Project Customer Service
Resume:
Scott Shackelford
**** ** ******** ******, ****** 66404 ************@*****.***
Business & Technology Leadership Profile
IT & Business Partnerships Technology-Driven Operations Enterprise
Solution Development
Dynamic and driven business & technology leader with repeated success
guiding all phases of the software development lifecycle (SDLC), leveraging
project management, business / systems analysis, and best-practice
application development strategies to meet mission-critical objectives.
Adept at creating short- and long-range technology strategies supporting
ongoing initiatives, as well as leading cross-functional IT and project
teams. Multilingual with extensive knowledge of culturally specific
communication and international relations; highly articulate, building
effective dialogues within multicultural environments. Core competencies
include:
Strategic Business & IT Budget Projection &
Planning Administration
Project Management & Delivery Process Design &
Transformation
Agile Development Practices Staff Development Programs
Complex Partner Relations Stakeholder Communications
Enterprise Architecture & Training, Coaching &
Design Mentoring
Professional Experience
KANSAS STATE DEPARTMENT OF TRANSPORATION, Topeka, Kansas
MANAGER, MIDDLEWARE & WEB GROUP, 2009 to Present
LEAD APPLICATION DEVELOPER & SYSTEM ADMINISTRATOR, 2008 to 2009
Swiftly earned promotion to hold full responsibility for all aspects of
Middleware and Web technology, operations, and teams, including 5
Developers and third-party consultants. Provide project leadership and
direction for multiple concurrent initiatives, seamlessly directing
implementation / integration, managing change, and mitigating risk.
Orchestrate all project phases spanning initiation, requirements, solution
evaluation, feasibility analysis, architecture design, development,
testing, integration, and launch; evaluate project scope, budget, resource,
and schedule requirements and hold accountability for change management.
Lead communications with technology vendors. Oversee reliable support
activities while providing long-range infrastructure planning and strategy.
Direct development team, providing ongoing mentoring and performance
management; plan and coordinate professional training and development
activities.
o Serve as principal IT strategist and architect, consulting with agency
leaders to develop perfect-fit solutions; liaise with subject-matter
experts to ensure effective requirements definition.
o Spearhead technology justification efforts informed by high-caliber
business case development.
o Pioneered a mobile application enabling display of traffic and road
condition information.
o Standardized Web publishing and deployment procedures for improved
change and release management serving Website maintenance efforts for
multiple business units.
o Develop solutions in .NET, SQL, HTML, and XML with Oracle back-ends,
seamlessly integrating systems, applications, and data; administer
SharePoint, SAP Business Objects, Oracle applications, and SAS /
Webtrends servers.
o Created enterprise-level reporting solution via Business Objects;
defined and formalized reporting and report development procedures.
KANSAS STATE DEPARTMENT OF ADMINISTRATION, Topeka, Kansas
APPLICATION DEVELOPER & SYSTEM ADMINISTRATOR, 2005 to 2008
Served within Small Agency Support Group, providing enterprise-level IT
solution design, development, implementation, and administration in .NET
and MS Access; administered Exchange, file, data, and Web servers for 20+
agencies. Installed, maintained, administered, and upgraded servers,
business applications, hardware, and networked peripheral; performed issue
response and resolution for end users. Provided training for newly
implemented technology. Managed third-party vendor relations and IT
acquisitions.
o Designed and introduced new / enhanced usage and security policies for
information assurance.
o Developed agency solutions spanning Websites and databases in close
collaboration with cross-functional IT and business stakeholders to
ensure alignment with agency requirements.
o Performed technology research, evaluation, and consulting, recommending
best-of-breed technology acquisitions; orchestrated purchasing and
installation efforts.
THE UNIVERSITY OF KANSAS, Lawrence, Kansas
IT DIRECTOR - DIVISION OF BIOLOGICAL SCIENCES, 2002 to 2005
TECHNOLOGY COORDINATOR - MUSEUM OF ANTHROPOLOGY, 2002
SYSTEMS ANALYST - COLLEGE OF LIBERAL ARTS & SCIENCES, 1996 to 2002
Advanced into leadership position responsible for all aspects of planning,
developing, and launching the new divisional IT department supporting the
biological science program, curriculum, classrooms, faculty, and students.
Partnered with university executives, administrative units, and faculty to
ensure technological support for key requirements and initiatives.
Selected, negotiated with, and managed third-party vendors and consultants.
Managed IT team of up to 5, providing resource planning and allocation.
Forecast and administered operating budget; managed project and capital
funds.
o Forged short- and long-range Biological Sciences division IT strategies
and capital investment plans, designed IT usage and security policies /
procedures, and formed IT governance committee.
o Acquired and implemented $250K in classroom / laboratory hardware and
connectivity technology.
o Created Help Desk function, asset management and software license
tracking procedures, and introduced best-practice contingency
operations, including standardized backup and recovery process.
o Established and maintained faculty / departmental Web site server and
played a key role in development and update for an array of sites.
o Authored IT newsletter providing key technology-related communication
throughout the division.
o Conceptualized and developed technology strategy and roadmap for the
Museum of Anthropology.
o As Systems Analyst, supported 1000+ faculty and staff across a wide
range of hardware, software, and communications technology.
** ** ** ** **
Additional experience as University of Kansas Campus Representative for
Apple (Lawrence, Kansas) and Customer Service Manager for Wave Technologies
International (St. Louis, Missouri).
Education & Credentials
Master of Business Administration (MBA), 2009 BAKER UNIVERSITY, Baldwin
City, Kansas
3.87 GPA; Study Abroad in Germany, Goethe Institute (2009)
Master of Arts in Russian & East European Studies, 2002 UNIVERSITY OF
KANSAS, Lawrence, Kansas
Recipient, Foreign Language Area Studies Fellowships to Ukraine, Ivano
Franko University (2001, 2005) and Poland, Jagiellonian University (2000)
Study Abroad in Germany, Friedrich-Wilhelm University (1998) and Goethe
Institute (1997)
Recipient, 2002 and 2003 Achievement in Ukrainian Studies Awards
Bachelor of Arts in German & Political Science, 1994 DRURY UNIVERSITY,
Springfield, Missouri
Recipient, Drury Academic Honors, Academic Leadership & Music Scholarships
Study Abroad in Germany, Language Institute, Sprache und Bildung (1992)
Family Stays, Germany & Hungary (1993)
Language Skills: German (fluent) Ukrainian (proficient) Polish
(proficient) Russian (basic) French (basic) Basic familiarity
in Japanese, Icelandic, Dutch, and Spanish
Professional Training & Development: Effective Supervisory Training - State
of Kansas Project Management Fundamentals - Kansas Project Management
Office MCSE, SharePoint, .NET Framework & IIS - Centriq Foss Technology
Training Leadership in Public Service - The KU Public Management Center
Volunteer & Community Service
Strawberry Hill Cultural Society & Museum, Kansas City, Kansas - 2004
Conducted funding and grant research; consulted on collection management.
The University of Kansas Museum of Anthropology, Lawrence, Kansas - 2003 to
2007
Performed Web development and provided technical support.
Internationale Begegnung Gemeinshaftsdiensten, Engenhahn, Germany - 1992
Collaborated within multinational volunteer environment with 22 volunteers
from 9 countries.
Technical Proficiency
Platforms: Windows, Windows Server, Microsoft Exchange Server, Mac OS,
UNIX, Linux, IIS, Oracle Application Server, Apache
Development: C#, .NET, JavaScript, VB, VB.NET, ASP, ASP.NET, PHP, Perl,
SQL, HTML, XML, XLST
RDBMS: Oracle, Microsoft SQL Server, MySQL
Tools: Microsoft SharePoint, Microsoft Project, Microsoft Office Suite
(Word, Excel, Access, PowerPoint, Outlook), Visio, Adobe Acrobat, InDesign,
Dreamweaver, FoxPro, Visual Studio, Crystal Reports, SAP Business Objects,
SAP R/3, Webtrends, HiSoft Sheriff, Wordpress, PHStat, Orgpublisher,
SumTotal
Contact this candidate