Project Management
Resume:
Jesilyn R Barnes
Milton, GA 30004
*******@*******.***
summary
Project Management professional pursuing a position with opportunities to
bridge the gap between Information Technology and business processes while
driving projects through to completion. Proven ability to draw upon
experiences in Remedy, SAP, ITIL, Primavera and numerous software
applications to facilitate the most effective solutions. Seeking to join a
company that values an IT professional with the ability to develop strong
relationships and who has excellent communication skills
PROFESSIONAL EXPERIENCE
IBM/IHG, Atlanta, GA July 2008-
August 2010
Project Coordinator
As a contractor with IBM, apply project management skills to facilitate the
deployment of hardware, software and training for new and converted
franchise hotels coming into the InterContinental Hotels Group's system.
Manage up to 75 simultaneous start-ups while ensuring each Hotel owner
receives excellent project support.
. Supervised each project to meet project deliverables and timelines
to ensure hotel openings remain in project scope. Partner with
owners and their support staff to ensure all business needs are met
and critical training and documentations has been provided prior to
opening
. Continuously monitor project deliverables to identify risks to
project outcomes. Conduct periodic business assessments. Ensure
issues identified, reported, tracked and resolved.
. Liaison between IHG Enterprise, IHG Franchise and external vendors
to ensure deliverables are executed appropriately and on time.
. Prepared and updated written material and explanations to accompany
hardware installations, training programs, and program changes.
Elicited and clearly defined client needs by assessing and
documenting business opportunities, benefits, risks, and
success factors of potential business solutions.
. Effectively utilize IBM's project tracking system to efficiently
manage multiple projects.
Siemens, Alpharetta, GA March
2006-March 2008
Change Control Coordinator March 2007-
March 2008
Operated within the technology department of a multi-national electronics
company. Coordinating requests for business units to ensure technology
needs were met.
. Generated billing reports to track solution expenses of internal
Siemens Business units.
. Reviewed and categorized all requests submitted by business units.
Designated the level of approval required and initiated approval
process based on complexity, impact, and value to enterprise.
. Reviewed and published Statements of Work, Change Orders, Project
Change Requests, Project Requests of internal Siemens Business units
utilizing Sharepoint and ISS issue log. Facilitated required
approval from high level management.
. Tracked processes, provided training to Business Units regarding ISS
best practices.
. Monitored agreement of all stakeholders regarding the time, date and
cost of implementations.
. Tracked approval for PCR and Project requisition, set
implementation, published change request approval and assigned to
Project Management.
Service Desk- Team Lead March
2006-March 2007
Contributed to the efficient operations of the Service Desk team to ensure
SAP programmers had the support necessary to utilize technology to perform
their duties
. Set objectives and established plans to ensure Service Desk requests
were appropriately resolved.
. Anticipated risks to successful completion and developed plans to
mitigate issues to ensure completion.
. Ensured Service Desk personnel responded to requests to the Help
Desk courteously and effectively.
. SAP administration, ITIL standards training, publishing all team
communications (including monthly newsletter, system issue alerts,
and training materials).
Skills
SAP, CRM, SharePointe, Windows Application (including Word, Excel,
PowerPoint, Outlook), Lotus Notes, Remedy, ITIL Certified, Primavera
EDUCATION
University of Notre Dame
1990
Bachelors of Arts - English
Notre Dame, IN
Contact this candidate