Manager Content
Resume:
Megan Connolly
Seattle, Washington 98118
abii6p@r.postjobfree.com
.
Work Experience
Ascentium Bellevue, Washington
Web Calendar and Content Manager Sept. '09-
Present
. Manage the web content calendar for T-Mobile external websites and
company branded social websites.
. Develop and manage a holistic, web content calendar throughout all
phases of development and execution.
. Create a plan to source and build web content, establish content
maintenance /refresh plans & establish taxonomies/meta-data
strategies.
. Facilitate the publishing activities regarding design, creation and
production of web content assets supporting the various calendar
cycles.
. Merging multiple calendar inputs into one holistic web content
calendar, establishing work back schedules, and solving publication
issues to ensure committed publication dates are met.
. Creating, managing and optimizing the web content calendar process by
developing plans, roadmaps and timeline to drive strategy through to
delivery.
. Working cross-organizationally to gain alignment and support.
. Implement online promotional campaigns with the Interactive Manager.
. Manage online merchandising activity support promotional calendar
. Manage all incoming change requests for T-Mobile customer websites
from business stakeholders
. Manage workflow, prioritize and meet deadlines, handle multiple
projects simultaneously.
. Facilitate all website requests to final production.
. Communicate accurate and timely deployment documentation and User
Acceptance Testing (UAT) to support teams.
. Act as liaison between key business stakeholders, web development and
application support teams, tracking and monitoring requests from
inception to completion.
. Evaluate web performance, user experience, and content control and
make recommendations or changes as needed.
. Partner with third party web design agencies, translating business
requirements to creative team for design of new pages or modifications
to existing areas of the site.
Microsoft, Windows Media, (Sakson & Taylor) Redmond,
Washington
Producer, Web Content Publisher Jan. '07-
June '09
. Using a web-based publishing tool, built and published different pages
for the www.windowsmedia.com/Mediaguide Entertainment website on a
weekly basis, including Home Page, Radio, TV/Celebs, Sports, and Music
pages.
. Managed editorial calendar and scheduling of partners.
. Developed content promotions for Media Guide and guide partners in
final asset delivery.
. Wrote promotional & editorial content for the pages on the Guide.
. Tracked and analyzed traffic to pages to optimize placement of content
and promotions.
. Managed over 70 partners including Forbes.com, Warner Bros, Bravo,
Fox, National Geographic, MSN.com for the Media Guide, plus an
additional 300 Radio partners and their 3,000 stations
. Worked with Lead Producer and Legal department to write and implement
style guide for the Media Guide site.
. Testing editorial content and links, and troubleshooting issues on the
site.
. Supervised partner agreement status and application process.
. Reviewed new Radio station applicants on a daily basis.
. On-boarded approximately 6-8 new Radio partners per week.
. Added approximately 8- 12 new stations per week to the Tuner.
. Responsible for weekly programming of the Radio Tuner.
. Planned for the new release of the Media Guide site; evaluating
content and partners, determining category topics, layout of the pages
and design, established guidelines for content and partners, and
testing of the new publishing tool.
eNom Redmond,
Washington
Sales & Business Development
Jan. '02-Jan. '07
* Managed over 3,000 eNom Technology Partners (E.T.P.).
* Worked with Technical Support, Fraud Department, and the Development Team
to supply support to the E.T.P. and resolved conflict issues that had
been escalated.
* Wrote proposals for strategic ventures and business proposals for domain
owners, traveled throughout the Pacific Northwest to ISP and hosting
companies to train vendors.
* Assisted in development and implementation of automated Reseller sign-up
process.
* Scheduled and wrote promotions for E.T.P.'s and editorial review for
content on site.
* Prospecting for new ETP's.
* Ensured that the Terms and Conditions were not violated by E.T.P.'s and
assisted in fraud prevention measures.
All Recipes Seattle,
Washington
Account Executive Nov. '00-Mar. '01
* Established and managed the relationship between inside sales team and
online advertising accounts.
* Research data information for proposals, prospecting competitor sites for
possible future advertisers while managing and supplying reporting to
both sales team and clients.
* Created and oversaw the campaigns with advertisers implementing their
product on 26 different sites, monitoring and advising on the growth of
the campaigns, promotional opportunities, and customer retention.
* Worked with internal groups at All Recipes, such as finance, operations,
and graphic artists and marketing teams.
Network Commerce Seattle,
Washington
Account Manager Feb. '00-Oct. '00
* Managed the relationship between inside sales team and online advertising
accounts, implementing the campaigns on six different network sites, and
running 20-30 major campaigns at any given time.
* Worked with internal groups at Network Commerce, such as finance,
operations and graphic artists.
* Focused on up selling and client retention.
Microsoft (ArtSource) Redmond,
Washington
Associate Producer, MSN Communities June
'96-Feb. '00
* Managed and reviewed community content for 70+ MSN Community Managers
(CMs), including content design, bug testing, content editing and
technical issues. Later, establish duties and procedures for CMs and
Category Managers (CatMans) in MSN's new user-created Web groups
(http://groups.msn.com/), newsgroups and chats.
* Recruited, hired, and placed new CMs and CatMans.
* Helped diffuse escalations in communities among members, CMs and staff.
Established member-escalation paths.
* Coordinated CM cross-promotional opportunities with MSN Special Events
Team and Marketing Team.
* Worked with Legal and Business Development to set up and expedite
contracts for new CMs.
* Wrote and established CM and CatMan application process and hiring
guidelines; also orchestrated hiring processes, initial r sum
screening, proposal review, interview, hiring, and placement.
* Organized 1996 MSN Community Managers Conference, including setting
dates, determining conference agenda, selecting location, selecting,
contacting and organizing speakers and coordinating all printed and
promotional materials. Also organized awards ceremony luncheon, closed
out billing accounts with hotel, airlines, entertainment provider,
marketing provider and CMs' expense accounts.
Microsoft, MSN (General Employment) Redmond,
Washington
Content Partner Operations Support Representative Jan. '96-May
'96
* Performed account management for 200+ MSN content providers, assisting in
daily technical issues.
* Tracked, escalated and resolved Forum Manager (FM) billing issues.
* Instituted and maintained account compensation information for FMs;
reviewed proposals for future FMs.
Microsoft MSN (General Employment) Redmond,
Washington
Forum Managers' Emergency Escalation Line Sep. '95-Jan.
'96
* Developed escalation paths and procedures for MSN online security in the
case of life-threatening situations, including suicide and death threats,
bomb threats, hackers and threats to heads of state.
* Managed daily emergency escalation issues and determined necessary path
to resolve the situation.
* Wrote training procedures and policies for FMs' Emergency Handbook.
Education
Regis University Denver, Colorado
Bachelor of Arts
Double Major - Criminal Justice and Sociology
References upon request
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