Customer Service Manager

Kristy Boyd

*** ***** ******* ***** ( Sioux Falls, SD 57106 ( 605-***-**** (

*******@***.***

Summary

. Dedicated and focused; able to prioritize and complete multiple tasks

and follow through to achieve goals.

. Highly organized and detail-oriented with supervisory experience

leading a team of individuals.

. An independent and self-motivated professional; adept at communicating

with management, vendors, and internal departments and growing

positive relationships at all levels.

Professional experience

HOMEMAKER, February 2009 - present

Manage schedules for family of 10. Create a happy and healthy home

environment that helps children and family members to grow through

motivation and counseling. Develop age appropriate tasks relating to

household chores for children. Balance priorities to create and implement

budget. Negotiate prices, discounts and transportation arrangements for

purchase of household merchandise. Perform and schedule routine

maintenance to home. Plan meals for the household. Work with teachers

closely to monitor academic performance of children. Maintain clean home

and clothes for family.

MARKETING MANAGER, November 2006 - February 2009

ASSOCIATE MARKETING MANAGER, August 2005 - November 2006

Hot Stuff Foods, LLC - Sioux Falls, SD

Define strategy, develop, execute, and manage comprehensive marketing plans

encompassing marketing initiatives designed to penetrate and grow targeted

markets within deadlines. Communicate with customers, management, internal

departments, and vendors to coordinate overall marketing effort in

accordance with corporate goals. Lead and direct forward-thinking marketing

team. Research trade ad publications that would most effectively benefit

the company's objectives and goals. Coordinate the creation of collateral

for the development and operations teams, including trade advertising,

brochures and presentations.

EXECUTIVE ASSISTANT TO VICE PRESIDENT OF MARKETING, May 2005-August 2005

Hot Stuff Foods, LLC - Sioux Falls, SD

Tracked and reported on trade advertising programs. Processed invoices and

tracked marketing budget. Coordinated and developed brand presentations

for the marketing team. Provided support to the Executive Vice President

of Marketing by coordinating calendar schedules, travel booking, meeting

coordination, attendance, and vacation schedule management. Prepared

reports for executives as requested by researching and compiling data.

NEW BUSINESS COORDINATOR, December 2002 - May 2005

Hot Stuff Foods, LLC - Sioux Falls, SD

Worked closely with the development team to generate new business documents

including franchise agreements, certificates of insurance, and equipment

quotes. Maintained detailed and organized files for new franchisees.

Followed-up with insurance companies for valid certificates of insurance.

ADDITIONAL POSITIONS HELD - October 1990 to May 2005

Hot Stuff Foods, LLC - Sioux Falls, SD

Strategic Development Executive Assistant

Telephone Systems Supervisor

Internal Systems Coordinator

Office Systems Specialist

Customer Service Representative

Evening/Weekend Receptionist

Private Labeling Specialist

Education

Associate Degree of Business Administration/Computer Science, 1991 (

Nettleton College - Sioux Falls, SD

Computer Skills

Microsoft Outlook, Word, Excel, PowerPoint, Publisher and the Internet

References

Available upon request

Contact this candidate