Quality Assurance Customer Service

Kevin R. Cromer

**** ******** ***** *********, ** 52327 319-***-****

abiil7@r.postjobfree.com

CAREER OBJECTIVE

To obtain a position with a company that can utilize my excellent analytical and technical skills to enhance the

company’s performance and profitability.

PERSONAL PROFILE

Exceptional ability to analyze problems, make decisions and organize solutions for business problems as well

as accomplished with a diverse experience in a wide variety of business professions.

Quick learner with excellent strengths in interpersonal communications, customer service and working with a

diverse range of staff, colleagues, supervisors, managers and clients.

Dependable, hard-working ambitious and focused, with a well-developed effective ability to prioritize and

complete tasks.

EDUCATION

Western Illinois University, Macomb, Illinois (1983)

Bachelor of Science Degree in Agribusiness

PROFESSIONAL EXPERIENCE

Protek Medical Products, Coralville, IA

Quality Inspector – June 2009 – Present

Effectively inspect raw materials, parts and finished goods for the highest quality per standards and guidelines

using quality dimensional inspection tools and other methods; verify compliance of materials, parts and

products with vendor, engineering, purchasing and custom blueprint drawings as directed by manager and

engineering when necessary Make corrective recommendations to production managers and engineering for

nonconformance products and conduct quality audits as assigned Prepare nonconforming reports and

interface with engineers and managers on new product development component inspections and non-

conformance results Ensure compliance with federal and company quality requirements and regulations for

standards of all phases of goods, service operations for conformity to establish quality, health and safety and

other operational standards by performing ongoing standards for compliances with contractual provisions

Maintain accurate records for all transactions Oversee/supervise boxing and labeling assembly lines.

Williamsburg Manufacturing (MAGNA), Williamsburg, IA (2002-2009)

Coordinate Measuring Machine Operator – January 2006 - February 2009 (laid-off)

Effectively responsible for inspecting and checking multiple production products and experimental samples

using CMM computer controlled program for production quality assurance and engineering studies Maintain

data sets including conversion/uploading of computer log files, creation of report summaries and explanatory

drawings and sections creating programs to check parts and fixtures Certify and re-certification of gages,

check fixtures, quality control hand tools and record history of items in dedicated Gage Trol Effectively

maintain and monitor database containing certification data on functional gages, plug pages and precision hand

tools Setup large gage fixtures for layout/CMM checks with overhead cranes using proper and safe

procedures Effectively use various precision measurement and dimensioning hand tools Perform setup

instructions for fixtures and parts on free state Import math data into CAD Diligently analyze reports and

solve out tolerance measurement points Consistently create roadmaps to identify measurement points.

Quality Assurance Technician, April 2003 – January 2006

Effectively responsible for inspecting and taking measurements with a micrometer and caliper on incoming coils

and aluminum extrusion loads Confer with managers and supervisor regarding inspection results, recommend

corrective procedures and needed repairs and compile reports of results Diligently test and measure finished

products, components or assemblies for function, operation, accuracy or assembly to verify adherence to

functional specifications Effectively inspect materials, products, and work in progress for conformance to

specifications, and adjust process or assembly equipment to meet standards Consistently start and operate

finished products for testing or inspecting and read dials and meters to ensure that equipment is operating

according to specifications Use scan gun when receiving loads and print CMS tags for use in the factory

Consistently collect samples for testing the first and last pieces off presses by placing the parts on fixtures to

ensure conformance to standards Diligently mark items for acceptance or rejections, record test results and

inspection dates and compare findings with specifications to ensure conformance to standards Discard or

reject products materials or equipment not meeting specifications Enter dates into Excel and Datalyzer files.

Served as the Lead Quality Assurance Technician until I switched to third shift.

Tow Motor Driver, May 2002 – April 2003

Effectively responsible for keeping assembly lines supplied with several different types of parts Consistently

coordinate delivery of full baskets and racks of parts with picking up empty baskets and racks so assembly lines

do not run out of parts Scanned parts of each line into inventory computer system.

Light Press Operator, January 2002 – May 2002

Effectively responsible for operating several presses, spot welders and rivet machines Used computer merit

system to assign tags to each container of parts.

Oral B Laboratory, Iowa City, IA

Technician II, August 1999 – November 2001 (laid-off)

Responsible for operating several different machines in the production of brushes Inspect brushes for quality

Perform maintenance tasks.

Eldon C. Stutsman, Inc., Hills, Iowa

Inventory Manager, April 1995 – August 1999

Effectively responsible for inventory functions, including ordering, shipping and receiving products, inventory

control and records management Managed systems and procedures necessary for controlling the timing of

inventory purchases to meet forecasted demands Implemented and effectively utilized a variety of system-

generated reports and system enhancements relative to inventory planning and control procedures Managed

tentative and firm reprint orders for products in order to prevent out-of-stock situations, while minimizing the

cost of inventory write-offs Instituted new labeling and organization procedures which resulted in improved

operating efficiencies Initiated cyclical inventory counts, leading to lower inventory costs Cooperated with

sales personnel and customers to maintain proper inventory levels and decrease time lags between customer

orders and receipt of goods Communicated with trucking firms, UPS and other shippers to ensure prompt and

reliable shipment of product Harmonize inventory and invoice data Invoice customers as needed Maintain

and organize an accurate paper trail of all transaction Managed vendor accounts and negotiated the best

deal for a large variety of agricultural products.

Nutrena Feeds (Cargill), Carthage, Illinois

Production Supervisor – April 1989 – April 1995

Effectively oversee/supervise numerous warehouse, shipping and production operations at a facility which

produces a large variety of animal feed products Directly scheduled, trained and supervised production and

warehouse staff Analyzed and resolved work problems as well as assist workers in solving problems

Inspected quality of incoming raw materials to verify conformance to quality standards and inspected finished

product Scheduled and determined production and run changes Expertly modified formula of feed to meet

customer needs for medication Built quality into all aspect of work by maintain compliance to all quality

requirements Developed and recommend improvements of facilities, equipment or procedures to improve

safety, quality and efficiency to manager Provided customer service to clientele and feed lot operators

Maintained proper inventory levels.

Southwest Feed and Grain, Inc., Cholchester, Illinois

Office Manager, April 1985 – April 1989

Effective supervised all office and counter functions at grain elevator/feed store Supervised receipt of

incoming products (corn, soybeans and wheat) Maintained accurate inventory records Coordinated and

assisted manager with buying and selling grain to farmers and river terminals.

PROFESSIONAL TRAINING

PC-DMIS – CAD++ for Windows - CDD (2006)

PC-DMIS CAD Course of Instruction (2006)

American Society for Quality Mechanical Inspection (2004) Certification #11750

Dosmatic Repair (1998)

Professional Inventory Management (1996)

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