Customer Service Construction

Barbara J. Sanburg

**** ***** ****** 303-***-****

Castle Rock, CO 80104 abiihx@r.postjobfree.com

PROFESSIONAL ATTRIBUTES

A business professional with extensive office administration, customer

service, purchasing and project coordinator experience within utilities,

government and construction homebuilding environments. A very detailed,

organized, and analytical individual who accomplishes the goals on time. A

highly motivated team player that is a quick learner, highly adaptable and

effective communicator.

ACHIEVEMENTS

ADMINISTRATIVE/ CUSTOMER SERVICE:

. Assisted Managers with correspondence, typing and review documents for

grammar and punctuation.

. Answering Telephones

. Data Entry

. File Organization

. Utilize Microsoft Software Programs: MS Word, Excel, Access, Outlook

. Multi-task while working efficiently and effectively

. Special Projects

. Receptionist Duties

. Customer contact: Received utility bills for payments, accepted

applications for new utilities and entered into the computer

. Account Reconciliations, past due invoices, analyzing of pricing,

research payment discrepancies

. Typing is 60 wpm

. Schedule meetings with internal and external individuals, setup of

conference room, preparation of materials, note-taking

PURCHASING/PROJECT COORDINATOR:

. Reading blueprints of construction homebuilding plans

. Estimating/takeoffs of material from construction plans

. Utilizing RFP's, RFB's for the bid process

. Management of the bid process from start to finish.

. Preparation of bid packet: Scopes of work, Specifications, Request

for Bids, plan sets

. Tracking system implemented as to when bid packages were picked up,

delivered and data analyzed

. Analyzing of pricing into spreadsheets, Construction meetings held to

review the pricing and awarding of bids

. Contract documentation and awarding of bids to selected vendors.

. Contract and Pricing Agreements signed

. Contract files implemented and organized

. J.D. Edwards/ AS400 Construction System

. Negotiated material and labor pricing with suppliers

. Account reconciliation up to $80,000.00

. Customer Interaction with Homebuyers, Project Managers, Suppliers and

Vendors

. Processing Purchase Orders, Change Orders, Custom Price Requests

. Data Entry of pricing

. Work with Construction Managers, Project Managers, schedules, vendor

issues, resolving Purchase Order Issues, Obtaining new supplier or

product information

ORDER PROCESSOR

. SAP program

. Receives Orders and inputs records into computer

. Reads Schematics

. Calculations of flooring materials

. Inventory of supplies and equipment

. Answers telephone and responds to customers inquiries, questions, and

problems

. Prepares tables, spreadsheets and reports on order processing

EMPLOYMENT HISTORY

CREATIVE TOUCH INTERIORS, Aurora, CO 2010-

present

Order Processing Associate

CLASSIC HOMES, Colorado Springs, CO 2007-

2009

Purchasing Agent

BEAZER HOMES, Englewood, CO 2007-

2007

Purchasing Agent

AP FINANCIAL, Englewood, CO

In Training for financial rep

2006-2007

DAVID WEEKLEY HOMES, Englewood, CO 1994-

2006

Purchasing Agent/Estimator

TOWN OF CASTLE ROCK, Castle Rock, CO 1992-

1994

Receptionist, Promoted to Utilities Clerk

PEOPLE'S NATURAL GAS COMPANY, Castle Rock, CO 1986-

1992

Customer Service Representative

EDUCATION

B.S. Degree in Business Administration

Minor in Economics and Computers

Saint Mary of the Plains College in Dodge City, Kansas

Various Company Sponsored Training

Software Applications

Team Building

References available upon request

Contact this candidate