Naomi Soto [pic]**** Dawson Court, Greendale, WI *3129 ? 414-***-****

? abii7f@r.postjobfree.com

Summary of Qualifications

. Demonstrated supervisory and project management skills

. Clear and professional communication skills

. Strong collaborative team and relationship building skills with the

ability to maintain professional demeanor under pressure and provide

excellent service to employees at all levels

. Experience managing payroll, benefits, training, and

performance management for team of 200+ employees

. Action and results-oriented

. Completed orientation training for new team members

.Experience managing up to 6 direct reports

. Propensity for identifying and executing process improvement

opportunities

Professional Experience

Client Team Leader/Assistant Manager

November 2008 - Present

Mercer

Milwaukee, WI

. Administer defined benefits for Fortune 500 companies in a

client facing role for multiple clients with various

pension plan formulas. (i.e. Cash Balance, FAP, AME, Non

qualified)

. Manage the client team's day-to-day work: resolve

priorities, resources and conflicts, and reprioritize

issues as needed to meet time commitments

. Work directly with client and internal resources to

communicate project status and resolve issues related to

project status and deliverables

. Manage and execute efficient processing of data handling,

benefit calculations, call center oversight and trust

processing which supports working with local business and

maintaining high quality standards

. Conduct performance management activities include goal-

setting, ongoing performance communication and review

. Assists in drafting contracts for client pension

outsourcing including amendments to statement of work and

memo's of understanding.

Human Resource Generalist

June 2008 - August 2008

GMR Marketing

New Berlin, WI

. Made recommendations on courses of action and changes in

policies

. Investigated complaints while maintaining confidentiality

and advised employees regarding benefits, 401K, and ESPP

and FMLA.

. Counseled employees on health benefits, life and

disability, supplemental, 401K, ESPP and answered questions

or concerns

. Kept current on laws pertaining to FMLA and ERISA

. Created HR and hiring manager interview guides; wrote

content for and assisted with interview training

Executive Team Leader of Human Resources

October 2006 - June 2008 Target

Milwaukee, WI

. Managed employee relations, payroll, scheduling, benefits,

training, hiring, performance management and compliance for

200+ team members

. Approved Team Member corrective action and terminations

. Completed orientation for new team members, assigned and

followed-up on training

. Using payroll, productivity, and turnover data, planned and

implemented mass hiring and reduction strategy during

holiday season

. Investigated and partnered to resolve EEOC claims, employee

relation issues, and unemployment claims

. Conduct exit interviews and notify necessary parties of

employee terminations

Finance Assistant/Employment Placement Specialist

February 2005 - October 2006

YWCA of Greater Milwaukee

Milwaukee, WI

. Verified employee benefit information and partnered with HR

director to ensure plans that were assigned were

appropriate for employee group

. Compiled, filed, organized accounts payables to ensure they

were completed in a timely manner

. Prepared the consumer for the hiring process, and assist

them in obtaining employment by interviewing with potential

employers developed by the Employment Development

Specialist (EDS)

. Oversaw the hiring and separation of employees and

supervise various workers

. Kept informed about equal employment opportunity (EEO) and

affirmative action guidelines and laws, such as the

Americans with Disabilities Act

Real Estate Agent

October 2004 - December 2005

Shorewest Realtors

Watertown, WI

. Prepared documents such as representation contracts,

purchase agreements, closing statements, deeds and leases

. Instructed sellers on how to make homes more appealing to

potential buyers

. Advised clients on market conditions, prices, mortgages,

legal requirements and related matters

. Reviewed property listings, trade journals, and relevant

literature, and attended conventions, seminars, and staff

and association meetings in order to remain knowledgeable

about real estate markets

International English Teacher

August 2003 - August 2004

Samyuk Seoul,

Republic of South Korea

. Taught high school, college and business professionals

English conversation

. Maintained lesson plans and attendance for 6-8 classes per

day

. Tested for English conversation skills and language

competencies

Education

Bachelor of Business Administration - Marketing

June 2003

Southern Adventist University

Collegedale, TN

Emergency Medical Technician

April 2005

WCTC

Pewaukee, WI

Additional Skills: Proficient with Microsoft Word, Excel, PowerPoint,

Outlook, and Access

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