Customer Service Manager
Resume:
MARKISHA SNOWDEN
**** ******* ******. **********, ******* 36110
abiigb@r.postjobfree.com
Objective:
Exploring the possibilities of obtaining employment with your
organization. As a member of staff in your organization, I will convey a
level of governmental experience that includes knowledge of working in a
group environmental, and the ability to rapidly learn any work assigned.
Education:
Bachelor of Science in Health Information Management GPA: 3.5/ 4.0
Alabama State University Montgomery, Alabama Graduation: May
2009
Associate of Applied Science in Physical Therapy
Community College of the Air Force Maxwell AFB, AL Graduation: August
2004
Summary of Qualifications:
. Five years served in the U.S.A.F.
. Five years of healthcare experience dealing with patients information
and coding
. Four years of retail experience/customer service
. Four years of Managerial experience
. In depth ability to maintain confidentiality of records and
information
. Microsoft Office/Windows 2000/XP/Vista operating systems knowledge
. Sound Ability to follow routine verbal or written instructions
. In depth knowledge of Microsoft Software
. Familiarity with Microsoft Outlook
Professional Experience:
Nov 2009 - Present Alabama Medicaid Agency
Montgomery, AL
Medicaid Eligibility Specialist
. Provide/manage Medicaid eligibility process
. Organize and maintain files on all applicants
. Interview clients and assist with application process
March 2009 - May 2009 Baptist Medical Center
Montgomery, AL
Clinical Internship
. Observed and learned the roles of the manager/director
. Developed a sample budget process for the HIM department
. Analyzed subsystems in the department
December 2008- June 2009 ERS Solutions
Montgomery, AL
Sprint Customer Finance Agent
. Established customer accounts
. Take customer payments over the phone
. Provided customer support for Sprint
June 2008 - July 2008 Jackson Hospital and Clinic Montgomery,
AL
Technical Internship
. Quickly learned the structure of the HIM department through
observation
. Demonstrated knowledge of each position in the department
. Assisted with the conversion of medical records
July 2008- Oct 2009 Jackson Hospital and Clinic
Montgomery, AL
PSA I (prepper, scanner, analyzer)
. Streamlined medical record systems into paperless systems
. Verified chart completion and monitors reanalysis to ensure record
completion
. Ensured receipt of all patient records and reviews each record
June 2007- April 2008 Charlotte- Russe
Montgomery, AL
Assistant Store Manager
. Responsible for Merchandising and visual presentation
. Customer Service Manager
. Held accountable for daily operations of store
March 2007- June 2007 Wet Seal
Montgomery, AL
Assistant Store Manager
. Responsibility for shift accountability/ schedule maintenance
. Sales Floor Manager
. Responsible for Hiring and training of new employees
December 2005- Feb 2007 Montgomery Job Corps Montgomery, AL
Student Records Clerk
. Maintained and assembled student records
. Prepared information for weekly staff meetings
. Assisted in the efforts of bringing in new students to the center
February 2005- Dec 2005 Wet Seal
Jacksonville, FL
Assistant Store Manger
. Responsible for shift accountability/ schedule maintenance
. Sales Floor Manager
. Responsible for Visual presentation of Store
August 1999- August 2004 United States Air Force Langley
AFB, VA
Physical Therapy Assistant
. Responsible for rehab of daily scheduled patients
. Responsible for coding of all patients that were seen in clinic
. Customer Service Representative for clinic
Professional Affiliations
American Health Information Management Association 2007- Present
Alabama Health Information Management Association 2007- Present
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