Manager Customer

Charles Newman

**********@**********.***

*** ***** ** ****: 859-***-****

Versailles, KY 40383 Cell: 859-***-****

Dedicated Quality Manager with 6+ years of experience in “Manufacturing” Machining and

Fabrication settings. Consistently achieve record high customer satisfaction rankings,

improvements to the bottom line and turnaround of underperforming operations.

Respected builder and leader of customer focused teams; instill a shared, enthusiastic

commitment to customer satisfaction as a key driver of company goal attainment. Lead by

example and ensure the execution of all safety, quality procedures, work instructions,

process improvements, corrective actions and ISO policies.

Areas of Expertise

Quality Management Document creation and control Teambuilding & Training

Complaint Handling & Process Improvements Cost Reduction Strategies

Resolution Corrective Action Order Fulfillment

Customer Satisfaction Microsoft Office Reports

Enhancement Project Planning

Supplier Improvement

Enhancement

Calibration Services

Professional Experience

Custom Tool & MFG. Lawrenceburg, KY 03/93 to 09/10

Quality Manager, 08/04 to 09/10

Machinist, 08/99 to 08/04

Supervisor, 05/98 to 08/99

CNC Mill operator 03/93 to 05/98

Promoted to manager position to, elevate customer satisfaction and eliminate scrap. Foster an environment in which customers

enjoy high levels of satisfaction and employees are motivated to deliver top performance. Manage all quality operations to ensure

compliance with company goals and policy’s. Selected Contributions:

Project planning; getting several large projects up and going from implementing and working

with suppliers to setting up and doing first articles both internal and external on new projects

for on time delivery to the customer. Developing procedures, work instructions, inspection

methods and documents. Process improvements, quality improvements, preventive actions,

root cause analysis, corrective actions.

Customer interaction: Customer Satisfaction Reviews, Customer complaints,

communication with Customers at all levels.

Developed new procedures for a new customer from the Oil well industries to insure

customer’s satisfaction in regards to material certification and mechanical testing if needed

with document control.

Took scrap rates from 1 to 2 percent down below percent within one year and kept it

there.

Training new personnel; GD&T, gages, CMM usage, ISO standards, procedures, work

instructions etc.

Programming, Set up and Operation of CNC milling and lathe centers. Lathes, Crown,

Leadwell, Okuma, Moriseki, mills Cincinnati Milacron, Tree, Bridgeport 1000, 760 torque cut

30.

Supervised second shift with 50+ personnel in machining, assembly and welding depts.

Training new personnel of all aspects of work related issues Education and Training

Kentucky Technical Central College Lexington, Ky 92 to 94

Graduated Applied Machine Tool Technologies with a 3.5 GPA.

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