Sales Customer Service

RAYMOND “MARTY” MARTIN

*** ******* ***** ******, ** 30680

678-***-**** *******@***.***

SALES MANAGEMENT

Dynamic, results-driven and hardworking professional with broad operations management background and in-depth

experience in building profitable organizations within highly competitive markets. Recognized for effective

mentoring/coaching skills, and in consistently surpassing business goals. Proven ability in coordinating projects and

teams, serving as liaison between business units, and managing operations. Demonstrated record of success in

implementing sales strategies and training staff to optimize performance and growth. Committed to providing high

level customer service to build trust and enhance sales.

Adept at developing and implementing business strategies that increase product awareness, market share,

and company profitability.

Skilled at identifying and capitalizing on new growth opportunities through market analysis, product-

development expertise, and keen business instincts.

Successful in leading cross-functional teams that collaborate as a focused unit to achieve aggressive

business goals and drive the evolution of concepts into achievable business strategies.

AREAS OF EXPERTISE

Strategic Sales & Marketing Market Evaluation & Penetration Multi-Level Sales Growth

Leadership & Staff Mentoring Staff Recruitment & Placement P&L Management

Revenue Growth & Strategies Customer Relations & Retention Inventory Management

PROFESSIONAL EXPERIENCE

Sept. 2009-Oct 2010

Store Manager GOODWILL OF NORTH GEORGIA DULUTH, GA

Providing leadership to a diverse group of employees and model those behaviors that will provide a good

example of customer service and operating procedures to maximize value for the agency.

Teach, coach, and train employees on proper ISO procedures to ensure consistency and maximize value per

donor...

Hands on managing to ensure the store and its employees provide the best customer service and to invite all

donors into store.

Daily partnership with Career Services and those participants to support over-all mission of the company; “we put

people to work”.

Key accomplishments:

Successful completion of year end processes in our largest most profitable location in the agency, Roswell,

Georgia.

Oversee the HUB location in Duluth where logistics and supplies are provided for 10 stores in N. Georgia.

Jan 2009-Sept. 2009

Store Manager RADIOSHACK Atlanta, GA

Oversee the entire store sales and marketing procedures, as well as the customer service functions to ensure

profitability and customer satisfaction.

Administer various duties such as inventory management and receiving of materials.

Skillfully manage visual merchandising in compliance with company standards, to include pricing and plan-o-gram

integrity.

Monitor and evaluate daily reports, including refunds, transfers, and cellular sales.

Key accomplishments:

Executed effective sales and marketing skills, resulting in surpassing individual sales goals with services and

accessory attachments.

Oversaw the recruiting and hiring fairs weekly for district of 17 stores.

Mar 2008-Oct 2008

Store Manager STONE MOUNTAIN HARLEY DAVIDSON Atlanta, GA

Spearheaded various departments to ensure teamwork and positive working relationship.

Prioritized and promoted rider safety and technical certifications for techs.

Analyzed and examined the entire motorcycle open deals prior to completion of sale to ensure revenue increase.

Oversaw 50 employees and facilitated innovative sales training to ensure productivity and profitability.

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RAYMOND “MARTY” MARTIN

735 Lincoln Drive Winder, Ga 30680

678-***-**** *******@***.***

Proactively managed and maintained $20M dealership.

Key Accomplishments:

Successfully grew SMHD YTD business from -23% comp to -12% comp within six months

Administered F&I management including service contracts, loyalty programs, and maintenance contracts

(F&I business at over 200% last three months at dealership).

Coordinated sales and marketing procedure of Harley Brand, lifestyle and dealership while ensuring

customer satisfaction

Mar 2003-Mar 2008

OPERATIONS ASSISTANT MANAGER (PROMOTED) BEST BUY Atlanta, GA

Served as operational and sales specialty coach for two districts

Oversaw the P&L response and action plan development for monthly improvement.

Performed district assessments and provided best practices while coaching process improvements.

Analyzed financial business with business improvement plan on a monthly basis.

Monitored and directed sales staff while interacting on sales floor.

Conducted regular inspection of front-end and backend paperwork.

Skillfully managed HR duties and held responsible for recruiting and retaining specialty employee, as well as in

directing the recruitment and retention of supervisors and staff within 10 stores

Delegated and follow-up daily and weekly cycle counts.

Key Accomplishments:

Facilitated and implemented effective training methodologies for general managers, sales manager, newly

promoted operations managers, and core staff in daily business duties and various sales and marketing skills

to surpass district and department goals.

Assumed full responsibility in managing the entire store operation, as well as managed the scheduling of 80-

100 full-time and part-time associates to meet customers’ needs.

Received Best Buy Territory silver banners for three consecutive months.

Aug 1989-Mar 2003

STORE MANAGER HOME DEPOT Atlanta, GA

Taught training development teamwork in individual professional and personal growth with all associates;

proven track record of developing and promoting others into higher levels of responsibility

Spearheaded the pro-sales development with small and large contractors.

Administered the project management in specialty sales such as flooring, kitchen cabinets, millwork and etc.

Conducted extensive sales forecasting and sales goal planning to maximize revenue and book of business

growth.

Performed a wide range of duties such as creating a presentation for community and managing customer

service duties.

Led the execution of soft lines and hardlines merchandising, including Home Depot core stores and Expo

design centers.

Established partnership with 3rd party vendors and business partners to include inventory purchases,

merchandising and product sell through.

Key Accomplishments:

Oversaw the remodeling procedures of a large volume Home Depot Store, as well as led the grand opening

of four Home Depot stores.

Served as general manager and accountable for maintaining and managing $28M to $62M volume stores

CREDENTIALS

COURSE IN BUSINESS MANAGEMENT STUDIES

Gainesville College Gainesville, GA (In Progress)

Hazmat Certified

9001-2008 ISO Certified

14001 ISO Certified

PROFESSIONAL TRAINING

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RAYMOND “MARTY” MARTIN

735 Lincoln Drive Winder, Ga 30680

678-***-**** *******@***.***

Extensive P&L Training

Work Force Management (scheduling software)

Campbell Scheduling System

Extensive knowledge in utilizing Telxon Technology and Phaser Systems Technology

Affirmative Action Plan Training

Licensed and certified on reach truck forklift; order picker lift; and traditional counter-balance forklifts

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