Project Manager Customer Service
Resume:
** **** **** *****: (***) *** -
Cell: (901) 596 -
0558
E-Mail:
abii9x@r.postjobfree.com
m
Michael Jensen
Objective Having worked more than 15 years in warehousing and
distribution and serving more than 10 years in
management roles at various capacities, I would
like to attain a position to progress my career and
utilize the knowledge and experience I have
acquired to continue to face and overcome
challenges to meet and exceed corporate and
customer expectations.
Experience 2007 - Present Ingram Micro,
Inc Millington, TN
Shipping Supervisor
Responsible for timely and accurate shipment of
more than 15,000 cartons daily (spiking to >50,000
during peak season)
Minimizing errors and enhancing quality of order
fulfillment
Evaluating and coordinating transportation needs
for LTL and TL shipments daily
Training, coaching, and mentoring team members to
progress and improve team
Self-sufficient requiring little to no supervision
or oversight
Developing procedures to improve effectiveness and
efficiency of departmental operations to meet and
exceed customer expectations
Communicating both verbally and written with
various members of the management team up to and
including the North American Vice President of
Operations
Providing constant feedback, ideas, and suggestions
to senior management to improve all aspects of the
operation
Responsible for properly evaluating staffing needs
to meet and exceed company defined cost objectives
Facility SME (Subject Matter Expert) with Red
Prairie LMS / WMS system
2006 - 2007 Technicolor, Inc.
Memphis, TN
Sr. Manager Inventory Control / Warehouse
Operations
Responsible for efficient daily operation of
warehouse operations
Improved inventory accuracy from 65% to 96% in 90
days
Implemented aggressive cycle count program to
achieve counts on more than 12,500 locations every
14 days
Established objectives and attainable goals for
supervisory and managerial team within department
Consistently passed customer audits and those of
third party auditors
Implemented LEAN initiatives to increase efficiency
of department
Improved 5S audit score from 41% to 82% in 60 days
Evaluated and updated all ISO and departmental work
instructions and procedures as needed to maximize
effectiveness and efficiency of department
2005 - 2006 Technicolor, Inc.
Memphis, TN
Inventory Control Supervisor
Responsible for accurate inventory maintenance
tasked with the goal to attain a 99% location by
item accuracy and 98% location by quantity accuracy
throughout the warehouse
Overseeing more than 32,000 warehousing locations
consisting of more than 20,000,000 units for 3
different clients
Responsible for accurate shipping and receipt of
product moving through facility
Developing and implementing measures to enhance
efficiency and reduce costs across the board
Responsible for oversight of physical inventories
conducted twice annually for each client.
Directing, training, and mentoring more than 30
employees to insure policies and ISO instructions
are adhered to.
Responsible for maintaining an inventory accuracy
of 99.5% (physical to perpetual).
Trained and experienced in LEAN methodologies and
Kaizen events.
Coordinator for Company Improvement & Suggestion
program (TIPs)
Article contributor to company newsletter
2004 - 2005 Technicolor, Inc. Memphis, TN
Production Supervisor
Returns department responsible for manufacturing
and processing movies on varying formats (DVD, VHS,
UMD, etc)
Responsible for successful operation of the tilt
tray / induction area of the Returns center.
Supervising approximately 50 employees on a daily
basis as well as covering additional departments in
the absence of other supervisors.
Determining proper staffing levels and placement to
insure maximum efficiency.
Proper enforcement of all Technicolor and ISO
policies and procedures as they relate to
operations and employee relations.
Tasked with maintaining staffing levels to maximize
department profitability
2001 - 2004 The Allied Group, Inc. Cumberland, RI
The Allied Group was a manufacturing / distribution
facility specializing in custom printing for both
commercial and financial institutions.
Evening Operations Manager
Charged with the task of staffing, training, and
arranging operations so as to maintain high levels
of efficiency and profitability.
Directing and supervising all facets of the company
including, but not limited to, shipping, receiving,
inventory, production, assembly, digital imaging,
and mailroom.
Succeeded in achieving maximum efficiency with
minimal staffing to complete job assignments on or
ahead of schedule and under budget.
Headed and developed new methodologies pertaining
to inventory control and production to increase
efficiency and minimize downtime while maintaining
inventory accuracy.
Responsible for maintaining confidentiality of
sensitive documents and products.
2000 - 2001 Image Source, Inc. Bellingham, MA
Image Source specialized in the replication of
computer media (diskette, CD, DVD, etc) and the
distribution of the product to end users.
Project Manager
Responsible for scheduling and product procurement
for all production assignments.
Close interaction with clients and potential
clients to insure project specifications were
followed exactly.
Responsible for all operations including shipping,
receiving, distribution, inventory, production, and
customer service.
1998 - 2000 Image Source, Inc. Bellingham, MA
Warehouse Manager
Charged with insuring all shipments were 100%
accurate and arrived at their destinations on or
ahead of schedule.
Verifying product shipped matched exactly what was
ordered, both in type of product as well as
quantity.
Insuring that all inbound freight matched quantity
and type ordered as well as maintaining 100%
accuracy on all inventory counts by implementing a
cycle count procedure.
Education 2006-Present University of Memphis Memphis, TN
Currently working towards a degree in Logistics /
Supply Chain Management
Recipient of the Dr. Neil Southern Logistics
Scholarship
Recognized on the Fogelman College of Business
Dean's List
Interests Outside of work, I enjoy being with my family and
enjoying the temperate climate of the mid south by
fishing, golfing, biking, and participating in
family activities.
Computer Skills Proficient with a wide array of Microsoft products
including, but not limited to, Microsoft Excel,
Access, Word, Powerpoint, Outlook, Outlook Express,
Publisher, and Windows operating systems (95, 98,
2000, NT, and XP), JBA AS/400 based inventory
control system, Red Prairie LMS and Great Plains RF
software (both user and administrator), and a
working knowledge of IRIS, GOLD, various company
specific SAP programs, and the Kronos and E-Time
payroll systems.
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