Sales Customer Service

Kenneth Hollenberg

**** *. ******* **** ****., #6 ( LOS ANGELES, CA 90064

abiiu6@r.postjobfree.com 310-***-****

Business Development Manager

Strategic Planning ( New Business Development ( Client Service

Accomplished and customer-focused professional with more than fifteen

years' proven success in sales and marketing for companies in diverse

industries. Decisive leader and skilled negotiator with ability to

establish lasting presence in new markets, identify growth opportunities

and initiate strong business alliances with wholesalers and distributors.

Consistently exceed goals and built highly productive client relationships

using networking, sales and customer service expertise.

CORE COMPETENCIES

TERRITORY MARKETING Forecasting and Tracking Account Management

Market Analysis Mentoring and

Sales Strategies Accomplished Coaching

Spokesperson Business Development

CRM Databases

Professional Experience

PRIVATE CONSULTING

2009 TO PRESENT

Development of comprehensive business plans for Industrial Distributors and

others.

Using knowledge of the wholesale market-place to identify growth

opportunities.

Review customer base as well as marketing strategies, including advise and

direction on current and future web sites.

Washington Tools - Whittier, CA 2002 to 2009

BUSINESS DEVELOPMENT MANAGER

Establish strong market presence throughout challenging territory of

industrial supply wholesaler and marketing materials provider generating

$27 million in annual sales.

Ensure open and productive communication between existing clients and

company while expanding client base. Set tempo for strategic accounts and

collaborate with Vice President of Sales regarding client contact and new

business development opportunities. Co-manage a14-member sales team in

California and Houston, Texas. Train sales reps and customers in company

website procedures. Coordinate trade show participation. Track client

information using both ACT and Siebel CRM databases and complete

administrative tasks using Microsoft Office and Lotus Notes, as well as

operate internal sales system.

. Signed 900+ customers to new website, producing $1.2+ million during

first year, $2 million in year two.

. Exceeded annual sales goals and successfully penetrated historically

weak territories, as well as generated high customer service and

retention rates.

. Assumed dual role of Marketing Manager and Vice President of

Marketing; ensured seamless marketing operations during transition

period.

. Provided comprehensive information to customers while safeguarding

intellectual property when distributing price file with 110,000 listed

items.

. Developed new policy to sell catalogs using marketing rebate to open

new sales venue.

. Developed and marketed company's value propositions.

DSA / Phototech - Los Angeles, CA 2001 to 2002

ACCOUNT EXECUTIVE

Sold advertising and signage solutions to businesses for leading supplier

of illuminated and non-illuminated graphic presentation systems.

Generated sales of high-quality graphic display systems to clients in

retail, advertising, trade exhibit, signage and design build industries.

. Leveraged proven aptitude to learn technical product knowledge within

short time frame with customer service expertise to produce strong

sales.

Acker & Jablow - Los Angeles, CA 1999 to 2001

ACCOUNT EXECUTIVE

Managed accounts and built profitable relationships with clients of textile

supplier.

Oversaw key accounts for sales of domestic and imported fabrics used for

apparel manufacturing.

. Maintained and added to the customer base despite the gradual demise

of garment trade in U.S. and California.

Balson-Erlanger West - Commerce, CA 1997 to 1999

SALES DIRECTOR

Oversaw sales operations for textile supplier to California wholesale

market.

Managed and directed all sales and warehousing of textile products.

Traveled to San Francisco on monthly basis to maintain market presence.

. Built new territory to produce $750,000 within 8 months of hire.

. Successfully tapped into new and changing trends within clothing

market and directed company in styles, market and competitive pricing.

Additional Experience

HERBERT TEXTILES - LOS ANGELES, CA

1982 TO 1997

SENIOR SALES MANAGER

Developed Los Angeles market while achieving high personal sales for

established textile manufacturer and distributor during 15-year tenure.

Sold fabrics throughout large territory. Trained team in sales and service

strategies and motivated to high productivity.

. Generated up to $3 million per year despite economic lag for textile

markets.

EDUCATION AND

CREDENTIALS

BACHELOR OF ARTS IN BUSINESS MANAGEMENT

Franklin & Marshall College - Lancaster, PA

Professional Associations

INDUSTRIAL SUPPLY ASSOCIATION (ISA)

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