Customer Service Administrative Assistant

Lameka Harris

**** ********* **. ********** **. 711**-***-*** 6524 ***********@*****.***

Objective _______________________________________________________________________________

To secure a position using my administarive techniques and professional

managerial experiencess.

Profile _________________________________________________________________________________

Motivated, personable business professional with a multiple of training certifications and a

successful 5 year track record of administrative, managerial positions. Known for quick decision

making skills under pressure. Able to train new employees, and follow protocol with proficiency.

Recently acknowledged for meeting all dated document requirements. Very tactful and

professional with phone calls and customer service. Accustomed to handling sensitive,

confidential records. Demonstrated history of producing accurate, timely reports, organizing

meetings for supervisors and 401 K resources.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent

with demonstrated ability to easily handle cultural differences. Excellent team building skills.

Able to learn any procedures quickly.

Skills Summary _________________________________________________________________________

1. Customer Service 5. Computer Savvy 9. Insurance Billing / Invoice

2. Report for Trouble Shooting 6. Reconcile Accounts 10. Accounting/Bookkeeping

3. Posting Information 7. Manager/ Labor 11. Front Office Operations

4. General Office Skills Laws 12. Train Employees

8. Marketing & Sales

Professional Experience __________________________________________________________________

Communication:Reports/DATA COLLECTION/ADMINSTRATION

Prepare reports for customer service organizations and insurance companies,

1.

ensuring full compliance with agency requirements and meet deadlines.

Recieve correspondences from vendors and approve invoices.

2.

educating employees on proper lifting techniques to avoid injury.

3.

Conduct small-group training and hands-on training.

4.

Rapidly learn and master varied computer programs; recently completed

5.

Microsoft Office Suite online certificate course.

Data collection of customer complaints and resolution.

6.

Information data for marketing and sales.

7.

Lameka Harris

Experiences.

Customer Service/ADMINISTRATION/Problem Solving

Oversee front office operations and provide impeccable customer service:

1.

Manage all aspects of day to day operations.

1.

Knowledge of extensive rules, procedures, or operations applied to secretarial

•

and administrative work of the office, such as preparing and editing documents,

maintaining files/records, making keen decisions.

Knowledge of office functions to screen telephone calls and visitors, maintain

•

supervisor's calendar, prepare and review correspondence.

Knowledge of correct grammar, spelling, punctuation, capitalization, and format

•

to accurately prepare and edit written reports.

Knowledge of various office automation software programs, tools, and

•

techniques to support office operations and produce a variety of documents such

as letters, reports, databases, and chatrs.

Ability to locate, assemble, and compose information for reports, inquiries, and

•

nontechnical correspondence, deliveries, and invoices.

Ability to communicate effectively; both orally and in writing.

•

Ability to plan, organize work, and meet deadlines.

•

Employment History _____________________________________________________________________

US SUPPORT COMPANY SHREVEPORT, LA (03/2009 07/2009)

TECHNICAL SPECIALIST

WERNTZ & ASSOCIATES SHREVEPORT, LA (02/2007 – 03/2009)

ADMINISTRATIVE ASSISTANT

ELDORADO CASINO SHREVEPORT, LA (02/2007 12/2009)

CASHIER CAGE ? MONEY MANAGEMENT

MERCHANDISE COORDINATOR SHREVEPORT, LA (11/2004 11/2006)

RETAIL SUPERVISOR

CLIENT SERVICE AGENT SHREVEPORT, LA ( 01/2005 – 12/2005)

CUSTOMER SERVICE AGENTS

Education ______________________________________________________________________________

High School / GED 1992

Customer Service Traiing 2005 & 2008

Money management 2006 & 2007

“Train The Trainer” 2008

Administative Secretarial Training 2001 & 2006

3502 lakeshore Dr. Shreveport La. 711**-***-*** 6524 ***********@*****.***

Lameka Harris

Microsoft Online Certificate 2008

3502 lakeshore Dr. Shreveport La. 711**-***-*** 6524 ***********@*****.***

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