-02/1996
Provided support to project consultants in various countries (Kazakhstan,
Russia, and Uganda), including issues regarding visas, benefits, moving
logistics and allocations, employee relations, and compensation. Managed,
coordinated, and synthesized efforts of various collaborating domestic and
international agencies for successful completion of projects.
. Coordinated with various entities to flawlessly relocate consultants to
destination country. A smooth relocation meant less headache and
downtime for the consultant.
. Monitored project progress to ensure it was in line with project timeline
and that any deliverables due were received. Communicated with project
manager when additional time would be needed or if there were going to be
unanticipated delays or challenges facing the consultant. Keeping the
lines of communication flowing and anticipating issues helped the project
manager plan around them to keep the project on track.
. Provided weekly spreadsheet detailing past, current, and forecasted
expenses per project and per consultant ensuring accurate accounting for
the project costs.
SOUTHERN CALIFORNIA BANK, (now US Bank), Santa Fe Springs, CA
Section Manager
11/1991-11/1993
Supervised, managed, and scheduled Customer Service Representatives to meet
daily business needs. Recruited, interviewed and hired top talent for all
available positions. Performed all human resources activities within
branch.
. Developed and implemented quality of service programs improving customer
service by over 50%. Designed and institutionalized cross selling
training programs and guidelines improving sales of various bank products
by over 150%.
BANK OF AMERICA, Redondo Beach, San Luis Obispo, Vernon, CA
Section Manager
10/1985-11/1991
Responsible for all human resources activities within branch. Recruited,
interviewed and hired qualified personnel to fill available positions.
Performed employee counseling/commendations and evaluations on a quarterly
basis.
Assisted employees in establishing career path strategies and facilitated
training and development in accordance with those plans. Developed job
specific tools to increase productivity, quality, and enhance efficiency.
EDUCATION:
Bachelor of Science, International Management
California Polytechnic State University, San Luis Obispo, CA
SPHR (Senior Professional Human Resources) Certificate, 2002
Human Resources Certificate Institute
Human Rescources Generalist Certificate
Society of Human Resources Management
Human Resources Management Courses
Society of Human Resources Management
Courses in Computer Information Systems and Software Programming
De Anza College, Cupertino, CA
MEMBERSHIP and COMMUNITY:
. San Luis Obispo Chamber of Commerce, San Luis Obispo, CA, 2007-2010
. Scenic Coast Association of Realtors, Morro Bay, CA, 2007-2010
. San Luis Obispo Association of Realtors, San Luis Obispo, CA, 2007-
2010
. Diversity Committee, San Luis Obispo Association of Realtors, San Luis
Obispo, CA, 2007-2008
. Event Committee, San Luis Obispo Association of Realtors, San Luis
Obispo, CA, 2010
. Mentor, Big Brother/Big Sisters of San Luis Obispo County, San Luis
Obispo, CA, 2007-2008
. Board Member of Central Coast Gay and Lesbian Association (GALA), San
Luis Obispo, CA 2007-2008
. Northern California Human Resources Association (NCHRA), San
Francisco, CA, 1997-2003
. Northern California Technical Personnel Committee, Santa Clara, CA,
2001-2003
. Socieity of Human Resources Management (SHRM), 1997-2005, 2010-
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