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Customer Service Medical

Location:
Sarasota, FL, 34233
Posted:
September 02, 2010

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Resume:

M ARY BETH PONDER

Sarasota, FL *****

Phone: 941-***-****

E mail: abii89@r.postjobfree.com

OBJECTIVE

My lifelong objective is to find exciting challenges that not only incorporate my past experiences

and training, but allow for new educational and personal growth opportunities as well. I am always

looking for new and/or established organizations that strive to remain on the cutting edge in their

field(s) of expertise. Simply put, I am looking for a challenge and out to make a difference.

WORK EXPERIENCE

EMR Implementation Specialist

12/2009 – 8/2010

StreamlineMD, Inc. Sarasota, FL

Remote Employee: Responsible for implementation of all assigned accounts on the EMR system

and network development; project managed assigned groups; organized, developed, and

performed demo/presentations for a multitude of arenas, actively trained doctors and their staff on

service, completed EMR customization projects as requested. Skills: Microsoft Office (Word,

Excel, PowerPoint), EMR Software, ERP Softwares (Netsuite), Mozilla Firefox, Mac

Sales Product Specialist

12/2008 – 7/2009

Medical Education Technologies, Inc. Sarasota, FL

In house resource and product specialist for Central US and Canadian sales team; duties

included but were not limited to: heavy computer research work/networking, lead identification

and follow up, team documentation in 'Netsuite' and account maintenance, and travel to

conference sites for product line set up and exhibition/demonstration. Duties relied upon constant

and consistent product line knowledge from in house classroom trainings. Skills: Microsoft Office

(Word, Excel, PowerPoint), Computer Networking, ERP Softwares (Netsuite), Mozilla Firefox,

Mac OS.

Education Coordinator

5/2008 – 11/2008

Vanguard Advanced Pharmacy Systems Bradenton, FL

Provided, scheduled, and coordinated educational services offered as an additional service of an

ALF pharmacy. Originated class schedules/calendars, rosters, pricing tiers, and invoices for the

department. Maintained and distributed all educational materials, and provided in house support

for field educators/RNs. Aggressively projected/managed accounts to enable successful

penetration into the state market; and supported corporate network growth potential nationwide;

heavy customer service responsibilities. Skills: Microsoft Office (Excel, Word), Microsoft Internet

Explorer.

Client Services Manager

11/2004 – 10/2007

McKesson/RelayHealth San Francisco, CA

Remote Employee: Responsible for all FL west coast accounts and network development; project

managed assigned groups; organized, developed, and performed demo/presentations for a

multitude of arenas, actively trained doctors and their staff on service, assisted in patient

enrollment/marketing, etc. Skills: Microsoft Office (Word, PowerPoint, Excel), Microsoft Internet

Explorer, Mozilla Firefox, ERP Softwares (Salesforce).

Medical Software Trainer/Implementer

10/2003 – 11/2004

Dr. Notes, Inc. Boca Raton, FL

Trained doctors and staff in electronic medical record usage; classroom setting 25%, with travel

to doctors' offices to implement software 75%.

Paramedic

7/2002 – 1/2003

Greenville County EMS Greenville, SC

ALS first responder for trauma/medical patients screened through emergency 911 system. Duties

also included upkeep of ambulance, equipment, and medications.

Central Verification Representative

10/2000 – 1/2001

Matrix Rehabilitation/VBS Physical Therapy Greenville, SC

Insurance verification, patient registration, various secretarial duties.

Physical Therapy Aide/Office Coordinator

12/1997 – 10/2000

Matrix Rehabilitation/VBS Physical Therapy Greenville, SC

Assisted physical therapists with patient care, equipment maintenance, patient registration,

insurance verification, collections, and various secretarial duties.

Mental Health Technician

8/1995 – 12/1997

(Former) Charter Hospital of Greenville Greer, SC

Administered contraband checks, patient registration, close observations, group lecturing, patient

monitoring and charting, and various secretarial duties.

EDUCATION

Associate Degree

5/2002

Greenville Technical College Greenville, SC

Associate degree in Health Sciences with a major in Emergency Medical Technology/Paramedic

Bachelor's Degree

6/1995

Furman University Greenville, SC

Bachelor of Science degree in Health and Exercise Science

REFERENCES

Available upon request



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