Manager Customer Service
Resume:
Shelly Matthies
North Mankato MN 56003
OBJECTIVE: To Further educate myself in the retail industry and to advance
within the company.
QUALIFICATIONS:
I have over 13 years of experience working in a customer service
environment. Within those 8 years I have learned to work well with
customers and my fellow co-workers. I communicate well because I am
friendly, helpful and a great listener. I have also learned to be very self
motivated and how to motivate others. I have good work ethics as I am
reliable, hard working and dedicated.
EDUCATION:
1997-2000 Graduated Mankato West High School
EMPLOYMENT:
10/05-Current Self Employed Business Owner, Shelly's cleaning
I am currently self employed and running my own business.
I have been responsible for
marketing and recruiting new business as needed. I also
take all inventory of products and keep track of cost. I
have hired two employees and work with them on training
and scheduling as well as payroll. I also do all office
paper work and invoices
9/03-10/05 Store Manager and Store Opening Team, Lane Bryant
My responsibilities as Store manager were overseeing the
entire store and its staff. I made sure that customer
service was top priority and kept the team motivated
through creativity. I was responsible for store execution
and made sure it was presentable at all times. I kept
strong communication with my district manager. I also
communicated and acted on the company's visions and
policies. I was responsible for the store's team with
scheduling and recruiting.
I was on the store opening team where I would travel to
new stores and direct the opening process; I would be in
charge of 18 to 25 people making sure the store opening
process ran smoothly. In an event where something went
wrong I was required to make decisions quickly to correct
the problem. When the store was all complete I would
present it to the district and regional managers
5/02-9/03 Store Manager, Winslow's Hallmark
As Store Manager I was responsible for all the employees
and their schedules. I also communicated company policies
and store goals. I did audits on different lines of
product and reordered if needed. I did all of the
merchandising and displays. I also made sure there was
great customer service at all times.
9/01-5/02 Store Manager, Rue 21
My primary Responsibilities were exceeding sales goals
and enforcing company policies. I was accountable for all
the employees with scheduling, hiring and firing. I was
responsible for receiving shipment and merchandising the
product correctly. I kept great communication with my
District Manager and home office.
REFERENCES:
Laurie Carnahan - Event Coordinator, Alltel Center 507-***-****
Rick Sailstad- Business Owner, Winslow's Hallmark 507-***-****
Angie Blais- Self Employed, Pest control 507-***-****
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