Customer Service Manager

P rofessional Resume of:

MA LCOL M W. COBY, JR.

PO Box 2315 Oklahoma City, Okla. 73101 405-***-**** MCOBYJR@GMAI L.COM

Career Objective

I am currently seeking a career professional position as a mid senior level director / executive, or as a liaison of one

acting on the behalf of a company, where I may utilize my excellent; customer service, communication, interpersonal

and organizational skills to work with clients and customers as an attribute to any company in any industry.

Personal Characteristics

Organized Self Starter Responsible Team Player

Great People Skills Excellent Communicator Cooperative Ability to Solve Problems

Computer and Technology Proficient Well Honed Executive Skills Intelligent

Education

December 1998 Van Tuyl School of Finance & Insurance Kansas City, Ks. F/I Degree

Courses pertaining to finance and insurance in all industries but with a major emphasis on the automobile industry,

including but not limited to; the psychology of dealing with professionals and their assets and liabilities, underwriting

credit while maintaining high levels of customer service, creative lending practices with borrowers and lenders both in

mind and being the ultimate problem solver. This specialty school’s certified degree is comparable to the standard

Bachelor’s degree program. Thru their internship programs came my career.

May 1992 University of Houston (HCC) Houston, Tx. Basic

Courses pertaining to standard business practices, through the Houston Community College prep program, including

but not limited to; all levels of English, History, Science and College Algebra. Internships with Marketing and Finance

companies helped gain my experiences in the practices thereof, and inspired me to transfer to specifically focus on the

methodology and customer service aspects of the Finance and Insurance businesses.

May 1987 Northeast High School Oklahoma City, Ok. Basic

Basic courses pertaining to college prep experiences in all areas of study; Math, Science, Algebra, History.

Professional History

July 2008 – Nov. 2009 CoachesAid.com Shattuck, Ok. Dir. of Public Relations

For this nationwide high school sports online media company, I was able to use my

transferrable skills to perform many duties such as; being the spokesperson for the

company at different events where media were present, developing strategic partnerships

with the state associations that manage the sports played in the high schools, provided

customer service in order to enhance the relationships between the high schools, the

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P rofessional Resume of:

MA LCOL M W. COBY, JR.

coaches, student athletes and their parents. My team player skills were utilized in working

closely with the Marketing / Sales departments in order to effectively negotiate manage

and activate corporate sponsorships for the company. Although consistently praised for

being the ultimate self starter and being known for being committed to solving problems

that no one else wanted to address, the pending sale of the company to a local but major

communications company caused Coaches Aid to result in downsizing from being

represented in all 50 states to only 1 state, thus trimming the personnel by 90%, which

included me being laid off as of November 2009.

Mar. 2005 – July 2008 MWC Enterprise, Inc. Okc, Ok. Director of Finance

In this position, my self starter skills were used to package and broker several different

types of loan request such as; residential (FHA/VA/Conventional/Unconventional),

commercial (purchase/refinance/acquisition/factoring), signature (personal/business),

automobile and heavy duty trucking (fleet/consumer), business (small/large) and church

loans. With my gifted and talented interpersonal skills, I developed relationships with

lending institutions and in some cases “hard money” individuals in order to send them

loan request that had been originated for the possible funding or and/or the acquisition of

a business venture. In some cases, my organized and responsible project management

skills were retained whenever necessary, to assist a CEO, CFO, Managing Partner etc, in

jump starting the new or renewed business venture. Due to the economic downfall, the

majority of the lending institutions and individuals that I used for the funding of loan

request had to go out of business, leading to a direct effect on my clients and myself.

Jan. 2004 – Mar. 2005 Lending Leaders, Inc. Okc, Ok. Branch Manager

A retiring NFL player (Marcus Spriggs of the Green Bay Packers) contracted me for one

year to help his family start a mortgage company from scratch. I was referred to him

because of my problem solving type ability to; interview lending institutions whose

responsibility would be to underwrite originated mortgage loan request for the purchasing

of those mortgage loans, hire and train potential loan officers, develop and maintain

strategic relationships within the community in order to start a referral and lead base

system. I also performed all of the duties of a Branch Manager of a full service mortgage

company. Upon the completion of my one year contract and being the committed team

player that I have always displayed to be, I stayed on for an additional 90 days in order to

hire and train an office manager to take my place.

Jan. 2003 – Jan. 2004 Sunset Financial Group. Okc, Ok. Executive Loan Officer

For this international finance company, my strength in loan origination allowed me to

submit commercial loan request for the determination of closing and funding on specified

international loans. My committed, responsible and problem solving skills allowed me to

hold multiple positions such as; project manager, the training of other new loan officers

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P rofessional Resume of:

MA LCOL M W. COBY, JR.

in other countries via satellite, assistant to the CEO and due diligence officer for

packages submitted to lending institutions. Eventually, the corporate office was relocated

overseas and “Post 9 11” wasn’t an attractive move for me, so I resigned and stayed in

Oklahoma.

Jan. 2002 Jan. 2003 Conseco Finance Addison, Tx. Sr. Loan Officer

For the mortgage division at this company, I originated and closed loans for the current

customers in every division and performed the functions associated with the residential

mortgage loan process for FHA/VA, Conventional & Mobil Home loans. In November

2002, the company made US history by filing the 3rd largest bankruptcy filing ever and

eventually closed that division for good by February 2003.

Jan. 2001 – Jan. 2002 Capital Resources Fin. Arlington, Tx. Director of Finance

This was a “middle man” office that matched automobile borrowers with the autos of

their choice for either purchasing or leasing options. My responsible skills in loan

origination allowed me to appropriate the type of loan request and secure financing or

leasing products through verified lending institutions and based on customers credit

profile. Unfortunately, after the 9 11 attacks, the automobile purchasing and leasing

markets went to a standstill and the office had to close its doors for too long of a period of

time for me to wait around.

Jan. 1999 – Jan. 2001 V.T. Enterprises Arlington, Tx. Director of Finance

Upon the completion of my certified F/I degree from the Van Tuyl School of Finance &

Insurance, along with working as an intern, I was initially offered this position utilizing

my self starter skills to develop and implement a program to a group of banks that would

be dedicated to the funding of automobile loan request to marginal credit customers on

high end vehicles. After successfully doing so at many of this dealership group’s high end

owned dealerships, I was offered a final position as the group’s director of finance,

traveling to their various locations to perform problem solving type duties of closing

loans and matching customers with lenders to fund automobile loan request. After

building a home and the birth of my newborn daughter, having to travel weekly just

wasn’t working out within my family. So I resigned from the group.

Aug. 1996 – Dec. 1998 S.A.M.C.O. Accpt. Corp. Dallas, Tx. Dir. of Credit

As the sister company to Consumer Portfolio Services, who was auto loan lender to

franchise dealerships nationwide, this company served as auto loan lender to the

independent dealerships nationwide. My final role as an organized problem solver, was to

manage, develop and assist in implementing policy and procedures for the CFO’s and

CEO’s of those independent auto dealers, in order for them to mature their own credit and

collection departments so that they might be able to originate, underwrite, fund and

collect on potential loans from their local customers. Having the ability to successfully

train senior level executives; extensive knowledge in reading, grading and understanding

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P rofessional Resume of:

MA LCOL M W. COBY, JR.

credit reports; scoring and rating overall credit scenarios; evaluating risk and utilizing

creative skip tracing techniques were all used as my personal skill sets in preparation for

my final promotion as Director of Credit and Collections. Unfortunately, stockholders

decided that the value of the stock in the company wasn’t worth the ROI ultimately

decided to close the doors to SAMCO at the end of 1998.

Jan. 1995 – Aug. 1996 Jayhawk Accpt. Corp. Dallas, Tx. Regional Dir. of Finance

This lending institution financially backed automobile dealerships nationwide with the

ability to finance their own customers with a turn key package from the initial loan

origination to the receivables collected on the back end. My self starting role was to

identify potential dealerships, manage and train the CEO or dealership principle owner,

along with their staff on the day to day operation and fundamentals of our financing

program, in addition to hosting that group when they flew into the Dallas office for such

training. Unfortunately, the receivables on the back end superseded the fees collected on

the front end and the company had to close its doors and file for bankruptcy protection.

Dec. 1993 – Jan. 1995 Reliant Mortgage Corp. Dallas, Tx. Sr. Loan Officer

Upon my completion of the certified training courses for FHA/VA/Conventional &

Unconventional loan originating, I earned a permanent position with this company where

I utilized my organizational and interpersonal skills to originate mortgage loan request

from a weekly radio show that this company was known for statewide. Eventually, the

market hit a 30yr high as far as interest rates and 11 of the 12 offices were closed and

staff was downsized and I was included in the lay offs.

May 1992 – Nov. 1993 BGB Finance, Inc. Dallas, Tx. Dir. Of Operations

This was a finance company that was owned by the nations 4th largest Mazda dealership

in the nation (Big Billy Barrett), where I utilized my creative and self starting skills to

maximize customer potential by introducing the financing of (in house) the turned down

customers trying to purchase new/used vehicles. I utilized the traded in vehicles by

collecting the ACV (Actual Cash in Vehicle) in the form of a down payment from the

originally turned down customer, thus creatively allowing them to restore their credit by

making payments to our office on a weekly or bi weekly basis. My lending operations

skill sets were utilized daily to fulfill these tasks either by myself or managing others to

perform them. Although the profits exceeded projections and collections were at a .02%

delinquency, the owner’s eventually decided their image was too high of importance to

accept the types of customers that were attracted to their dealership location and because

of the service that office provided, thus closing the operation and allowing those future

customers to go down the street to their competition.

Jan. 1987 – Feb. 1992 Marriott Properties, Inc. Oklahoma/Texas Customer Srvc. Trainer

This company identified committed team player within me, so I was eventually certified

to train department heads and new hires the “Marriott way” of exceptional customer

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P rofessional Resume of:

MA LCOL M W. COBY, JR.

service, for new properties built or purchased in Oklahoma and in Texas. I gained honors

as employee of the month and was a runner up for employee of the year as a result of

demanding excellence in the field of Customer Service and by being the ultimate in

problem solving. Upon reaching my 5th yr anniversary, I resigned to finish my studies in a

more profitable career.

Accomplishments

Employee of the Month Employee of the Year – Runner Up Certified Trainer of the Year

Hat Trick – Sales Regional Sales Dir. of the Year Customer Service Specialist

References

Marshall “Mott” Smith Downstream Energy / Pro Golf Instructor CEO

William “Bill” Mclain J & L Oilfield Services CFO

Jason Swanson J & L Oilfield Services CEO

Ricky Bufford OG&E Manager/Director

Lloyd Washington Washington Development CEO

Mark Harris Zeebox Media Group CEO

Carl Franks US Army Colonel

Wade Moore Arkansas Athletic Assoc. Director

James Banks Tinker Air Force Base Manager

Theresa Francisco Metro Technology Centers Director

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