Management Software
Resume:
Ashley Elizabeth Cave
Ms. Cave was the Software Support Specialist for Shenandoah University in
Winchester, VA during a three year implementation phase of Datatel
Colleague R18 which replaced their AS400. She created all software training
for the university and created all departmental end-user documentation
while developing training certification paths. Mrs. Cave also took on
frequent travel for a top ISO 9000 government contractor and managed the
logistics of peer review panels reviewing proposals for medical research
grants before being promoted to the Grants Management Helpdesk. She now
works directly with PI's to ensure proposals and applications are submitted
correctly to the government. She most recently assists with the software
testing department, testing systems for the Susan G. Komen for the Cure
contract as well as updating test scripts. Self-management is a continuum
within all of her career experiences. Her work encompasses the spectrum of
technical abilities and meeting requirements/deadlines with accuracy.
SPECIALTIES
Peer Review Panels and program logistics
Microsoft Office Suite, Concur Travel & Expense System, P2RMIS, PRIMO
File Transfer Protocol, Updating Websites, FrontPage, Adobe, SharePoint
Datatel Colleague R18, Crystal Reports XI
Software Training and End-User documentation
EDUCATION
. M.A., Masters of Management, Concentration in Public Administration,
American Military University, Degree Expected December 2011
. B.B.A., Bachelor of Business Administration, Concentration in
Management, Shenandoah University, Winchester, VA 2005
EXPERIENCE
SRA International, Inc., Frederick, MD, 2010 to Present
Grants Management Helpdesk Specialist, Health and Civil Services Sector
Support PI's, Co-PI's, and Contract Representatives with the DoD CDMRP
eReceipt System to submit pre-applications and full applications while
clarifying Program Announcement requirements
Support the Dept. of Education's IES (Institute for Educational Sciences)
PI's in submitting academic proposals; contact PI's for non-responsive and
non-compliant proposals as well as topic/goal clarifications.
Support PI's, etc. with Susan G. Komen for the Cure's Grants Access
Application System and Grants Management System, take questions on the
RFA's (Request for Applications)
Assist Komen's funded PI's with entering annual budget progress reports,
etc.
Assist Software Testing team with testing initiatives, update testing
scripts
Create and modify standard operating procedures
Respond to email queues on grant funding statuses, specific Program
Announcement/RFA questions, Grants.gov questions, funding notification
questions, etc.
SRA International, Inc., Frederick, MD, 2009 to 2010
Review Technical Assistant (RTA), Health and Civil Services Sector
Served as an RTA for DoD Congressionally Directed Medical Research Program
(CDMRP) Scientific Peer Review panels requiring frequent travel to the DC
and Northern VA area
Served as an RTA for the IES (Institute of Educational Services) -
Department of Education Peer Review panels requiring travel to the
Rockville, MD / DC area, handled program logistics
Panels included the Prostate Cancer Research Program September 2009, Gulf
War Illness Research Program October 2009, ALS Research Program November
2009, IES - Dept. of Education February 2010, Defense Medical Research and
Development Program in April 2010, Breast Cancer Research Program May 2010,
Prostate Cancer Research Program May 2010
Tracking of W9's and numbers of applications received for payment, worked
with Project Control Specialists to ensure correct payments, as well as
honorarium amounts.
Worked closely with Scientific Review Administrators (SRO's) providing
comprehensive administrative and logistical support for CDMRP program
panels
Coordinated, quality checked, and distributed critical documents including
consulting agreements to panel members while maintaining the
confidentiality of proprietary information in documents
Shenandoah Telecommunications (Shentel), Edinburg, VA, 2008 to 2009
Technical Support Representative
Supported Shentel customers and NTC customers via telephone/email for
connection / cable TV / DSL modem issues
Issued trouble tickets to dispatch technicians out for elevated issues
Supported new WV Rapid Cable customers cable modem internet connections and
cable tv
Configured DSL modems for customers, test modems (Westell and Motorola DSL
modems)
Shenandoah University, Winchester, VA, 2005 to 2007
Software Support Specialist / Trainer
Trained staff and faculty on the newly implemented Datatel database
replacing the AS400 as well as on the Microsoft Office suite, Crystal
Reports XI, and Datatel Colleague R18
Planned / coordinated training schedules, created all end-user
documentation
Provided technical support to users on Microsoft Office, Datatel Colleague
R18, Crystal Reports XI, Outlook, PDA networking, etc.
Handled Cisco Client VPN issues, problems with archiving to the network,
etc.
Updated SU websites, trained individual departments to update their own
departmental websites using Microsoft FrontPage
Gave Crystal Reports XI courses to department heads to create reports for
the VP's / President
Shenandoah University, Winchester, VA, 2004 to 2005.
Laptop Support / Student Employee - Institutional Computing Department
Fixed issues with student laptops, swapped hard drives, imaged student
laptops w/ Ghost Imaging prior to laptop distributions, mapped network
drives, etc.
250 Thoreau Drive
Inwood, WV 25428
abiihc@r.postjobfree.com
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