Manager Information Technology

CHERYL COLBURN

*** ****** ******, ****** ******* Village, Alabama 35124

(c) 205-***-**** (e) *********@*******.***

http://www.linkedin.com/pub/cheryl colburn/24/530/874

PROFESSIONAL SUMMARY

Creative and solution focused Information Technology Support Analyst with diverse

experience in pharmacy/health care operations and production; publications, education

and real estate. Additional hands on experience in sales management, advertising and

negotiations that all provide a solid foundation for effective and strategic project

management .

KEY STRENGTHS

Troubleshooting and monitoring in multiple environments

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Timely resolution of critical issues that consistently added value to the bottom line

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Excels independently and as a team player

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Calm and resourceful under pressure

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Motivated by fast paced and challenging opportunities

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Strong work ethic and dependable

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Accountability for project management, imaging and desktop deployment

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Customer focused

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Analytical and creative

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Time management effectively maximized

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Exceeds or meets deadlines and expectations

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Excellent verbal and written communication

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Detailed feedback and documentation

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Self taught fast study

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Disciplined researcher

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TECHNICAL SKILLS

PLATFORMS: Windows 3.1/9x/NT/2000/XP/Vista, MS Exchange Server

NETWORKING: TCP/IP, VPN, Citrix, Ethernet, LAN, Wi Fi

LANGUAGES: HTML, CSS

TOOLS: Microsoft Office Suite, Active Directory, Terminal Services Manager,

DameWare, Heat Call Logging, Adobe Acrobat Professional, Veritas

Backup Exec, Nero, Oracle, SQLPlus Worksheet, Snag It, Diskeeper,

Symantec/Norton/MacAfee Virus Protection, VMware, Corel Draw Suite

HARDWARE: HP/Dell Desktops, HP/Dell/Lenovo Laptops, HP/ Kyocera/ Xerox/ Zebra/

Intermec Printers, HP / Intermec/Symbol Logic/Motorola/IBML Scanners, HP

and Neoware Thin Clients

OTHER: AUTOMED – Automated Medication Dispensing, MAVERICK Systems,

SharePoint

TRAINING

SQL 2008/Writing Queries

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Microsoft Office 2007

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Oracle 8.x

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Toad

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Network Administration

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Sarbanes Oxley Compliance Citrix Winframe

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HTML 4 I, II, III

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HIPAA

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Intro to Performance Management

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Diversity Training Medicare Part D Compliance MS Access 2003

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MS Excel 2003

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HP Asset Management

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Performance Management Goal Setting

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Handling PHI

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Enterprise Methodology

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EXPERIENCE

2005–2010

CVS CAREMARK CORPORATION, Birmingham, Alabama

INFORMATION TECHNOLOGY PRODUCTION SUPPORT ANALYST

Night shift support for the Birmingham Mail Order Pharmacy. Maintained optimal operation of the

facility by proactively supporting customers, systems, equipment and applications relevant to

production.

Independently imaged and deployed 80% of annual refresh of obsolete equipment,

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operating systems and software two weeks prior to deadline.

Maintained obsolete inventory database and prepared equipment for disposal.

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Consistently resolved, closed, provided customer feedback and follow up on 100% of all

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Heat Tickets – Personally responsible for 35% of all tickets generated in Birmingham

Pharmacy.

Resolved production issues prior to discovery 50% of the time by monitoring system

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performance via VMware, Big Brother and DameWare.

Processing and troubleshooting knowledge of AUTOMED and M AVERICK Systems

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proprietary to CVS Caremark Corporation.

Expedited Oracle 10G upgrade by assisting senior analysts, teams leads and

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programmers with code push, settings and test scenarios.

Recognized as Employee of the Month September and February 2006, Employee of 3 rd

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Quarter 2007 and QPA Wall of Excellence February and May 2010.

2005

UNIVERSITY OF ALABAMA AT BIRMINGHAM, Birmingham, Alabama

INFORMATION TECHNOLOGY HELP DESK SUPPORT

Tier I support and key in researching, solving, escalating and tracking calls to the AskIT Help

Desk.

Accountable to correctly document procedures and resolutions.

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Assisted with web updates and maintenance when necessary.

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2004 2005

UNIVERSITY OF ALABAMA AT BIRMINGHAM, Birmingham, Alabama

PAYROLL TECHNICAL MANAGER

Managed, recommended and tested technical issues and resolutions within the Payroll

Department.

• Participated in completing payroll for both exempt and non exempt employees which

amounted to $6,000,000 per month.

Maintained and upgraded all payroll technical equipment. Made recommendations and

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purchases to enhance productivity.

1998 2004

COOK PUBLICATIONS, INCORPORATED, Birmingham, Alabama

INFORMATION TECHNOLOGY SUPPORT ADMINISTRATOR

Assisted and acted as Network Administrator and in daily operations. Supported and trained on

both hardware and software application use as well as solving problems associated with both PC

& MAC platforms. On call 24/7.

• Self taught IT Professional that trained in publishing and production processing

specialization at home.

1996 1998

AWTREY REALTY & DEVELOPMENT, Hoover, Alabama

DIRECTOR OF MARKETING AND SALES

Award of Excellence 1997 – recognized for creative and analytical contributions.

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1990 1996

THE BIRMINGHAM NEWS, Birmingham, Alabama

INDEPENDENT DISTRIBUTOR

Distributor of the Year 1994 – 2,200 Customers

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EDUCATION

1983 1986

SUNY COLLEGE AT BUFFALO, Buffalo, New York

BACHELOR OF SCIENCE IN BUSINESS

100% financed through part time employment

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