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Customer Service Manager

Location:
Harmony, NC, 28634
Posted:
October 27, 2010

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Resume:

Brian C. Eckhart

*** ****** ****

Harmony, NC ***34

336-***-****

abiiuy@r.postjobfree.com

Manager/Supervisor

Summary of Qualifications

A highly creative, goal-oriented professional with solid Automotive

Parts, Manufacturing, Retail and Management experience. Demonstrated

experience in Management, Production, Inventory, Purchasing, Counter

Sales, and Customer Service. Highly organized with the ability to manage

multiple projects and meet deadlines. A strong work ethic combined with

a commitment to excellence in all projects undertaken. A team player,

working effectively with other departments and management in

accomplishing objectives. Exemplary communication and documentation

skills. Computer Literate.

Skilled in the use of Reynolds & Reynolds, and ADP, as well as Microsoft

Windows, Outlook, Lotus, Word, & Excel for spreadsheets, word

processing, and databases.

Professional Experience

Everhart Honda, Statesville, NC;

04/08 - 05/09

Parts Manager

Managed all Parts Department Operations, including hiring, training,

expenses, and supervised team of four employees in counter operations,

parts, receiving, stocking, and deliveries

. Developed and implemented Price Matrix system which resulted in

substantial profit increase

. Eliminated $60k of Obsolete Parts in the 1st seven months employed

. Upgraded old paper ordering system for Special Orders to fully

functional 21st Century computerized system

. Introduced and implemented Computer Scanning system for checking in

Parts, Inventory Cycle Counts, and Parts and Bin labels saving time and

accuracy

. Implemented and successfully sold parts and accessories online through

Honda's E-store program as well as Ebay to further expand customer base

Flow Honda, Winston-Salem, NC;

10/07 - 04/08

Parts Specialist/Manager

Provided solid Honda Parts and Automotive knowledge to team while

maintaining outstanding customer service

. Worked all aspects of Parts Department including Counter Retail Sales,

Wholesale Sales, Delivery, Inventory, receiving/stocking, as well as

implementing new productive ideas

. Helped develop and implement new inventory system which resulted in

finding parts and accessories in a fast, effortless, time saving manner

Joyce Honda, Denville, NJ;

07/05 - 08/07

Parts Counterman

Managed Parts Department Activities in Retail Building

. Supervised two employees in counter operations

. Managed Inventory, Special Orders, Parts receiving/stocking

. Certified Parts Specialist

Professional Experience - (continued)

Advance Auto Parts, Rockaway, NJ;

07/03 - 05/05

Assistant Store Manager

Oversee Store operations and provided impeccable customer service

. Manage retail store engaged in selling automotive after-market and

related products

. Supervise team members engaged in daily operations and sales activity

. Lead team to become top ranked store in the Division

. Responsible for appraising team member performance, rewarding, and

disciplining

Blue Ridge Paper Products Inc., Morristown, NJ;

03/95 - 04/03

Production Supervisor

Managed all aspects of day-to-day operations with an AIB certified

international manufacturer

. Supervised and coordinated 25+ employees engaged in manufacturing gable-

top cartons

. Served as purchasing agent responsible for the purchasing of over

$2,000,000 of materials and supplies

. Researched lower cost material and supply purchases saving company

$500,000/year

. Developed and implemented a Defective Product procedure resulting in

substantial profit increase

. Maintained production levels and 100% efficiency by building strong teams

to meet company performance goals

. Given ability to effectively motivate subordinates to exert the necessary

effort to attain company production goals, was selected to facilitate

Department Performance Team

. Scheduled and conducted safety and machine audits

. Hired and trained new and qualified employees on processes and procedures

. Conferred with management personnel to establish production and quality

standards

Grand Union, Landing, NJ;

04/92 - 05/00

Front End Manager

In charge of Front-End of store, relating to customers, solving problems,

handling cash, and interacting with customers, employees, and management in

a professional manner

. Managed daily staffing and scheduling of 20+ clerks and service personnel

. Demonstrated excellent communication and leadership skills

. Strong merchandising and multi-tasking ability

. Ensured and maintained highest standard of customer satisfaction and

service

Education and Training

Hopatcong High School, Hopatcong, NJ -Graduate

Leadership Skills, First Line Supervision, Conflict Management, Interest

Based Bargaining, Standard First Aid, Heart Saver/CPR, Certified

Forklift/Raymond Truck Operator, OSHA Certified, Hazmat Certified, Power

Selling, Interpersonal Skills, Situational Leadership



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