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Customer Service Manager

Location:
Cairo, GA, 39828
Posted:
October 11, 2010

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Resume:

TABITHA WILLIAMS

*** **** ** ** ***** GA *****●Tel: 229-***-****●Email: abiiut@r.postjobfree.com

Department of Human Resources

Dear Hiring Manager:

I am writing in response to the position advertised as being open with your company at this time.

I am an experienced administrator who is skilled in many areas that coincide with what I feel you

are looking for according to the advertisement. I offer significant abilities in the areas of

Customer Service, recruiting, and the administrative field as well as, documentation preparation,

and quality assurance. Now I would like to bring my more than 4 years of experience and

knowledge to work for your company.

My ability to produce innovative and effective work as a team player and meet deadlines,

together with my attention to detail, have contributed to my successes in the customer service,

recruiting and administrative fields. I have performed and directed a wide variety of activities,

including reorganization of an entire file system and the way office procedures are implemented

in documentations due to legal procedures. I possess outstanding leadership, problem solving

abilities, and I adapt very well.

I am skilled at working with clients, both technical and business teams to provide information

and solutions to potential and existing issues. I have directed team projects and I am very

familiar with recruiting, hiring, scheduling, and budgeting.

I am an effective organizer and planner. My outgoing and friendly nature allows me to interact

well with other staff members at all levels and I am able to bridge the gap between technical and

non-technical persons.

The accompanying resume can give you an idea of my potential for making a worth while

contribution to your company. I hope that you will indeed give me a call about possibly meeting

with me to discuss the open position.

Thank you for your time and consideration.

Sincerely yours,

Tabitha Williams

TABITHA WILLIAMS

993 10th St NW Cairo GA 39828●Tel: 229-***-****●Email: abiiut@r.postjobfree.com

OBJECTIVE: To obtain a position that strengthens my ability to gain knowledge and experience.

EMPLOYMENT:

H and R Block: Oct.10’-April 10’ (Tax Professional) prepared taxes, customer services, act as financial adviser, act as

fiscal agent between client and IRS, recruit, and sales

Apalachee Center: Dec08’- May 09’ (Medical Assistant/ Secretary) Assisted in personal care such as hygiene, meal

time, groups, activities, and medication time. Worked with both adult and children in medical assisted living facility,

and also worked with rehabilitating alcoholics. During training was CPI certified.

Florida School Board Insurance Trust: June 06’- Jan. 08’ (Claims Administrative Assistant)

Duties included: - Duties included: Assisting the facility director, the claims manager and 3 different adjusters,

accounting, bill payment, data entry, memo preparation, workers compensation, property and casualty, use of risk

management software, filing, organization of large file room, working with medical only and lost time files, assisting

with litigation procedures as well ad mediations, and other clerical duties as assigned by adjusters. Preparation of legal

documentation, compliance with HIPPA regulations, scheduling depositions, recruitment, interviewing and hiring of

new staff members, conducting personal evaluations and implementing training programs

CorVel: Feb.05’-June 06’ (Intake Coordinator)

Duties included: Answering phones, taking injury report, data entry, filing, icd-9 coding, and knowledge of medical

terminology, medical referrals, insurance verification, HIPPA, filing, and general secretary duties.

ACS: Aug.03’-Feb.05’ (Technical Support Rep.)

Duties included: data entry, multi-phone line answering, extensive filing, bookkeeping, medical billing, tech support

on billing software issues, working edits for billing submissions, submission of Medicaid and Medicare claims as well

as Workers Compensation and crossovers.

Alltel: July 02’- July03’ (Sales and Service Rep. Manager)

Duties included: customer service, AP/AR, inventory control, payroll, night deposits, data entry, filing, payment

adjustments, time sheet preparation, shipping and receiving (UPS or FED EX), some cell phone repair, and daily

internet usage.

SunTrust Bank: Oct. 99’-April 02’ (Teller)

Duties included: cashing checks both payroll and personal, completing all cash and non cash transactions, preparing

deposits, filing, data entry, preparing cashiers checks and daily internet use, extensive customer service.

EDUCATION:

Cairo High School

College Prep. Diploma

Aug. 94’ - May 98’

Albany State University

Allied Health and Business

Aug. 98’ - May 00’

Ashford University

Psychology

Sept09- Current

Skills: Certified paraprofessional; Certified claims adjuster; Computer Savvy, excel, access, riskmaster, Microsoft

office, word, claim software, dos programs, PowerPoint, fast learner.



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