Customer Service Management
Resume:
Angelica Vasco
Hialeah, Fl 33016
abiieq@r.postjobfree.com
Objective___________________________________________________________________
__
Seeking a challenging career opportunity wherein my skill and experience
will be utilized to the fullest. Highly qualified professional with over 15
years of experience. Ability to multitask, prioritize and work efficiently
and effectively. Aptitude to learn and grasp new concepts and adapt well
in changing environment. Strong planning, organizational and computer
skills. Work well under pressure with the ability to excel independently
and as a team player.
Career
Profile________________________________________________________________
Extensive experience as a travel consultant, proficient in computer
operating and excellent communication skills. Can set priorities, self-
motivated, detail oriented, able to achieve short term as well as long term
goals. Excellent communication and interpersonal skills. Ability to work in
fast passed setting and work well under pressure. Outstanding phone skills
and customer service, great written and oral communications skills.
Work
Experinece______________________________________________________________
Club Med Sales, Inc. - Miami, FL
July 2008 - Present
Travel Coordinator
. Responsible of all GO Travel (corporate travel)
. Responsible for validating domestic and international fares and also
address customer queries and complaints.
. Coordinate hotel reservations for both corporate and leisure travel.
. Process refunds and exchanges related to both corporate and leisure
travel.
. Management of accounts payable to hotels.
. Ran varies monthly reports for the Revenue Management Team.
. Responsible at times for running weekly ARC reports.
. Coordinate air ticketing requests and tour departures.
. Issue tickets and ultimate journey schedule. Also maintain all relevant
data and prepare reports.
STA Travel Inc. - University of Miami, Coral Gables, FL March
1995 - June 2008
Senior Travel Consultant
. Responsible for the University of Miami corporate travel account.
. Preparation of weekly corporate reconciliation reports.
. Processed flight and hotel reservation payments.
. Responsible of booking domestic/international air travel, as well as
European rail, tours and language programs.
. Responsible for student/youth/faculty exchanges programs
. Responsible of RTW bookings
. Coordinated and processed payroll
. Responsible for the ARC report in a weekly basis.
. SABRE
Education___________________________________________________________________
________
Florida National College Aug 1992 -
Mar 1994
Associate of Arts- Hospitality Management
Travel & Tourism
SKILLS/QUALIFICATIONS_______________________________________________________
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. Solid knowledge of AMADEUS, SABRE, Microsoft Word, Microsoft Excel,
Word Perfect, PowerPoint, Microsoft Outlook and similar software.
. Profound ability to effectively present information and respond to
questions from groups of managers, clients, customers, and/or the
general public.
. Ability to work independently, make educated and informed
decisions.
. Uncommon ability to solve practical problems and deal with a
variety of unexpected situations.
. Solid ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
. Excellent verbal and written communication skills as well as proven
interpersonal skills.
. Polished and professional appearance and phone presence.
. Strong self-management and time management skills.
. Extremely organized and detail-oriented.
. Fluent in English and Spanish
References__________________________________________________________________
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Available upon request.
Contact this candidate