JAMES E. WAGSTAFF

**** ****** ****

Vallejo, CA *4591

4459.

jim.wagstaff01@gmail.c

om

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SUMMARY

Senior Operations, Infrastructure, and Technology Manager with extensive

experience leading IT teams to engineer, deploy and support Distributed

Systems and Infrastructure for customers in geographically dispersed

locations. Demonstrated success delivering and supporting high

availability IT Infrastructures within tight budgetary constraints. Known

for collaborating with business partners to identify current and future

business needs and translate them into cost effective technology solutions

and deliverables. Excellent Matrix Manager across team lines.

Proven Team Leader and Change Agent skilled in:

Project and Financial Management Risk Analysis and Security Planning

Process and Procedure Analysis IT Architectural Strategy

Governance Compliance Managing Teams including Technical

PMs, Oracle System DBAs, Web

Application Performance Engineers,

IT Operations Engineers.

PROFESSIONAL EXPERIENCE

WELLS FARGO AND COMPANY, San Francisco, CA 1989 - 2008

Manager, Release Services and Engineering 2006 - 2008

Lead a team of 15 and 3+ consultants; with 2 Reporting Managers. Provided

all IT Infrastructures and Support for entire OCS Division. Managed an

approx. $10MM Annual Systems budget. Successfully passed a comprehensive

corporate Systems Audit, with no key Findings.

> Measurably increased systems availability (to 99.5%) by deploying more

robust, clustered server configurations, and Load balancers in primary

data centers; to meet customer's Systems Availability requirements.

> Significantly reduced the number of high severity Production Incidents by

adding additional Pre-Production Test environments for core customer

applications; requiring BA testing signoff before Production deployments

and major changes.

> Radically reduced overtime and frequent, on-the-fly "emergency" fixes to

Production systems by Support staff by reorganizing; enforcing proper

ITIL Separation of Duties; improving support documentation, Change

Management practices, IT governance process and procedures; standardized

all system Asset, Change, Problem tracking, via Remedy's integrated suite

(corporate standard).

EXTERNAL CONSULTANT FOR WELLS FARGO BANK

Management Consultant, Online Customer Service Technology 2005 - 2006

Investigated, evaluated and analyzed staffing levels, process and

procedures for the OCS Technology's Infrastructure Production Support Team:

Final Report and Findings presented to OCS Senior Management. Uncovered

severe deficiencies in staffing levels, financial recovery, and change

control procedures.

> Rejoined Wells Fargo: OCS Team fulltime in 2/06, to manage remediation

efforts

Risk Analysis Consultant, Consumer Credit Group, Regulatory Risk Management

2005 - 2005

Analyzed CCG Division's overall risk exposure to the myriad of Federal,

State and local Laws and Regulations under which they fall. Developed

custom matrices for easier management presentation, review; reports, etc.

Completed contract on time and well under budget.

Manager, Enterprise Terminal Services, Wells Fargo Services 2003 - 2005

Successfully DOUBLED Production capacity to 500 servers in 10 months:

installed over 150 new Windows Terminal servers (using Citrix) and

integrated another 100 existing Citrix servers (from a corporate merger);

all with minimal increase in support staff (+1), a flat systems support

budget ($1.8MM) and maintaining high availability for our 8000+ customers.

Manager, Corporate Network Services, Corporate HR/Corporate Finance/WFS

1996 - 2003

Managed a team of 40 with 3 reporting managers; including Helpdesk, Desktop

Support and Network Engineering teams. Administrated a $14.5MM annual

systems budget, and served as direct report of Wells Fargo's HR Director,

and Chief Financial Officer. Major internal customers included Corporate

HR, Finance, Controllers, Legal, and Corporate Properties. Transformed a

small regional network with 4 sites, 850 users, and 20 servers into a full

service, Enterprise-class 2800+ node network (including over 300 Production

servers) distributed over 70+ sites in 23 States.

> By standardizing all server and PC disk images (builds), and implementing

an automated application deployment infrastructure with 300+ MSI

packages, we were able to cut deployment times for PCs and servers by

over 66%; and thus handle the THREEFOLD increase in clients with a static

support budget.

Manager, Corporate Network Services: Engineering & Development, Corporate

HR 1995 - 1996

Managed a staff of 5 LAN engineers supporting approximately 850 clients and

20 servers at multiple sites throughout California.

> By focusing the Engineering team on stabilizing by improving hardware and

configurations, was able to curtail critical departmental file servers

from chronically crashing, and increase in server uptime: to 99.5%

Manager, Mortgage LAN Support, Mortgage Lending Division (San Diego)

1994 - 1995

> Transformed an unstable, trouble-ridden LAN receiving severe customer

complaints into an extremely stable, secure, well-documented LAN.

> Expanded the user base by nearly 200 and added four additional supported

sites while maintaining high support standards and working within a

budget that had decreased by 20%.

Manager, HR LAN Support, Personnel Division 1991 - 1994

Supported approximately 300 HR clients and 6 servers at multiple sites.

Authored and deployed a Retiree Tracking database system, streamlining the

entire process for the representatives, saving them countless hours in

their jobs.

Senior Desktop Analyst/Desktop Analyst, Personnel Division 1989 - 1991

Installed the Division's first LAN and SNA Gateway, replacing 100

standalone PCs w/ 3270 adapters with network access to Bank mainframes, and

shared files and applications on file servers. Provided attentive,

responsive PC hardware and application support, helping to revive the

department's previous poor reputation with customers.

EDUCATION

Bachelor of Science, Business Administration

Major: Finance

The Ohio State University, Columbus Ohio

TECHNICAL SKILLS

PROFICENT:

Software: MS Excel, Word, Outlook, PowerPoint, Project, Visio; BMC Remedy,

ArcServe, EMC Retrospect.

Hardware: WINTEL servers, desktops; Ethernet hubs (layer 1) and edge

switches (layer 2).

OS: Windows 3.1; 95; 98; 2000; NT; XP; VISTA; Windows 7 clients.

KNOWLEDGABLE:

Software: NetBackup, Backup Exec

Standards: ITIL v3;

Protocols: TCP/IP, FDDI, IPX/SPX;

OS: Solaris; MS NT Server, MS 2000 Server, MS 2003 Server

Network: Telco cabling; Server room cabling; server rack builds; Fiber

cabling; workstation floor cabling

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