Quality Assurance Manager

Guy B. Buckner

*** ****** *****

Brush Creek, TN. 38547

Home: 615-***-****

Cell: 615-***-****

Objectives:

Seeking a company in need for an analytical, energetic, self-directed, and

confident Operation Manager, who strongly believes in Team-building and

Continual Process Improvement with a focus on Zero defects (internally

and externally).

Education:

Bachelor of Science in Mathematics - Emphasis in Statistics (1992)

from Middle Tennessee State University - Murfreesboro, TN

Currently, working toward a Master Degree

Minors:

Business Administration and Computer Sciences

Certifications:

CQM- Certified Quality Manager ( 3120 )

CQE- Certified Quality Engineer ( 37431 )

CQA- Certified Quality Auditor ( 16625 )

Certified TS Plexus Trainer/Coach

Certified ISOPlexus Trainer/Coach

Certified TS Lead Auditor (PL/RAB04/TS/1-24-03)

Certified ISO Lead Auditor (PL/RAB04/TS/1-24-03)

Certified QS Lead Auditor ( BSI - 98-00113US-47005 )

Certified Environmental & Safety Plexus Trainer/Coach

Certified Environmental & Safety Lead Auditor ( T111599-01 )

Certified Master Trainer in "TEAM Concepts" and Employee

Involvement

Expertise & Practical Experience

Quality Systems (Implementation & Maintenance

FDA 21 CPR

ISO-13485 & ISO-14971

TS16949:2002 (Automotive)

QS-9000 (Previous Quality System)

ISO-9001:2000

ISO14001 (Environmental)

OHSAS 18001 (Health & Safety) & ANSI/AIHA 210-2005

Supplier Performance / Development system

Training Systems & Programs

Quality Techniques (SPC -Basic to Advance, Global 8-D, problem solving, 6-

Sigma, etc.)

Team Training (Self-Directed Work Teams, CI project teams, etc)

Lean Manufacturing (TPS, Constraint Management, Kanban, etc.)

Management Systems

TPS - Toyota Production Systems

Visual Management System (Quality and Plant KPI's)

Long and Short Term Direction Goals for Quality and Customer Satisfaction

TS16949 - System, Process, and Product Audits

Customer and Supplier ANPQP process (PPAP)

Real-time Data collection system for proactive response

Supplier Negotiations and Corrective Actions

HACCP (Hazard Analysis & Critical Control Points) & FHSA (Federal Hazard

Substance Act)

CPSC Knowledge (Consumer Product Safety Commission)

Appearance criteria expertise ( Color, Surface, Gloss, Leather, Cloth,

etc.)

Process Knowledge:

Cold Roll and Heading forming

Fastener Expertise

Metal Extrusion Process

Injection & Blow Molding (Various materials - Glass filled,

ABS, Nylon, etc.)

Metal Stamping (Conventional and Fineblanking)

Welding (Spot, MIG, and Laser)

Heat Treating Process (Oil and Salt)

Vibratory Deburring (Various Median)

Shot blasting (Tumble and Single Sided)

Brake Manufacturing (Friction) (OEM and Aftermarket)

Field Quality Evaluation and Liability Analysis

HVAC actuators (electronics and noise testing)

Plastic Worm Gear Molding and Testing

Safety Critical Characteristics ( Airbags, Torques, and Welds)

Appearance Characteristics (Seating - Internal Class "A"

surfaces)

ODSystem for Passenger Seats

Body Color Painting

Plastics Chrome Process

Light and Heavy Assembly

JIT Expertise (2.5 hour broadcast to OEM Final Assembly Line)

Supplier Kanban Systems for True JIT

Poke Yoke and 100% inspection systems for zero defects to the

customer

Work History:

1 May 09 to Present

Self-Employed as a Electrical Contractor (Commercial & Residential)

2

3 September 07 to May 09

Acument Global Technologies

Spencer, TN

Quality Assurance Manager:

Cold Head Fastener manufacturer for Ford, Chrysler, GM, and

Various Tier 1 customers (TRW, Metaldyne, Raufoss, Cummins, etc.)

- 167 employees

Product Lines: Large Fasteners, Ball Studs, Industrial components, Mining,

etc.

Monthly Volumes: 1,000,000+ components

Accomplishments:

Visual Management System for improvement in Plant Productive, Quality &

Safety focus

Customer PPM Reduction 4,400ppm to 15 ppm in 12months

Aggressive Supplier Incoming and Containment system @ no cost to the

company.

Quality Management for the Spencer, TN & Wytheville, VA(Sept 08- April09)

Streamline of the Quality Management from 600+ procedures to 38procedures.

Value Stream Improvements - Leadtime reduction 36 days to 13days.

4 April 05 to August 07

Johnson Controls Corporation

Murfreesboro, TN

Quality Assurance Manager:

JCI, OE Seat manufacture for Nissan (Murfreesboro,TN) - 637

employees

Product Lines: Maxima, Altima (Standard and HEV), Xterra, Pathfinder, and

Frontier

Monthly Volumes: 500,000+ components to Nissan

Accomplishments:

Visual Management System for improvement plant Quality & Safety focus

Customer PPM Reduction 4,400ppm to 250ppm in 12months

Aggressive Supplier Incoming and Containment system @ no cost to the

company.

Best Seat Launch (Altima 07) in the history of Nissan

5

6 June 04 to April 05

CEI LTD Corporation

Springfield, TN

Quality Assurance Manager:

CEI, OE HVAC Actuation Business (Springfield,TN) - 265 employees

CEI was a joint venture between Delphi and Calsonic. Product Lines:

Actuators for the Various GM products

Accomplishments:

3 month Conversion from the current QS-9000 to TS16949

Implementation of a real-time SPC system in the injection molding process.

Customer PPM Reduction 480ppm to 49ppm in 9 months

New Supplier Development program to assure initial quality standards are

met at launch.

ANPQP process modified to improve design to production readiness timing (18

months to 8 months)

Quality System Improvements (126 procedures reduced to 27 procedures and

work instructions)

7 January 96 to May 04

Federal Mogul - Friction Products Group

Smithville, TN

Quality Assurance Manager and EHS Representative:

Fully responsible for the TS-16949:2002 implementation and maintenance in

the Smithville, Tenn. manufacturing divisions. (Received Certification on

Jan 04 )

Federal Mogul Automotive Products, OE Business (Smithville,TN) - 150

employees

Federal Mogul, Aftermarket Product (Smithville,TN) - 1100 employees

Support Role for TS-16949:2002 implementation in the following

manufacturing divisions (On-going)

Federal Mogul, Aftermarket Product (Tepo, Mexico) - 120 employees

Federal Mogul, Aftermarket Product (Scottsville, Ky) - 180 employees

Federal Mogul, Aftermarket Product (Glasgow, Ky) - 250 employees

Federal Mogul, Technical Center (Plymouth, MI) - 47 employees

North America Quality Representative for all of Federal Mogul

Friction Products

Field Quality Concerns and Liability Analysis

Quality Rep for all Large Customer Projects (Sales and Quality Systems)

Oversee 35 quality personnel in the Smithville facilities and Support the

Quality Managers and Staff in remaining facilities

Accomplishments:

6 month Implementation of QS-9000

4 month Conversion from the current QS-9000 to TS16949

Implementation of a real-time SPC system in the injection molding process.

Customer PPM Reduction 2400ppm to 8ppm in 3 years. Maintained single digit

PPM for 5 years.

Team and Lean Manufacturing Implementation (maintained same quality level)

6 week leadtime reduced to 2 hours

75,000 pcs/daily to 325,000 pcs/daily

325 temp during ramp up

ANPQP process developed for World Class Design to Production readiness

8 January 93 to December 95

Siegel-Roberts Inc.

Portageville, MO

Statistical Process Control Manager Duties:

1 Product Line - Automotive grilles, nameplates, door handles, and chrome

side trims

Some of the responsibilities: Fully responsible for the Statistical Process

Control of Three manufacturing divisions. Overseen the process controls of

injection molding, electroplating of plastics, and body color painting.

Implemented controls of variable data and attribute data of scrap,

Developed SPC training for the hourly and salary employees, Committee

member for Valued Analysis / Valued Engineering, Implemented Continuous

Improvement program (focused on employee involvement), Management Member of

the Advance Quality Planning, Implementation of new programs into the

manufacturing floor,

9 January 92 to January 93

Shorki Corporation

Smithville, TN

Quality Control Engineer Duties:

Product Line - Seat recliners and Window regulators ( Cable &

X-arm )

Some of the responsibilities: Managed the Quality Control Department on the

second shift, Overseen the quality of metal stamping, welding (sub-

assembly), and final assembly line, Give statistical support to the quality

control department, Responsible for the use of Design of Experiments in the

facility, Dealt with customer such as: Toyota, Nummi, and Johnson Control

on a daily basis, Worked with Toyota and Nummi on their Engineering Change

program (ECI), Problem solving and process improvement in the facility

Skills:

Problem Solving: Flowcharts, Pareto, 8-D corrective action, Actions

plans, etc.

QS-9000 / ISO-9000 Certification, Coordinate Measurement

Machine (CMM), Optical Comparator, Height Gage,

Micrometers, Paint Thickness Gages, On-line Laser measurements, and

Calipers

Design of Experiments, Capability Studies, Gage R&R, Process

FMEA, Process Flowcharts, PPM Analysis, and

Process Charting.

Real-time SPC systems

Quality Systems Auditing

QSI - Quality System Management Software Expertise

Advance Product Quality Planning

Supplier Evaluation and Certification Programs.

PPAP Submissions ( ALL OEM )

Team Concepts and Employee Involvement ( Kaizens and Continuous

Improvements )

Computer Skills: Lotus Notes, Excel, Word, PowerPoint, Lotus

123, WordPerfect, Viso, Statistical Minitab,

SQCpack, GagePack, Statagraphics, and Harvard Graphics

Lotus Notes implementation for document control system.

Project Management Skills & Time studies

Strong Power-point presentation skills

Member of the American Society for Quality (ASQ)

Constraint Management Leadership

Kanban expertise from Suppliers Inventory to Customer Sites

Cell Manufacturing experience

Value Stream Mapping

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