Customer Service Technician
Resume:
Byram, MS 39272
*******@*****.***
* *********: Experienced professional with computer and customer service
skills seeking a challenging and rewarding career.
2
1 EXPERIENCE:
Synergy Services, Canton, MS
Field Technician Associate, Canton Nissan
Jan 10 - Aug 10
. Team member to provide 24x7 support for all Nissan desktop
computers, engineering workstations and laptops.
. Diagnosed and resolved all hardware and software issues.
. Setup local and network printers.
Enpointe Technologies, Canton, MS
Field Service Technician, Canton Nissan
Nov 06 - Dec 09
. Managed help desk calls using the Remedy Action Request
System.
. Team member to provide 24x7 support for all Nissan desktop
computers, engineering workstations, laptops.
. Diagnosed and resolved all hardware and software issues.
. Responsible for weekly server reboots.
. Setup local and network printers.
TAC Worldwide Company, Canton, MS
Dell Desktop Migration System Member
Apr 05 - Jun 06
. Migrated Dell desktop computers from Windows 2000 to Windows
XP.
. Setup Dell desktops PC's for the Social Security
Administration.
. Performed diagnostics, calibrated touch screens on Mississippi
mobile voting machines
throughout the state.
. Setup and replaced factory warranted parts on wide screen
plasma TV's.
Selectek, Jackson, MS
AERO3 Install Team Member
Aug 04 - Dec 04
. Saved hard drive content to server using an automated backup
program.
. Replaced failing drives on desktops, laptops and reinstalled
software.
. Setup and installed printers, scanners and USB hubs.
. Trained staff in the use of new equipment.
. Documented and tracked all inventory parts.
American Consulting, Canton, MS
XP Migration Team Member
Jun 04- Jul 04
. Responsible for migrating from Windows NT to Windows XP for
the Nissan Corporation.
. Replaced failed hardware components.
. Installed program updates and documented all equipment serial
numbers.
Digimarc ID Systems, Lincoln, NE
Installation Team Member
Feb 03 - Jul 03
. Responded to help desk calls from Nebraska drivers' license
staff members.
. Setup and repaired drivers license-imaging systems utilized by
the driver license stations.
. Provide technical training and assistance to field operators in
the use of digital imaging systems.
Digimarc ID Systems, Jackson, MS
MS State Operations Manager
Sept 00 - Feb 03
. Managed 70 drivers' license-imaging systems utilized by the
Mississippi Highway Safety Patrol.
. Supervised and coordinated help desk calls while providing
technical support in the field.
. Wrote Excel programs to improve help desk calls and inventory
tracking procedures.
. Developed workshops to train new state personnel in the use
of computer systems.
. Responsible for all software / hardware upgrades or changes.
. Maintained yearly budget and maintenance on all service
vehicles.
Digimarc ID Systems, Jackson, MS
Field Service Technician
Sep 00- Jul 96
. Provided onsite and help desk support to drivers' license
staff throughout the State of Mississippi.
. Repaired digital imaging equipment, computer, card printer and
related software.
. Maintained documentation on all hardware and software
configurations, and computer equipment inventory.
EDUCATION:
Dell Americas Desktop Proficiency Certificate, 2009
Dell Americas Laptop Proficiency Certificate, 2009
Associate Degree, Biomedical Electronics
Technology, 1990
Microcomputer Technology Institute, Houston, TX
Associate Degree, Computer Systems Technology, 1989
Microcomputer Technology Institute, Houston, TX
.
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