Customer Service Data Entry

CHERRY CHAMBERS

**** ******** ** * ** • St. Louis, MO 63117 • abiiav@r.postjobfree.com • 314-***-****

st

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional offering an award-winning track record of customer care excellence within high-volume

environments that include…

Call Centers Customer Service Desk Out Patient Services Scientific Research

Demonstrated ability to gain customer trust and a very positive and professional attitude that helps create a professional environment

working independently as well as adapting to changing situations while maintaining my composure.

Excellent analytical, oral, and written communication skills, detail and team oriented expertise in resolving escalated customer service

issues. Utilize resources responsibly while completing assignments.

Skills in a number of protocols, and procedures with the ability to maintain accurate records, data tracking, entry, management.

Proficient with MS Office Windows operating systems, and pharmacy computerized systems and software application.

PROFESSIONAL EXPERIENCE

Express Scripts – Saint Louis, MO 2009 to Present

Patient/Client Advocate: Handle customer service inquiries from patients, physicians and internal and external clients related to

prescriptions and eligibility. Work to research and resolve problems in a timely manner. Assist clients in understanding and maximizing

the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document

issues and resolutions in a common database. Escalate issues as necessary.

Answer questions related to orders status, shipment and eligibility, while maintaining productivity standards and performance. Work with

other operational departments to research and resolve mail order and eligibility issues and respond to clients within performance agreement

guidelines.

Identify and escalate repetitive questions and/or problems so that corrective action can be pursued and expedited.

Work collaboratively with other customer service representatives and supervisor to ensure that best-practices are shared.

Pharmacy Technician: Handled inbound/outbound doctor, nurses, social workers, advocate, pharmacists, and patient calls effectively

and professionally. Entered patient prescriptions, refills and physician orders into the database, reporting any allergy or duplicate therapy

warnings that appear during data entry to pharmacists.

Assisted patients with treatment ensuring there is no interruption in patient therapy programs.

Maintained accurate and complete documentation and system records of all inquires in order to continuously improve the customer service

process.

Assisted HealthBridge Alternate Funding Team completing benefit investigations as well as assisting the Patient Call Team.

SSM Rehabilitation Center– Saint Louis, MO 2008 - 2009

Rehab Registrar: Admitted and scheduled patients for outpatient Physical, Occupational, and Speech therapy.

Verified patient’s insurance benefits explaining co-pays, co- insurance, and deductibles to patients and MSP to all Medicare patients.

Occasionally, assisted physical therapist with set up for patient’s therapy.

Organized daily operational plans to minimize system and human errors. Initiated meetings to delegate work task.

Responsible for entering correct coding to ensure billing accuracy of therapy provided in accordance with the departmental and

institutional policies and procedures.

Reviewed and insured the validity of incoming data, correcting information as needed and processes the account for payment. Documented

actions taken, answered inquiries involving individual accounts and researched problem accounts to assure payment.

Called physicians and insurance companies for authorizations and referral for patients to be seen. Conducted statistics reports, daily

charges, medical reports, making charts, ordering supplies, and keeping inventory.

Washington University School of Medicine 2005 to 2008

Research Technician I: for the Medical Sequencing and Prepping Labs.

Performed DNA research analysis for genome sequencing and system analysis on undesired results.

Data entry and management of gathered and analyzed data.

Designed and tested solutions to problems, and formulated research plans.

Supervised a team of 4 on DNA verification, primer validation experiments, cycling and precipitating DNA samples, and sterile processes.

Education

University of Phoenix 07/2009- Present

Seeking Bachelors of Science in Management EST Completion Date 6-20-2011

Associate of Arts in Healthcare Administration 02/2008-06/2009

Contact this candidate