Customer Service Engineer

rudy garay

**** ****** ******* **. ( Bakersfield, CA 93312 (

**********@***.***

Home: 661-***-**** ( Cell: 909-***-****

Professional Mechanical Engineer with 15 years of experience in leading

projects to on time completion and profitability in diverse manufacturing

environments is eager to assume accountability in a leadership role in

Plant Management demonstrating skills for efficiency, productivity and

bottom line results.

SUMMARY OF QUALIFICATIONS

. HANDS-ON TEAM PLAYER AND BILINGUAL (FLUENT) IN SPANISH AND ENGLISH

. Six Sigma Green Belt and Certified Quality Auditor

. Performed Lean implementation, TQM, TPM, CPIM, Kaizen events, Withdrawal/

Production Kanban, A3 Reports, Process Capability Studies, 5S, 5 Whys,

FMEA/DFMEA, SWIS/ WI, Six Sigma (Green Belt), Process/Equipment Layout

Flowcharts, DMAIC/PDCA, Fishbone diagram root cause activities

. Extensive experience working with numerous types of nickel, ferrous,

stainless steel, tool steel, aluminum alloys, plastics and related

thermoforming, hi-pressure forming, printing, die-cutting processing.

. Strong background in various manufacturing processes including warehouse

material handling/storage/inventory control, clean rooms, stamping,

water/aqueous/degrease/ plasma cleaning, die-cutting, heat and hi-

pressure forming, precision machining, prototyping, mold construction,

assembly, packaging, injection molding and insert molding

. Coordinated process trials/validation runs with R&D, suppliers, plant

operations team, and customers including pre-production approval quality

engineers, production planners, trial execution, customer follow-up, and

detailed reporting of process capability.

. Develop and present proposals, ROI, Capital Authorization Requests for

projects/equipment ranging from $5K to over $500K

. Authored hundreds of process improvement work instruction revisions as

well as new process design and validation.

. Researched, developed, specified, tested, performed process validation

and coordinated installation of various new process equipment, material,

tooling, thin film measurement equipment, brazing ovens, vacuum ovens,

vacuum plasma chambers, baking ovens/furnaces, shearing, die cutting,

hydro-forming/ High Pressure thermoforming/ vacuum deposition coating/

screen-printing equipment to name a few.

. Accomplished to recruit, coach, train, develop, manage, supervise, and

motivate organizational talent fostering a diverse workplace enabling

team contribution and employee relations to achieve organizational goals

. Champion for product efficiency and quality from pre-production,

planning, design, equipment capability through final inspection and

packaging managing up to 30 employees in fast paced environments

. Perform administrative functions; utilize ERP software, review and write

reports, approve expenditures, enforce rules, and make decisions about

the purchase of materials and services

. Verifiable track record of project completion and use of budget

economics, team coordination and aggressive scheduling to expedite

projects in a timely manner to maintain company profit margin and P&L

projections

COMPUTER SKILLS

Windows Vista, Microsoft Word, Microsoft Excel, Gantt Chart, Lotus 123,

Word Perfect, Power Point, Auto CAD R14, AutoPro, Fasttrack, Microsoft

Project, Mechanical Desktop 2.0, Lotus Notes; Aqua 3; Visio, Syteline,

Minitab (Six Sigma), EzManager

PROFESSIONAL EXPERIENCE

Operations manager May 2010 to Present

ALIANZA (Electronic Waste) RECYCLING & RECOVERY Bakersfield, CA

. Oversee all aspects of company operations to achieve business goals

including Human Resources employee orientation/documentation, training,

coaching and other matters as required.

. Responsible for all HS&E, Hazardous Material regulations, compliance,

documentation, training, personal protective equipment

. Manage a full-service site of 20 employees encompassing office staff and

production members to include interviewing, hiring, training, promotions,

shipping & receiving, transportation, production and quality.

. Track and report all incidents of employees and equipment per OSHA

regulations.

project manager QP1, QP2, QP3 Certified August 2009 to December 2009

DUNKIN & BUSH, INC. Bakersfield, CA

. Proactively identified and contacted prospects by phone and visits to

actively pursue profitable new business

. Reviewed and evaluated technical contracts, specifications, drawings, and

generated and submitted project bid proposals and quotes to prospective

customers in the oil, gas, water, pulp & paper, sewage industries with

storage tanks, boilers, pipes, and other related equipment and structures

. Coordinated with Regional Safety Manager on all required OSHA health and

safety regulations and all comprehensive site specific safety management

plan documentation; MSDS, training forms and job site analysis

. Set up, tracked and maintained associated job files, cost codes, budgets

and time sheets

. Managed site supervisors, employee payroll, time sheets, quality control

forms, daily billing sheets, VOC logs and invoicing to ensure project

material, tools, equipment, consumables and labor met budgeted goals

general manager September 2008 to June 2009

ADVANCED COATING Rancho Cucamonga, CA

. Primary contact for customer service, quality and all business

interactions with key customers in the pharmaceutical, military,

electronic, defense, aerospace, medical, consumer, and food and beverage

industries

. Oversaw all aspects of company operations to achieve business goals to

include employee mentoring, coaching, legal compliance, cost sheets,

quotes for coating service and coating equipment.

. Pioneered monthly business update meetings for all personnel

. Spearheaded the creation and implementation of a workplace safety

training program and committee

. Innovative new business operation methods achieved machine optimization

and stream-lining of the day-to-day operations; Machine efficiency

improved by 20% after numerous equipment refurbishments

PRODUCTION ENGINEER II October 2001 to September 2008

SPECIALTY COATING SYSTEMS Ontario, CA

Quality Manager

. Key role in all Purchase Order contract reviews; Directly responsible

for all root cause analysis and corrective actions addressing all NCMRs,

CAPA/CARs, PARs, SCARs both internal and external

. Responsible for all internal/ external customer, ISO audits, PN specific

FMEA, flowcharts, control plans, reaching and documenting all customer

specific AQL inspection sampling plans

. Every year achieved overall yield >99.9%, defect rate reduced every year

>10% over previous year

. Knowledgeable and responsible for quality matrix chart documentation and

reporting, quality specification review including all IPC, Mil-I, ISO,

ASTM, ANSI, RP (ESD) and packaging specifications

Production Engineer II

. Accountable for all new development engineering designs including

chemical selection, preparation and cleaning, drying, plasma etching,

plasma cleaning, adhesion promotion chemical selection, vacuum baking,

and coating

. Implemented annual cost reduction and process improvement goals in excess

of $50K involving process material and labor productivity improvements

. Modified and reconfigured coating equipment resulting in increased

production and quality defect rate reduction, reduced scrap rate, and

fool proofing machine operation

Maintenance Technician

. One of two people responsible for all equipment calibration,

troubleshooting, removing and replacing defective hardware; generation

relays, heating elements, fuses, wiring, cold traps, PLCs, circuit cards,

motors, and pumps

Customer Service

. Key role in all customer service areas including coating specification,

B/P dwg, customer complaints, new application technical support and

customer visit coordinator

Project Leader for several cost reduction and process improvements

including:

Micro-abrasion of catheter forming mandrels: Completed auto-feed

dispensing equipment design in coordination with sub-contractor.

Projected costing savings were $20K year and reduced micro-abrasion

personnel by one.

F20 Filmetrics thickness measurement system: Led and implemented a new

measurement system that eliminated glass slide costs by >$1000 yr and

$20K yr in labor savings

UV/VIS Spectral Wavelength contamination measurement system: Championed

and implemented an in-house organic contamination measurement system for

all IPA/DI Water recirculation system testing. Eliminated weekly

packaging and shipping costs of IPA/DI water samples by implementing in-

house testing

process engineer September 1999 to October 2001

THERMAL DYNAMICS CORPORATION Ontario, CA

. Developed APQP documentation including DFMEA, PFMEA, Control Plans and

Work Instruction Procedures to comply with all QS 9000 and ISO 9002

requirements related to inner and outer round and oval tube and fin,

plate and fin and radiator heat exchanger manufacturing

. Leader in process design for new Ford and Mazda SUV vehicle transmission

oil cooler development to include process design, process and equipment

layout, material handling improvement, process improvement, cycle time

reduction, value stream mapping, defect reduction and jig and tool

procurement

. Created company plant layouts for multiple model developments and changes

utilizing capacity analysis studies

SENIOR MANUFACTURING ENGINEER January 1995 to

September 1999

DENSO MANUFACTURING TENNESSEE Maryville, TN

. Lead engineer for manufacturing from prototyping through early stage

control and end of production

. High volume process design of plastic graphic overlay panels including

screen-printing, drying, laminating, match mold thermoforming/

hydroforming, die cutting, injection molding, SMT, PCB, Coil & Magnet

Armature design and inspection

. Project leader for defect reduction and process improvement of 15

different model production parts supporting over 150 P/Ns; defect ratio

decreased by 300+%

. Wrote technical reports, conducted process capability studies related to

changes and new product start-up

. Accountable for cost reduction, lean manufacturing, TPM, value stream

mapping, mistake proofing and overall workflow techniques for root cause

countermeasures of various process and quality related issues

. Implemented PDCA problem solving and TQM skills incorporating statistical

process control and utilizing, Kaizen skills, SPC, X-R charts, p-charts,

Pareto, Cause and Effect diagrams and other QC tools

. Establish and maintain capacity analysis, line balancing, time studies,

raw material lists and piece rates for production lines

. General knowledge of PLC, robotic vision systems & CNC programming and

troubleshooting

. Designed and implemented numerous model forming molds, tools and fixtures

for CNC fabrication

military

UNITED STATES AIR FORCE, ALTUS AFB, ALTUS, OK AND MARCH AFB, RIVERSIDE, CA

1/1986 TO 2/1992

PNEUDRAULIC TECHNICIAN SPECIALIST (E-5) Staff Sergeant Honorable

Discharge/ A.F. Achievement Medal

EDUCATION AND TRAINING

BACHELOR OF SCIENCE IN MECHANICAL ENGINEERING 1994

CALIFORNIA STATE UNIVERSITY, LOS ANGELES

Los Angeles, CA

. Tau Beta Pi Honor Society, member (1994-1996)

. Pi Tau Sigma Honorary Mechanical Engineering Fraternity (1994-1995)

. Dean's List (1992, 1994)

. Cal State University, Los Angeles Alumni Award (1993)

professional training

Los Angeles Refinery Safety Overview Course (2009)

Confined Space Certification (2009)

Contractor Safety Orientation- PASS3856 (2009)

Basics of Steel Surface Preparation Certificate (2009)

Basics of Concrete Surface Preparation Certificate (2009)

Six Sigma Green Belt Training (2005)

Society of Plastics Engineers, member (1998 - 2000)

Basic Thermoforming Seminar (1998)

NASA/ JPL Process Control Awareness Seminar (Aug 2008)

Achieving Your Highest Priorities (2008)

Excelling at Managing People Workshop (Nov 2006)

Team Building Skills Seminar (2004)

Dealing Effectively with Unacceptable Employee Behavior (2003)

Lean Manufacturing Seminar Certificate (2001)

Hazardous Waste Management: RCRA & DOT Regulations (2001)

Statistical Process Control Course Certificate (1999)

DMTN Internal Auditor Course (Nov 1998)

Little League Baseball and Cub Scout leader (2001-2007)

ISO 9002, ISO 9001/:2000, ISO 14001, QS 9000 Quality experience

Life Only, Accident & Health License- License #: 0G97341(2010)

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