Manager Customer Service

Jeffrey D. Vondy, CFPIM

**** ******* ***** ***

Raleigh, NC 27616

abiiux@r.postjobfree.com 336-***-****

CAREER SUMMARY

Dynamic, results-generating Project Manager with twenty-plus years of

experience in client management, project execution, and project

implementation. Recognized for possessing intuitive problem-solving

abilities combined with a strong business acumen that delivers bottom line

results on time and within budget. Proven ability to create a team

environment that fosters open communication and trust.

Operations Management Presentation/Communicati Team Development

on

ERP Implementation and Customer Service Statistical Process

Management Control

Process Development and Contract Negotiation Inventory Control

Implementation

PROFESSIONAL EXPERIENCE

Consulting Ventures, LLC, Burlington and Raleigh, NC 2007 - Present

Director

Process Optimization and Project Management Consultancy. Achieve real-cost

savings for mid-size companies through promoting greater efficiencies,

managing bid processes, and investigating options not previously

considered.

. Implemented cost/process improvements with thirty-six clients in the last

three years.

. Developed strategic alliance with subject matter experts in three areas

of the consulting practice that maximized clients' returns on

investments.

. Representative client projects:

o Insurance company (CT), printing services - savings of $253,508 (20%)

o Bank (NC), printing/office supplies - savings of $27,901 (39%)

o Manufacturer/Distributor of car wash equipment (NC), freight - savings

of $181,425 (59%)

o Distributor of hardware (KY), freight - savings of $191,616 (27%)

o Barbeque restaurant chain (FL), printing/promotional - savings of

$139,850 (39%)

o Water treatment equipment manufacturer (KY), freight - savings of

$76,423 (32%)

o Ceramics manufacturer (SC), freight - savings of $23,700 (41%)

o Label manufacturer (TN), freight - savings of $57,304 (20%)

Technical Precision Plastics, Inc., Mebane, NC 2001 - 2007

Operations Manager

Recruited to serve in a newly created role as Operations Manager for this

injection molding plastics company producing products for automotive,

consumer products, industrial, and medical industries. Supervised 8

managers in all functional areas including maintenance, plant operations,

warehousing, and logistics/transportation.

. Created a business-to-business, cross-functional team that managed a new

medical product line implementation (Fecal Management System).

. Ushered the organization into the highly profitable medical assembly

business. Delivered over $5 million in new business for the company in

2007.

. Achieved ISO 13485 compliance in 2005 for the new Fecal Management

System. Grew medical assembly business at a 76% annual rate and

contributed 25% of the organization's total revenue.

. Designed and implemented a scheduling system for a new product start-up

(Snap-On Tools) that optimized machine time while minimizing tool

changes, and maintained a 100% order fulfillment rate.

. Led a process team that implemented automation of a manual syringe

assembly operation that generated savings of 65% while improving

environmental conditions for plant employees.

. Headed a molding process improvement team that achieved $1 million in

cost savings in both 2006 and 2007.

. Served on a team that implemented The Manufacturing Manager (TMM), an

injection molding specific ERP system that integrated planning,

scheduling, financial data, and purchasing information into one platform.

. Improved cycle count accuracy 40% by implementing process improvements

for a $5 million finished goods inventory.

Amtek (Rotron Technical Products Division), Whitsett, NC 2000 - 2001

Supply Chain Manager

Supervised the purchasing and inventory management functions for a $25

million manufacturing facility, producing electric motors for air-moving

applications. Led two specialists who interacted with both local and

division operations organizations.

. Implemented supply chain improvements that resulted in a reduction of

component printed circuit board inventory of $1 million with no out-of-

stock conditions.

. Led the implementation of a supplier stocking program that streamlined

the packaging supply chain, resulting in a $400,000 reduction in

component parts inventory with 99% in stock.

. Led the implementation of the Oracle ERP purchasing module that resulted

in zero downtime during the transition.

Newton Instrument Company, Inc., Butner, NC 1996 - 1999

Director of Customer Services

Supervised 10 managers and shift supervisors in logistics, final assembly,

and warehousing functions in a facility with 18,000 SKU's operating at mid-

twenty inventory turns for this telecom infrastructure and hardware

company.

. Served on a cross-functional team that implemented a Baan IVc ERP package

that provided a stable, Y2K compliant foundation.

. Designed and implemented process, staffing, and facility changes that

resulted in $450,000 in operational savings in 1997.

. Negotiated a remote warehouse agreement that allowed for "kanban"

restocking of material into customers' production facilities, resulting

in a $3 million exclusive supplier agreement.

. Improved hiring processes that reduced costs by 90% per associate and

turnover by 67% in one year.

. Streamlined logistics activities and developed team performance goals for

daily productivity that resulted in 99% on-time shipments, an improvement

of 40%.

. Developed a process that reduced excess and obsolete inventory by

$300,000 over a two-year period.

Brown Wooten Mills, Inc., Burlington, NC 1987 - 1996

Materials and Planning Manager (1988 - 1996)

Managed scheduling and customer service teams for this company as it grew

from $30 million in sales to $170 million in sales. Scheduled production

in 3 knitting and 2 finishing plants. Collaborated with ABTV Turnaround

Consultants to facilitate the successful turnaround and emergence from

Chapter 11 protection.

Department Manager (1987 - 1988)

Led a department of 72 associates responsible for final assembly and

packaging. Developed and implemented short-cycle scheduling methods to

optimize through-put in the department.

EDUCATION / CONTINUING EDUCATION

MBA, University of North Carolina, Chapel Hill, NC

BS, Operations Management, University of Tennessee (cum laude), Knoxville,

TN

Graduate Statistics Coursework, Elon College, Elon, NC

PROFESSIONAL ASSOCIATIONS

CFPIM, Association for Operations Management (APICS)

Contact this candidate