Customer Service Human Resources
Resume:
Latoya Thorington
Montgomery, Al 36108
Ph. 334-***-**** or 334-***-****
abiiuv@r.postjobfree.com
Candidate Profile
A college graduate with a degree in Business Administration and experience in the fields of:
business administration, office management, human resources, bookkeeping, income tax, finance
and accounting. Experience working with high level executives i.e. CEO, SVP, and VP of a
corporate bank. Has above average written and verbal communication skills and can create and
convey information presentations to various audiences. Possesses strong leadership skills; works
well under pressure and can meet deadlines. Candidate’s expertise lies in the following areas:
•
• •
Budgeting Organizational skills
• •
Project Management Customer Service
• •
Computer Literacy Administrative Assistance
• •
Financial Analysis Meeting Reports
Education
Bachelor of Science
Degree: Business Administration
TROY UNIVERSITY, Montgomery, Alabama
May 2008
Bachelor of Science
Degree: Business Administration/ Accounting
TROY UNIVERSITY, Montgomery, Alabama
May 2011
Experience
Helpdesk Technician
HP/Federal Service Desk
July 2009-Present
Assist users in registering their company’s information on varies of government websites e.g.
Central Contractor Registration (CCR) Federal Business Opportunities (FBO), Catalog of Federal
Domestic Assistance (CFDA), Federal Reporting, Duns and Bradstreet (D&B) and Small
Business Administration (SBA). Assist users in applying for federal contracts and grants through
Grants.gov and FBO.
Tax Specialist II
H&R Block
Seasonal Employment
Responsible for preparing complete and accurate tax returns, selling and introducing clients to
other H&R Block financial products and services with the goal of helping clients achieve their
financial objectives. Conduct tax interviews and research tax questions for the purpose of
preparing complete accurate tax returns. Amend business and personal tax returns. Provide tax
information to clients as it relates to tax preparation and tax laws.
Credit Review Analyst I
Colonial Bank (Mortgage Loan Department)
March 2006 – July 2007
Reviewed individual’s credit to determine credit quality and assign a risk rating. Reviewed files
for quantitative evidence and interviewed loan officers for qualitative evidence, and report
findings to management. Reviewed complex credit files, collateral documents and researched the
customer’s overall relationship with the company. Analyzed the quality of loans and determine
significant technical deficiencies and credit risks. These special projects included creating an
Excel Spreadsheet based on financial analysis and evaluations of accounts ranging from $100k to
$7 million. Prepared reports for management including the results of loans analyzed during the
previous review. Possessed strong verbal and written skills and sound knowledge of bank's
policies and services. Analyzed financial information detailing the borrower’s assets, liabilities,
and capital gains. Also, analyzed other reports to summarize current and projected company
financial position.
Accountant
Mutual Savings Life Insurance Company
February 2004 – March 2006
Held responsibilities in the areas of: accounts payable, accounts receivable, bank reconciliation
and other financial duties on daily basis. Compiled and reviewed source documents, such as
vouchers, invoices, purchase orders, and cash receipts, for completeness and accuracy, and
prepared reports. Verified and posted details of business transactions to appropriate ledgers and
journals, and totals accounts. Received and counted cash; maintained cash books and other
control records. Compared print-outs against source documents and journal entries to verify
accuracy, and prepared input forms to reconcile errors. Periodically reviewed records and
subsequent computer printouts to balance accounts and to identify suspense items or delinquent
accounts requiring further action. Filed and maintained clerical records. Prepared and mailed
billing statements and prepared lists of outstanding bills payable.
References available upon request
Contact this candidate