JOHN GILLESPIE

**** *. **** ** ***** City, TX ***89

214-***-**** abiip8@r.postjobfree.com

QUALIFICATIONS EMPLOYMENT

FOR

Seeking a responsible position that requires independent decision making and use of my own initiative where

my abilities and experiences would have valuable application. An excellent team player who effectively

communicates with customer representatives and senior management, and readily fosters positive, team based work

environments.

EDUCATION

Bachelors Degree of Science Telecommunications & Business Management, Devry University, Oct. 2003

Areas of Training: Planning, Forecasting, Scheduling, Project Management, Statistical Analysis, Cost

Management, Windows 95 through XP Professional, Microsoft Word, PowerPoint, Excel, Access, Microsoft

Project.

Texas Auction Academy, September 2009

Areas of Training: 83 hours of education covering subjects such as Business Ethics, Management of

Auction Proceedings, Auction Chant, Texas Auction Laws and Licensing, Salesmanship, Public Speaking,

and other appropriate fields of study.

Professional Ringmans Institute, August 2010

Areas of Training: Auction protocol, Professionalism in the Auction industry, Ethics, Professional Ringman

Communications Skills, and Effectiveness with the Auction Method of Marketing.

ACCOMPLISHMENTS

Implementation of new, more efficient, scheduling system for high volume motorcycle service

department.

Took a parts district from 123rd place to 44th nationally within only 8 months.

Recovered a service district from last place regionally to a position of 7 th out of 10.

Acquired Texas Auctioneers License #16688 in October 2009

PROFESSIONAL HISTORY

• Fixed Operations Manager, General Motors / Aerotek December 8, 2008 – Current

Responsible for the growth and development of 88 dealerships within the South Central Region. (MS, TN,

AR, KY, IL). Stay in continuous communications with dealerships to monitor and measure business growth.

Conduct dealership improvement conference calls, and compliance checks. Call on dealerships to participate

in manufacturer programs. Advise dealership personnel in ways to increase business profits by conducting

meetings and workshops to share profitable ideas. Manage and consult dealership personnel in customer

service best practices. Authorize warranty claims beyond the empowerment of dealership personnel. Conduct

classes at dealerships teaching customer service standards and practices. Manage district warranty budget as it

pertains to customer satisfaction within the district.

• Product Manager, Dynatron Software April 14th 2008 to October 18, 2008

Work to manage a team of 7-10 people in Automotive Marketing Plan Software implementation. Serve as a

liaison and consultant to advise personnel and staff of the attention needed to support marketing needs of

automotive dealerships. Manage department budget along with Human Resource issues. Serve on Change

Control Committee to advise of the latest developments in automotive recalls. Implement marketing strategies

designed to increase customer traffic in dealership service departments. Work as an integration facilitator to

integrate several automotive software products for Marketing, Merchandising, Measuring and Retention into

one, dealership friendly, product suite. Measure performance metrics of managed team on weekly basis.

Implement any changes necessary from those metrics.

• District Service Manager, General Motors / Aerotek March 26, 2007 – April 11th 2008

Work as part of Regional Wholesale Team to consistently increase profitability at 50 GM dealerships within

assigned district. Conduct Training check-ups with Dealer Principals, Service Directors, and Service

Managers with in the South Central Region. Conduct warranty reviews/audits. Work to coach dealer personnel

in best practices for CSI score improvement and warranty administration. Perform as a liaison between dealer

and regional management offices. Teach Service Managers to manage technician time on daily basis and build

good customer relations. Assemble and maintain key wholesale reports tracking CSI, Training, Warranty

Expense, etc., for presentation to Regional Managers on a daily and weekly basis. Conduct weekly conference

calls with dealer personnel for continuous improvement in profitability and cost management.

• District Parts Manager, General Motors / Aerotek May 15, 2006 – March 26, 2007

Responsible for the growth and development of 100 dealerships within the South Central Region. (TX, OK,

KS, NM). Stay in continuous communications with dealerships to monitor and measure business growth.

Conduct dealership improvement conference calls, and compliance checks. Call on dealerships to participate

in manufacture programs. Advise dealership personnel in ways to increase business profits by conducting

meeting and workshops to share profitable ideas.

• Parts Manager, Honda Suzuki North June 1, 2005 – May 15, 2006

Assist in managing parts employees, providing direction and sales techniques. Manages receipt of all parts

quality and quantity. Daily reconciliations of cash, credit card, check and charge sales. Reconcile Monthly

invoices. Purchase all parts based from historical data, sales reports, and buying guides. Maintain proper

inventory levels for over 20,000 parts. Monitor all warehouse aging and surplus parts, and implements

rotations. Assist in producing and analyzing monthly/annual budgets and forecasts. Provide customer service

to all customers regarding parts and accessories for Motorcycles. Prepare and Analyze Bi-Monthly payroll

reports. Maintain customer relations with each supplier and serves as central contact for suppliers. Analyzes

and authorizes all supplier invoices. Exceed daily deadline requirements.

• Service Manager, Honda Suzuki North April 8 2004 – June 1, 2005

Manage team of four technicians in accurate, timely repair and maintenance of customer’s motorcycles.

Maintain customer relationship; monitor the quality, timeliness and value of project and services. Focus on

customer satisfaction and continual products and services improvements through strategic and tactical

coordination. Collaborated with peers and management to effectively plan, communicate, organize and

execute business objectives. Coordinated that project goals are accomplished within the prescribed time

frame and funding parameters. Monitored the project from initiation through delivery, interfacing with

technicians and customers on all issues. Prepare and Analyze Bi-Monthly payroll reports. Prepare all

documentation reports according to manufacturers’ standards. High paced position requiring excellent time

management skills, public relations, and organizational skills. Suzuki Certified Service Associate.

• Warehouse Manager, Clifford Power Systems July 2003 – Feb 2004

Manage parts inventory on over a thousand parts. Maintain a good working rapport with logistics companies.

Maintain parts inventory data base for accuracy and efficiency and provide weekly inventory reports to

Branch Manager. Over see filling of orders by order pickers. Assist in design modifications to generators.

Work with broad range of employees from branch manager to administrative assistant to achieve the goals of

the company mission statement.

• Attended Devry University 2000-2003

Bachelors Degree of Science in Network and Communications Management

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