Phyllis Bush

PO Box 27-585-***-****

Atlanta, NY 14808 abiiiv@r.postjobfree.com

Objective: Seeking a position in Customer Service utilizing my customer service experience.

SKILLS

• 2 years of training in counseling for Associates in Dependency Disorders

• 10+ years of customer service experience

• Able to work without supervision

• Cooperated team player

• Self motivated and fast learner

• Consistently exceed quotas

WORK EXPERIENCE

Coldwater Creek, Mineral Wells, WV 1998 – 9/2010

Returns / Refurbish (2 years)

• Inspected merchandise from retail locations

• Determined if merchandise was suitable for restocking or outlet stores

• Cross trained in many areas of distribution center

• Exceeded required quota on a regular basis

Quality Assurance Inspector (9 years)

• Worked the night shift as a temporary leader for quality assurance

• Inspected new merchandize for quality issues

• Entered product information into company’s PKMS database

• Trained new workers in company standards and procedures

• Participated in yearly vendor fair explaining quality assurance process to each retail vendor

Red Roof Inns, Parkersburg, WV 1987 – 1998

Guest Services

• Took and confirmed reservations over phone and in person

• Assigned room to guests

• Contacted housekeeping or maintenance staff when guests report problems

• Advised housekeeping staff when rooms have been vacated and ready for cleaning

• Answered inquiries pertaining to hotel services, guest registration, and travel directions, or

made recommendations regarding shopping, dining, or entertainment

Housekeeper

• Cleaned and maintain lobby and common areas, ands restocked supplies

• Maintained cleanliness of guest rooms

• Coordinated housekeeping schedules

• Trained new workers in company procedures

EDUCATION

ASSOCIATE DEGREE: Dependency Disorders, Mountain State Business College WV

Phyllis Bush

PO Box 27-585-***-****

Atlanta, NY 14808 abiiiv@r.postjobfree.com

REFERENCES

D w ight Ma r ty

Manager

Red Roof Inns

3714 7th Street

Parkersburg, WV 26101

304-***-****

Joyce Gregg

Former Lead / Co-worker

Coldwater Creek

1014 32nd Street

Parkersburg, WV 26101

304-***-****

Patsy Camp

Former Co-worker

Coldwater Creek

400 West 7th Street, Apt. C

Williamstown, WV 26187

304-***-****

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