Manager Customer Service
Resume:
Erik R. Hanson
Ooltewah, TN 37363
abii8m@r.postjobfree.com
QUALIFYING CHARACTERISTICS
I am a motivated and reliable professional with an exceptional reputation for integrity and work ethics. My good nature and
composure has allowed me to have a balanced relationship with superiors, co workers and clientele. I demonstrate excellent
organizational skills in a fast pace environment that requires changing priorities based on schedule changes and company needs.
WORK HISTORY
March 2008 Current
Q.E.P., Inc. Dalton, GA
Director of Purchasing Manufacturing
• Manage buying activities for raw materials, packaging, plant supplies, contractors, and Capital Equipment
• Lead a purchasing group of six Buyer/Planners
• Review purchasing activities for three locations, including Canada
• Work with operations to determine strategic purchasing and manufacturing goals
• Source raw materials globally and identify new potential qualifying vendors
• Implement and facilitate centralized purchasing for chemicals and raw materials
• Create and negotiate purchasing agreements and contracts for Q.E.P., Inc.
• Manage the reduction of material inventories levels needed for production
• Identify and negotiate toll manufacturing opportunities
• Identify and coordinate opportunities to save on production costs while adding value to our products
• Develop reporting tools to identify cost savings and opportunities within our operations
• Review all manufacturing Purchase Orders for strategic pricing, terms, services, programs, and discounts
January 2006 February 2008
Koch Foods Chattanooga, TN
Complex Purchasing Manager
• Manage all purchasing activities within four facility locations
• Source and forecast packaging materials and MRO needs for production
• Facilitate and develop a paperless purchasing system
• Identify opportunities to save on production costs while adding value to our products
• Develop and implement purchasing policies and procedures
• Develop reporting tools to identify cost savings and opportunities within our operations
• Source and negotiate with vendors for strategic pricing, terms, services, programs, and discounts
• Maintain relationships with local and national vendors to reach and develop procurement goals
April 1997 December 2004
Wolverton, Inc. Lansing, MI
Iams® Product Manager (August 1998 – December 2004)
• Managed inventory and distribution for Iams® and Eukanuba® accounts in KY, MI, IN and OH
• Scheduled purchases to maintain inventory and analyzed demands for upcoming promotions
• Responsible for purchasing and launching new products and phasing out discontinued items
• Responsible for inventory, accounting, and distribution logistics at three warehouse locations
• Responsible for billing inquires, promotion merchandizing, and customer service issues for national accounts (e.g.,
Target, Costco, Sam’s Club, Pet Smart and Petco)
• Established and implemented product pricing, policies, and procedures regarding Iams® Products
• Developed business plans to increase category merchandising through retailers & sales representatives
• Processed purchase orders and created inventory reports for Proctor & Gamble programs(using SAP, including
Enterprise Resource Planning functionality)
• Established product pricing, policy, and procedures regarding the sale and distribution of Iams® products
• Implemented and managed an Iams® Bonus Plan for Inside and Outside Sales Representatives
Inside Veterinary Account Manager (April 1997 August 1998)
• Responsible for a customer base of 1,200 veterinary accounts
• Implemented promotional activities and billing reimbursements to major accounts, including Iams®
• Coordinated and scheduled just in time deliveries
• Managed promotions and veterinary sale reports using the AS400 System and SQL queries
• Negotiated product line promotions and financial programs with vendors
• “Good progress in a short period of time. I am impressed with your self motivation and your team attitude approach.”
Excerpt from 1997 performance review
TECHNICAL SKILLS
Maintscape Purchasing Software Maximo Purchasing Software Microsoft Excel (Intermediate Certification)
Microsoft Access (Intermediate Certification) AS400(iSeries)Microsoft Project Microsoft PowerPoint Microsoft Publisher
Adobe Photoshop MS Outlook Microsoft Word Lotus Smart Suite WASP BarCoding FontWare
SAP Inventory Management/Transfers EDI Transactions(Gentran)
EDUCATION
COLORADO STATE UNIVERSITY, Ft. Collins, Colorado
Bachelor of Science – Animal Science Industry, May 1995
Additional Professional Associations and Courses and Training:
ISM – Institute for Supply Management
Member since November 2004, currently pursuing a CPSM certification
Lansing Community College Courses, Lansing, Michigan
Business Accounting-Spring 2001, Business Law-Fall 2001
Dale Carnegie Course, East Lansing, Michigan
Certificate of Completion, November 30, 1999
Rockhurst University, East Lansing, Michigan
Effective Team Leadership Certificate, October 11, 2000
New Horizon Training, East Lansing, Michigan
Excel Certification & Access Certification 2001
Alpha Gamma Rho, Ft. Collins, Colorado
Professional Agriculture Fraternity
Erik R. Hanson
3905 Timber Trace Drive
Ooltewah, TN 37363
abii8m@r.postjobfree.com
October 26, 2010
Dear Prospective Employer,
I am currently the Director of Purchasing at Q.E.P., Inc. Overall, I have twelve years
experience in purchasing, manufacturing, product management, inventory analysis, and scheduling. I
am highly efficient in performing computer generated tasks and organizing my work in a fast paced
environment. I have a broad knowledge of manufacturing industries that have allowed me to focus on
purchasing MRO, chemicals, plant supplies, packaging, capital equipment, and contractor services. I
enjoy diverse business segments related to manufacturing and working in a team environment to
develop purchasing activities that bring quality and savings.
My current position with Q.E.P. Inc. involves all purchasing activities related to the materials
and equipment used to manufacture adhesives, underlayment’s, flooring, and extruded materials. My
YTD documented savings for Q.E.P exceeds 1.2 million dollars. This was a result of aggressive RFQ
activities and sampling to find alternative chemical and packaging suppliers. I work directly with
many nationally recognized vendors, such as Ashland, Berry Plastics, Brenntag, Hofmann, B.A.S.F.
and Univar. Negotiations with such vendors are on a corporate level developing supplier agreements
to reduce the overall material costs for Q.E.P. I continue to work with suppliers to reduce inventories
by another 25% for packaging materials and source new suppliers to create a commodity purchasing
environment.
Prior to employment at Q.E.P., I was the Complex Purchasing Manager for Koch Foods. As
Complex Purchasing Manager, I identified significant areas where savings could be achieved within
four complex locations. During my first six months as Purchasing Manager, I implemented new
strategies and agreements that resulted in significant savings from the previous year. My greatest
achievement was the implementation of a paperless purchasing system that managed inventories and
reported detailed spending transactions for each facility. I also brought manufacturing experience to
reducing packaging costs with automated equipment and initiating supplier support.
My energy and attention to detail has made me successful in the procurement profession. Part
of this success is due to my ability to work efficiently in a computer environment with the use of
AS400 queries, Microsoft Excel spreadsheets, and a personally customized Access databases for
reporting and tracking. I am confident that my education and experience coupled with my strong work
ethic and desire to succeed will make an immediate and significant contribution.
Sincerely,
Erik Hanson
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